Feedbackly
JULY 5, 2024
Conventionally, B2B relations are viewed purely as rational interactions between business entities because partnerships are primarily formed considering performance-related data and cost-benefit analysis. For this reason, the role of emotions in the realm of B2B has often been undermined. But this notion is being debunked as we speak, and for good reason.
Beyond Philosophy
JULY 5, 2024
Sanjay Patel faces a challenge many of us can relate to: how to get senior executives to buy into your program. Dealing with senior management can be nerve-wracking, as I learned twenty years ago when my heart rate spiked during a presentation to the CEO and C-suite. Today, I’ve mastered strategies for these situations. In this episode, we discuss how to deal with them effectively and get what you want.
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Second to None
JULY 5, 2024
In the current economic landscape, consumer spending patterns have undergone a significant transformation. Inflation is rising. There’s also economic uncertainty and shifting priorities. These have led to a softening of consumer spending. An item that was worth $1 in 2020 now costs $1.21. The once “almighty dollar” has lost the purchasing power it once had.
2020 Research
JULY 5, 2024
Numerous global factors – Covid and economic changes chief among them – have altered the travel habits and preferences of adventurers worldwide. So, what travel trends do you need to know for this summer? Find out in our Summer 2024 Travel Omnibus Report. Discover how folks in the United States, Canada, and the United Kingdom are approaching travel this summer, including: Budget Trends: Uncover how travel budgets have shifted for different demographic groups compared to last year.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Second to None
JULY 5, 2024
In the current economic landscape, consumer spending patterns have undergone a significant transformation. Inflation is rising. There’s also economic uncertainty and shifting priorities. These have led to a softening of consumer spending. An item that was worth $1 in 2020 now costs $1.21. The once “almighty dollar” has lost the purchasing power it once had.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Second to None
JULY 5, 2024
In the current economic landscape, consumer spending patterns have undergone a significant transformation. Inflation is rising. There’s also economic uncertainty and shifting priorities. These have led to a softening of consumer spending. An item that was worth $1 in 2020 now costs $1.21. The once “almighty dollar” has lost the purchasing power it once had.
CSM Magazine
JULY 5, 2024
The dynamic nature of call centers can make them prone to accidents if proper precautions are not taken. This article aims to equip call center managers and employees with practical strategies to minimize the risk of accidents and ensure a safe working environment. Understanding Common Call Center Risks Before we explore preventive measures, let’s look at the common types of accidents that can occur in call centers.
Blueshift
JULY 5, 2024
Happy anniversary, Blueshift! This month marks Blueshift’s 10th anniversary, celebrating our journey from a startup to a thriving scale-up.
CSM Magazine
JULY 5, 2024
Customer loyalty programs are more than just a way to reward repeat customers—they’re a strategic investment in building long-term relationships and driving consistent revenue. But how do you measure the success of such programs? Here, we explore key metrics for assessing loyalty program benefits, leveraging insights from well-known brands. Point Redemption Rate Definition The point redemption rate measures the percentage of loyalty points earned by customers that are eventually redeemed.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
SaleMove
JULY 5, 2024
No matter how good the products you offer are, no matter how much of a better deal you provide compared to your competitors, a bad customer experience in banking is often enough to turn away a potential paying customer. According to Zendesk’s CX Trends 2024 report, more than half of consumers will switch to a […] The post Improving the Digital Customer Experience in Banking appeared first on Glia Blog | Digital Customer Service Explained.
SurveySparrow
JULY 5, 2024
Fun fact – an increase by one star can lead to a 5-9% jump in restaurant sales. Evidently, restaurant reviews have become a prime source of business for eateries, big or small. Now, if your food is great, you ought to have no trouble getting reviews. Simple, right? Nope! Why you need to be more strategic about your restaurant reviews 94% of diners in the US base their decisions off online reviews, and they have many reasons to dine. 64% of diners are craving a certain type of food. 58% wan
CSM Magazine
JULY 5, 2024
As the winds of regulatory change sweep across the financial services landscape in the UK and Europe, a new force is fast approaching: DORA, the Digital Operational Resilience Act. But, as a financial services organisation, are you among the 60% that AREN’T prepared for it? With the clock ticking – and less than six months to go until DORA enforcement starts on 17th January 2025 – it’s time to batten down the hatches and ensure your operational resilience can withstand any temp
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