ShepHyken

OCTOBER 6, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. What’s emotion got to do with it?

Customer Service 73

Customer Service Loyalty Programs Loyalty Rewards Programs 73

CSM Magazine

OCTOBER 6, 2024

This Customer Service Week, I want to extend a heartfelt thank you to all the customer service professionals around the world. Your dedication, perseverance, and positive attitude inspire us all. Whether it’s solving a product issue, guiding customers through a service, or simply offering a friendly voice on the other end of the line, customer service professionals are the heartbeat of every successful business.

Customer Service 52

Customer Service Social Media Customers Loyalty 52

Optimove

OCTOBER 6, 2024

The post October 7th 2023 appeared first on Optimove.

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Forrester's Customer Insights

OCTOBER 6, 2024

This year feels different. Global geopolitical, economic, and technological shifts are compelling businesses in the Asia Pacific (APAC) region to adapt like never before. In our June forecast, we captured how tech spending in APAC is transforming in response to this evolving landscape.

Technology 34

Technology 34

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

DCX

OCTOBER 6, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new email course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your cus

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52