ShepHyken

DECEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Questions Every Business Owner MUST Answer Before 2025 by Brittany Hodak (Brittany Hodak) The New Year is always the best time to work on your business, instead of in your business.

Customer Service 62

Customer Service Self Service Social Media Contact Center 62

DCX

DECEMBER 22, 2024

Inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s newsletter is all about leveling up as a CX pro. Whether it’s using AI to create magical, personalized experiences, drones delivering dinner, or learning to really listen to what people need, there’s a clear theme: curiosity and creativity.

Retail 52

Retail Self Service Tips Customer Centricity 52

Blueshift

DECEMBER 22, 2024

Personal finance institutions face pressure to engage customers with personalized, relevant experiences in an increasingly competitive market. Many struggle to deliver timely and meaningful interactions, which leads to missed opportunities for building deeper connections. This is where AI-powered personalization comes into play, transforming the way financial institutions interact with customers.

Consumers 52

Consumers Financial Customer Satisfaction Loyalty 52

Blueshift

DECEMBER 22, 2024

As the new year quickly approaches, personal finance institutions face unique challenges in reaching their customers with engaging and relevant messages. Audiences often consist of diverse demographics with varying needsfrom debt consolidation to retirement planningmaking it difficult to deliver campaigns that resonate universally. Traditional advertising methods that deliver generic messaging to mass audiences often fail to achieve meaningful customer engagement and optimize marketing spend.

Financial 52

Financial Marketing Advertising Consumers 52

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