ShepHyken
OCTOBER 6, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. What’s emotion got to do with it?
DCX
OCTOBER 6, 2024
Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new email course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your cus
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CSM Magazine
OCTOBER 6, 2024
This Customer Service Week, I want to extend a heartfelt thank you to all the customer service professionals around the world. Your dedication, perseverance, and positive attitude inspire us all. Whether it’s solving a product issue, guiding customers through a service, or simply offering a friendly voice on the other end of the line, customer service professionals are the heartbeat of every successful business.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
DCX
OCTOBER 6, 2024
Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new email course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your cus
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