ShepHyken

NOVEMBER 6, 2024

Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that serves delicious coffee and has the friendliest barista but a long line, or do you use the office machine that serves an acceptable, decent cup in under a minute? If, on that day, time is important and you don’t want to make others wait, the answer is probably the fastest – as in more convenient – choice, not the best coffee or the friendliest service.

Customer Experience 80

Customer Experience Customer Service Training Meeting Customers 80

InMoment XI

NOVEMBER 6, 2024

Conversational surveys are revolutionizing how businesses gather customer feedback by creating engaging, personalized interactions that resonate with all age groups, from Gen Z to Gen X. These dynamic surveys adapt their follow-up questions based on responses, enhancing engagement and encouraging more comprehensive survey participation. This innovative approach not only improves customer experience but also yields richer, actionable insights that empower businesses to refine their strategies.

Survey 195

Survey Feedback Analysis ROI 195

CX University

NOVEMBER 6, 2024

CX University (CXU), a leading provider of online Customer Experience (CX) education, has partnered with CRM Middle East to introduce the first comprehensive online CX certification program delivered entirely in Arabic. This collaboration aims to address the growing demand for specialized CX skills in the Middle East region. Set to launch towards the end of 2024, the program will offer a comprehensive curriculum covering essential CX concepts, strategies, and best practices tailored to the uniqu

CRM 111

CRM Training Net Promoter Score Customer Experience 111

Blueshift

NOVEMBER 6, 2024

Growing an e-commerce business comes with increasing complexities—managing multiple marketing campaigns, keeping up with customer demands, and delivering engaging experiences at scale are just a few. As your business expands, maintaining consistent customer engagement while managing these tasks manually can be incredibly time-consuming. To overcome this challenge, many e-commerce brands are turning to AI-powered marketing automation to automate repetitive tasks, improve customer targeting, and d

Marketing 94

Marketing Consumers Customer Engagement Engagement 94

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back. Customers value a business where they feel appreciated, and this often depends on the service they receive, not just the product they buy.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

CSM Magazine

NOVEMBER 6, 2024

Every successful project manager knows that a strong project management plan is the cornerstone of delivering exceptional results. Whether you’re seeking a free project plan template or investing in sophisticated project management software, your management plan must prioritize customer satisfaction from day one. This comprehensive guide will walk you through the project planning process while ensuring your project objectives align perfectly with customer needs.

Customer Satisfaction 52

Customer Satisfaction Management How To Guidelines 52

Optimove

NOVEMBER 6, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Ensuring emails reach your target audience is crucial for successful holiday campaigns. This is why it’s so important to understand how ISPs evaluate whether emails should go to the inbox or spam folder. This blog post introduces the actions that ISPs consider when evaluating whether you’re a good or bad sender and presents three warning signs that suggest you might be having a deliverability issue.

CRM 52

CRM Engagement Marketing Report 52

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. However, like any other great tool, these two also come with their limitations.

Survey 52

Survey Feedback Management Comparison 52

Brandwatch CX

NOVEMBER 6, 2024

TikTok for business is leveraging the platform to increase brand visibility and engagement. Learn how to effectively boost your brand's reach and impact.

Brands 52

Brands Engagement How To 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

Happy or Not

NOVEMBER 6, 2024

Collecting and understanding customer feedback is vital for companies to prioritize improvement and measure customer satisfaction. Collecting feedback through various methods and channels is crucial to enhance customer loyalty and satisfaction. Feedback isn’t just about solving problems; it’s about gathering actionable insights that can shape the entire customer experience.

Customer Satisfaction 36

Customer Satisfaction Feedback Strategy Net Promoter Score 36

Brandwatch CX

NOVEMBER 6, 2024

TikTok for business is leveraging the platform to increase brand visibility and engagement. Learn how to effectively boost your brand's reach and impact.

Brands 52

Brands Engagement How To 52

5CA

NOVEMBER 6, 2024

On October 16th, 5CA hosted over 50 leaders in player and customer support at Amsterdam’s Volkshotel for a day filled with insights, networking, and fresh ideas.

Connections 40

Connections Customers 40

Forrester's Customer Insights

NOVEMBER 6, 2024

Decades ago, the alcohol industry launched its ubiquitous “Drink responsibly” marketing campaign. In 2024, it’s time to “AI responsibly” in marketing technology (martech).

