ShepHyken

JULY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie by Chip Bell (Forbes) Excellent customer experience is an assertion, not a response.

Customer Service 82

Customer Service ROI Return on Investment Customer Journeys 82

Kate Nasser

JULY 21, 2024

Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say No Most of […] The post Great Contact Center Reps: The Secret to Saying No | #PeopleSkills #cctr appeared first on KateNasser.com.

Contact Center 60

Contact Center How To Connections Call Center 60

DCX

JULY 21, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. "Staying on top of the latest CX trends is tough, especially with how AI is transforming the field. Thankfully, the DCX newsletter does a brilliant job of curating the must-know info.” - Jimmy, CX Leader, Google Get 30 day free trial Hey there, Welcome to this week's roundup of customer experience insights!

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

Optimove

JULY 21, 2024

Transform Your Email Marketing Is your current email platform falling short? Whether you’re struggling with limited personalization, inefficient operations, or inadequate ROI, it’s time for a change. Switch to Optimove, a solution where personalization and performance are at the core of every communication and revolutionize your email marketing success.

ROI 52

ROI Metrics Customer Journeys Trends 52

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

Strativity

JULY 21, 2024

Considering a new CMS partner?

Strategy 52

Strategy 52