Second to None
NOVEMBER 12, 2023
By listening to their customers and measuring customer service standards, grocery brands can stay ahead of the curve and deliver what their customers need and want most— especially as consumer expectations and trends evolve. To be successful in measuring and administering change, keep these tips in mind for measuring service levels across your grocery locations.
West Monroe
NOVEMBER 12, 2023
West Monroe’s Digital Disconnect signature research uncovered how consumers and industry leaders are thinking about digital transformation. Our data highlights key insights based on the perspective of 100 utility industry executives and 5,000 consumers. The utility industry is in a strong financial position. Utility leaders overwhelmingly reported an increase in profit in 2022, far outpacing any other industry surveyed.
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Second to None
NOVEMBER 12, 2023
By listening to their customers and measuring customer service standards, grocery brands can stay ahead of the curve and deliver what their customers need and want most— especially as consumer expectations and trends evolve. To be successful in measuring and administering change, keep these tips in mind for measuring service levels across your grocery locations.
Strativity
NOVEMBER 12, 2023
Learn why its important to understand of the complexities of human behavior and decision-making in order to anticipate and solve problems effectively.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
West Monroe
NOVEMBER 12, 2023
West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Our data highlights key insights based on the perspective of manufacturers across the U.S. Manufacturers have had to navigate headwinds over the last several years—from supply chain issues to labor shortages.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
West Monroe
NOVEMBER 12, 2023
West Monroe’s Digital Disconnect signature research uncovered how consumers and industry leaders are thinking about digital transformation. Our data highlights key insights based on the perspective of 100 utility industry executives and 5,000 consumers. The utility industry is in a strong financial position. Utility leaders overwhelmingly reported an increase in profit in 2022, far outpacing any other industry surveyed.
SurveySparrow
NOVEMBER 12, 2023
What separates a genuine discovery from mere chance? Statisticians agree that in data analysis, statistical significance holds a prime position. It is essential to know all about it if you wish to draw accurate conclusions. So, what does it mean, and how is it calculated? As we know, it can get messy if you do not understand the terms associated with it.
West Monroe
NOVEMBER 12, 2023
West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Our data highlights key insights based on the perspective of manufacturers across the U.S. Manufacturers have had to navigate headwinds over the last several years—from supply chain issues to labor shortages.
Doing CX Right
NOVEMBER 12, 2023
Andrew Carothers and Stacy Sherman explain how Cisco digitally transformed customer service experiences that you can do too. Apply 4 proven steps to elevate CX for revenue gains. The post How To Scale Modern Customer Service Experiences for Financial Gains appeared first on Doing CX Right.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
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