Technology 40

Technology Marketing Industry B2C 40

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Feedbackly

NOVEMBER 6, 2024

Emotional feedback refers to customer sentiments and specific emotions that provide insights and perspectives on your brand and products. A customers emotions as they engage with a brand can be manifold, but they play a critical role in their purchasing behavior. Emotions, as triggers, can both draw customers to your brand and deter them. Gathering, analyzing, and understanding emotional feedback provides valuable insights into delivering a better experience.

Feedback 52

Feedback Data Abandon Rate Metrics 52

AWS Machine Learning

NOVEMBER 6, 2024

The emergence of generative AI has ushered in a new era of possibilities, enabling the creation of human-like text, images, code, and more. However, as exciting as these advancements are, data scientists often face challenges when it comes to developing UIs and to prototyping and interacting with their business users. Traditionally, building frontend and backend applications has required knowledge of web development frameworks and infrastructure management, which can be daunting for those with e

Resources 118

Resources Interaction How To Data 118

2020 Research

NOVEMBER 6, 2024

As the backbone of credible insights, high-quality data empowers decision-making, informs strategic direction, and significantly influences the success or failure of businesses and researchers. Our experts, Rob Berger, EVP of Global Quantitative, and Chawntae Applegate, EVP of Global Client Solutions, highlighted data quality as critical for ensuring reliability and establishing trustworthiness in research findings during their Sago Vision ’25 session.

Data 59

Data Survey Analysis Course 59

AWS Machine Learning

NOVEMBER 6, 2024

The rise of large language models (LLMs) and foundation models (FMs) has revolutionized the field of natural language processing (NLP) and artificial intelligence (AI). These powerful models, trained on vast amounts of data, can generate human-like text, answer questions, and even engage in creative writing tasks. However, training and deploying such models from scratch is a complex and resource-intensive process, often requiring specialized expertise and significant computational resources.

Training 117

Training Interaction How To Examples 117

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

West Monroe

NOVEMBER 6, 2024

Pandemic-level supply chain disruptions continue to be a reality for many. According to the Manufacturing Leadership Council, 47% of companies report only minimal improvement in disruptions, with 4% still facing significant issues. Meanwhile, 23% now rate their supply chains as “not resilient”—a figure that nearly doubled in a year.

Management 52

Management Government Competitive Advantage Leadership 52

AWS Machine Learning

NOVEMBER 6, 2024

Generative AI continues to push the boundaries of what’s possible. One area garnering significant attention is the use of generative AI to analyze audio and video transcripts, increasing our ability to extract valuable insights from content stored in audio or video files. Speech data is unique and complex, which makes it difficult to analyze and extract insights.

Call Center 115

Call Center Video Contact Center Financial 115

2020 Research

NOVEMBER 6, 2024

We are proud to announce that Sago is part of the 50 Most Innovative Suppliers and Brands list in the 2024 GRIT Business and Innovation Report , a strategic guide highlighting important trends shaping the world of research, analytics, and insights. The 50 Most Innovative Suppliers and Brands list serves as a brand tracker, recognizing those companies that are universally celebrated as the vanguards of our industry.

Innovation 52

Innovation Report Healthcare B2B 52

AWS Machine Learning

NOVEMBER 6, 2024

This post is co-written with Steven Craig from Hearst. To maintain their competitive edge, organizations are constantly seeking ways to accelerate cloud adoption, streamline processes, and drive innovation. However, Cloud Center of Excellence (CCoE) teams often can be perceived as bottlenecks to organizational transformation due to limited resources and overwhelming demand for their support.

Government 113

Government Self Service Innovation Roadmap 113

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

CSM Magazine

NOVEMBER 6, 2024

The Board Certified Behavior Analyst (BCBA) exam is a big step for anyone looking to become a certified behavior analyst. I’ve seen many people feel nervous about this test, but I’m here to break it down for you. Effective BCBA exam prep is crucial for success in this challenging assessment. The exam covers key areas like basic principles of behavior analysis, measurement, assessment, and behavior change systems.

Analysis 52

Analysis Study Effort Score Guidelines 52

CSM Magazine

NOVEMBER 6, 2024

In today’s moving environment, time is valuable for working adults. Every moment matters, which places a high value on productivity. The selection of the correct tools can greatly influence how efficiently tasks are completed, and a web browser that prioritizes productivity is crucial. With numerous choices on the market, selecting a browser that includes key features can simplify work processes and enhance overall performance.

Tools 52

Tools Connections Groups Management 52