Wed.Jan 29, 2025

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Generative AI operating models in enterprise organizations with Amazon Bedrock

AWS Machine Learning

Generative AI can revolutionize organizations by enabling the creation of innovative applications that offer enhanced customer and employee experiences. Intelligent document processing , translation and summarization, flexible and insightful responses for customer support agents, personalized marketing content, and image and code generation are a few use cases using generative AI that organizations are rolling out in production.

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Your Quick Guide to YouTube Analytics in 2025

Brandwatch CX

Discover how to leverage YouTube Analytics in 2025 to grow your channel. Learn key metrics, tools, and strategies to track performance and optimize content.

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Mastering Customer Feedback Analysis with Text Analytics: A Step-by-Step Guide

Thematic

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s a lot to handle, right? But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ?

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Putting AI to Use for Better Qual Efficiency

2020 Research

Achieve qual efficiency with QualBoard to save you time and uncover insights faster in our upcoming webinar.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

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Why It is Good to Have Outspoken Employees

The DiJulius Group

Outspoken Employees Outspoken employees can be considered negative, especially when employee feedback is given outside of an employee survey. Whenever I conduct a leadership workshop around our latest book The Employee Experience Revolution, one consistent question that comes up is how to handle negative employees. I have heard other experts answer this quickly by saying, Read Full Article The post Why It is Good to Have Outspoken Employees appeared first on The DiJulius Group.

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Ten Ways to Turn Organizational Silos into Collaboration Engines

eglobalis

My article originally posted at [link] Turn silos into strengths by embracing cross-departmental collaboration for better communication, faster innovation and stronger results. The Gist Silos as assets. Transforming silos into centers of expertise encourages cross-departmental collaboration and drives organizational growth. Shared accountability drives success.

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Lesson #8 Revisited: The Convergence of VoC and Market Research in the Age of AI

PeopleMetrics

In Listen or Die , I highlighted the distinct purposes of Voice of Customer (VoC) programs and market research. While VoC focuses on real-time, operational feedback from all customers, market research traditionally delivers strategic insights based on a sample of customers. In 2017, these two disciplines were starting to converge. Today, thanks to AI, that convergence has accelerated in ways that I could never have imagined 8 years ago.

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15 Customer Experience Predictions for 2025

Adrian Swinscoe

This is the sixth year that Ive compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set [] The post 15 Customer Experience Predictions for 2025 first appeared on Adrian Swinscoe.

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A Guide to Mastering Recruiting from a Client Target List

2020 Research

In this Article Cold Calling: A Test of Patience and Persistence Warm Lists: A Recruitment Advantage Privacy Considerations List Quality: The Foundation of Success Timing and Persistence Budget Considerations Final Thoughts When it comes to market research, the tiny things can make or break you. Take recruitment strategy, for example. Recruiting from client target calling lists is not just about dialing numbers like a contest to win a car; it’s more about charming the right folks in the ri

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Lewis Pugh to Inspire Marketers to Achieve Their Impossible at Optimove Connect 2025 

Optimove

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Lewis Pughs closing keynote at Optimove Connect 2025 will inspire marketers with a fresh perspective on tackling challenges, seizing opportunities, and achieving extraordinary outcomes. By drawing on his extreme journeys swimming every ocean in the world, Lewis will encourage attendees to push beyond limits, offering practical lessons that resonate deeply with the complexities of modern marketing.

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2020 Research - Untitled Article

2020 Research

In this Article Cold Calling: A Test of Patience and Persistence Warm Lists: A Recruitment Advantage Privacy Considerations List Quality: The Foundation of Success Timing and Persistence Budget Considerations Final Thoughts When it comes to market research, the tiny things can make or break you. Take recruitment strategy, for example. Recruiting from client target calling lists is not just about dialing numbers like a contest to win a car; it’s more about charming the right folks in the ri

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Supporting Our Communities: Uplight’s TeamUp! Volunteer Program

Uplight

At Uplight, were committed to giving back to our planet and our communities. The TeamUp! volunteer program is built around creating opportunities for Uplighters to engage in meaningful volunteer work, while addressing real needs within our communities, including serving unhoused families, children, women and trans folks, and seniors. Uplight encourages every employee to volunteer a Read More The post Supporting Our Communities: Uplights TeamUp!

