InMoment XI
JANUARY 22, 2025
Too often, growing retail businesses end up with a growing image problem. By the time a company has dozens or even hundreds of locations, many processes have become standardized and efficient. But not everything that worked well with just a handful of stores scales as effectively as company leaders hope. One of those complexities is what to do about all the online reviews streaming in.
AWS Machine Learning
JANUARY 22, 2025
Amazon Bedrock Flows offers an intuitive visual builder and a set of APIs to seamlessly link foundation models (FMs), Amazon Bedrock features, and AWS services to build and automate user-defined generative AI workflows at scale. Amazon Bedrock Agents offers a fully managed solution for creating, deploying, and scaling AI agents on AWS. With Flows, you can provide explicitly stated, user-defined decision logic to execute workflows, and add Agents as a node in a flow to use FMs to dynamically inte
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InMoment XI
JANUARY 22, 2025
Local listing management is crucial for any business that relies on local foot traffic. That makes it an essential function for supermarkets and grocery stores, whose revenue is almost entirely local. But keeping listings accurate and up to date across every possible service, directory, and platform isnt easy to do. For supermarkets with numerous locations, the job becomes nearly impossible without the right local listing management software.
AWS Machine Learning
JANUARY 22, 2025
This is a guest post authored by Asaf Fried, Daniel Pienica, Sergey Volkovich from Cato Networks. Cato Networks is a leading provider of secure access service edge (SASE), an enterprise networking and security unified cloud-centered service that converges SD-WAN, a cloud network, and security service edge (SSE) functions, including firewall as a service (FWaaS), a secure web gateway, zero trust network access, and more.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
InMoment XI
JANUARY 22, 2025
For enterprise grocery businesses with hundreds or even thousands of individual stores, local SEO is tricky business. Maintaining an effective online presence is crucial for increasing foot traffic and online visibility. But manually keeping every listing on every site and service up to date is challenging with a single store. Scaled up to hundreds or thousands, it starts to seem impossible!
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Daniel Group
JANUARY 22, 2025
What makes customers truly delighted with their service experiences? After analyzing years of customer feedback, weve uncovered five key performance elements that consistently excite and engage customers. These elements not only enhance customer satisfaction but also significantly boost Net Promoter Scores (NPS). I recently presented at the AED Summit , where I discussed lessons from two decades of helping companies measure, manage, and improve CX.
The DiJulius Group
JANUARY 22, 2025
About Dave Murray The DiJulius Groups Vice President of Consulting and co-author of The Employee Experience Revolution, Dave is a master at helping companies create real change thatsticks. He excels at communication and easily bridges the gap between your corporate leaders and front-line team members. His passion for building ideal environments can lead your team.
ImprintCX Articles
JANUARY 22, 2025
In 1972, Bob Farrell, founder of Farrell’s Ice Cream Parlour, received a letter from a loyal customer upset about being charged for a pickle that used to be free. Rather than dismiss the complaint, Farrell saw the bigger picture: the pickle wasnt just a garnishit was a symbol of great customer service and going the extra mile. This revelation became the cornerstone of his Give Em the Pickle!
CSM Magazine
JANUARY 22, 2025
Take the uncertainty out of tax planning that’s what tax attorneys do best. By listening to your concerns, answering your questions, and creating a personalized strategy, they empower individuals and businesses to flourish in an ever-shifting tax environment. However, simply knowing the law is no longer enough in an era where client expectations are higher than ever.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Brandwatch CX
JANUARY 22, 2025
Learn how to create a YouTube channel from scratch with this straightforward guide for beginners.
Forrester's Customer Insights
JANUARY 22, 2025
Last week Flexera announced intent to acquire Spot by NetApp to the tune of $100 million a considerable drop from the $450 million that NetApp paid to acquire Spot (and does not account for NetApps CloudCheckr acquisition that followed shortly).
Brandwatch CX
JANUARY 22, 2025
Discover essential Facebook marketing tools to enhance your business strategy and drive results. Dive in to find the right solutions for your growth!
Forrester's Customer Insights
JANUARY 22, 2025
Traditional demand-generation strategies don't accommodate the complex realities of B2B buying. Learn why adaptive programs are the answer.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Brandwatch CX
JANUARY 22, 2025
Learn effective A/B testing strategies for social media to enhance engagement and drive results. Discover practical tips to boost your campaignsread more!
BirdEye
JANUARY 22, 2025
What if you could make your marketing efforts smarter, faster, and more effective without working around the clock? In 2025, AI marketing tools are giving marketers the power to do just that. No longer reserved for tech giants, AI is now within reach for businesses of all sizes, changing how campaigns are created, executed, and optimized. In a world of high consumer expectations, AI is a marketing breakthrough.
Brandwatch CX
JANUARY 22, 2025
Discover how TikTok functions in 2025 with this beginner's guide. Learn the basics, features, and tips to navigate the platform effectively.
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