Second to None
NOVEMBER 12, 2023
By listening to their customers and measuring customer service standards, grocery brands can stay ahead of the curve and deliver what their customers need and want most— especially as consumer expectations and trends evolve. To be successful in measuring and administering change, keep these tips in mind for measuring service levels across your grocery locations.
West Monroe
NOVEMBER 12, 2023
West Monroe’s Digital Disconnect signature research uncovered how consumers and industry leaders are thinking about digital transformation. Our data highlights key insights based on the perspective of 100 utility industry executives and 5,000 consumers. The utility industry is in a strong financial position. Utility leaders overwhelmingly reported an increase in profit in 2022, far outpacing any other industry surveyed.
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Second to None
NOVEMBER 12, 2023
By listening to their customers and measuring customer service standards, grocery brands can stay ahead of the curve and deliver what their customers need and want most— especially as consumer expectations and trends evolve. To be successful in measuring and administering change, keep these tips in mind for measuring service levels across your grocery locations.
West Monroe
NOVEMBER 12, 2023
West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Our data highlights key insights based on the perspective of manufacturers across the U.S. Manufacturers have had to navigate headwinds over the last several years—from supply chain issues to labor shortages.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
SurveySparrow
NOVEMBER 12, 2023
What separates a genuine discovery from mere chance? Statisticians agree that in data analysis, statistical significance holds a prime position. It is essential to know all about it if you wish to draw accurate conclusions. So, what does it mean, and how is it calculated? As we know, it can get messy if you do not understand the terms associated with it.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Doing CX Right
NOVEMBER 12, 2023
Andrew Carothers and Stacy Sherman explain how Cisco digitally transformed customer service experiences that you can do too. Apply 4 proven steps to elevate CX for revenue gains. The post How To Scale Modern Customer Service Experiences for Financial Gains appeared first on Doing CX Right.
West Monroe
NOVEMBER 12, 2023
West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Our data highlights key insights based on the perspective of manufacturers across the U.S. Manufacturers have had to navigate headwinds over the last several years—from supply chain issues to labor shortages.
Strativity
NOVEMBER 12, 2023
Learn why its important to understand of the complexities of human behavior and decision-making in order to anticipate and solve problems effectively.
Strativity
NOVEMBER 12, 2023
Learn why its important to understand of the complexities of human behavior and decision-making in order to anticipate and solve problems effectively.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
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