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How AI Can Be Used in Customer Services

CSM Magazine

Artificial Intelligence (AI) is changing the way businesses interact with customers. Companies in various industries are using AI to improve efficiency, reduce costs, and provide better service. AI-powered tools, such as virtual receptionists and automated scripts with AI voices, are becoming common. These technologies help businesses handle customer queries quickly and accurately, improving customer satisfaction.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Welcoming New Customers: How to Leverage Recommendations in Retail and Ecommerce

Blueshift

Wouldnt it be amazing if your brand was the only shop on the block? A place where customers instantly recognized it as the best and knew you had exactly what they wanted? Thats the dream, right? But lets face it: today, your business is just one in a huge crowd, all fighting for attention online and offline. As an e-commerce and retail marketer, you know just looking good isn’t enough to cut through the noise.

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Study Tips to Ace Your Teacher Certification Exam 

CSM Magazine

Indeed, becoming a certified teacher is a rewarding milestone. Nonetheless, getting there, ie. passing the teacher certification exam, can feel daunting. Whether youre fresh out of college or transitioning into teaching, this test is your gateway to the classroom. The good news? With the right strategies, you can tackle the teacher certification exam confidently and come out on top.

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The Revenue Revolution: Transforming Account Management Beyond Traditional Sales

Kapta Customer Success

What if your key accounts could generate twice the revenue they do today? It's not just possible it's happening for companies that have moved beyond traditional account management. While most organizations struggle to retain and grow their strategic accounts, industry leaders are transforming their approach to account management into a powerful revenue engine.

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Tips for Building a Sales Funnel That Puts Customers First

CSM Magazine

A sales funnel that prioritizes the customer isn’t just beneficialits essential. When you focus on your customers’ needs, you create trust, build loyalty, and set your business apart from the competition. Heres how you can craft a sales funnel that puts customers at the heart of everything you do. Connect with Multiple Decision-Makers Sales is rarely a one-person game, especially in B2B environments.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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DeepSeek Unleashes Smaller-Footprint Models That Can Transform AIOps From Cloud To Edge

Forrester's Customer Insights

Exciting developments such as DeepSeeks R1 announcement are extending opportunities to run large language models on edge devices. These advancements could have profound implications for edge computing, particularly in the realms of AIOps and observability. By enabling real-time insights and faster automations at the edge, enterprises can enhance their operational posture, drive down costs, and improve operational efficiency and resilience.

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Deploy DeepSeek-R1 Distilled Llama models in Amazon Bedrock

AWS Machine Learning

Open foundation models (FMs) have become a cornerstone of generative AI innovation, enabling organizations to build and customize AI applications while maintaining control over their costs and deployment strategies. By providing high-quality, openly available models, the AI community fosters rapid iteration, knowledge sharing, and cost-effective solutions that benefit both developers and end-users.

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Finnish Study: Brand-Aligned Music Enhances Shopping Mall Customer Experience

Feedbackly

Feedbackly participated as a research partner in a study revealing that brand-aligned, upbeat playlists enhance customer experience and increase spending compared to generic, calm background music. The study, conducted in four Finnish shopping malls, aimed to examine the impact of music on customer experience and sales. The goal was to understand how brand-aligned playlists influence customer experience and customer behavior compared to non-targeted background music.

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Deploy DeepSeek-R1 distilled Llama models with Amazon Bedrock Custom Model Import

AWS Machine Learning

Open foundation models (FMs) have become a cornerstone of generative AI innovation, enabling organizations to build and customize AI applications while maintaining control over their costs and deployment strategies. By providing high-quality, openly available models, the AI community fosters rapid iteration, knowledge sharing, and cost-effective solutions that benefit both developers and end-users.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.