SurveySensum
JULY 12, 2024
Choosing an NPS software for your small business can seem to be a daunting task. You need to consider efficient features, reliability, scalability, and how comfortable your team is with using the tool. And of course, the software should not burn a hole in your pocket. Finding the right NPS software sure is a challenge! But no matter what, you need an NPS software.
The DiJulius Group
JULY 12, 2024
How to Deliver Effective One-on-One Meetings with Your Employees *The following article on delivering effective one on one meetings is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth Why One-On-One Meetings Can’t Be Optional Typically, when we consult with an organization, two things.
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CSM Magazine
JULY 12, 2024
The next evolution of human-machine interaction could bring about real, unprecedented synergy between humans and machines – with CX as the obvious beneficiary, writes Avaya’s Tvrtko Stosic. Traditionally, people have interacted with technology via strict, well-defined commands used to complete narrowly specified tasks. In customer service cases, this resulted in traditional IVRs, through which customers gave commands via touchtone user interfaces to get at their desired information or to perform
Beyond Philosophy
JULY 12, 2024
Customers can tell you why they do something, But they might be wrong. It’s not that customers are stupid. No, it is quite the contrary. Customers’ thinking and decision-making are complicated; multiple things happen simultaneously. Sometimes, the reason customers do things is hidden, even from the customers themselves. In our penultimate masterclass episode, we explore how you can get at these hidden motivations when designing a Customer Experience that surprises and delights cust
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Heart of the Customer
JULY 12, 2024
Customer Journey Mapping is often the first step in developing a customer experience program. This webinar breaks down what is a Journey Map, what it does, and how to make it most effective. The post What is a Customer Journey Map? appeared first on Heart of the Customer.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Amplifai Coaching Category
JULY 12, 2024
Call Center Quality Management Best Practice Guide: Learn about the definitions, differences, benefits, challenges, and how call center quality management software can help perfect your quality management strategy.
Brandwatch CX
JULY 12, 2024
Maximize your social media management efforts with proven tips. Streamline your strategy, optimize processes, and unlock the full potential for success.
Ascribe
JULY 12, 2024
Screen Engine/ASI is the leader of content research in the entertainment industry powered by one of the industry’s largest audience benchmark databases. They collaborate with studios, networks, and creators to engage real audiences at every stage of the movie and tv program creative process. This approach helps improve both viewing and financial performance through a unique mix of in-person methods and proprietary digital testing software.
Brandwatch CX
JULY 12, 2024
Maximize your social media management efforts with proven tips. Streamline your strategy, optimize processes, and unlock the full potential for success.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Daniel Group
JULY 12, 2024
Transforming Customer Experience at Wagner Equipment: Insights from Kestly Miller In this interview, Lynn Daniel and Kestly Miller, Customer Experience Manager at Wagner Equipment Company, discuss The importance of improving CX programs The challenges faced in implementing CX strategies Wagner Equipment’s progress in enhancing CX Lynn Daniel: What are people doing to make a difference in cx?
VDS
JULY 12, 2024
Genesys Agent Copilot is a tool designed to streamline customer support by automatically providing agents with relevant knowledge articles and information during customer interactions. This system uses advanced AI to analyze the context of each interaction, ensuring agents have the right information at their fingertips, reducing response times, and improving overall customer satisfaction.
CSM Magazine
JULY 12, 2024
What exactly does a Customer Experience Manager do, and how do they contribute to a company’s success? Let’s find out. According to research by Zippia, more than 2,670 companies in the United States have a Customer Experience Manager overseeing their customer experience initiatives. As companies wise up to the importance of keeping customers happy, this role has shifted from a supporting player to a starring role, with businesses seeking out experts who can make it happen.
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