Maximizing the Impact of Research by Focusing on Outcomes over Inputs
Alida
JUNE 24, 2024
In this blog you’ll learn how researchers can have more impact and practical tips for driving alignment across the business.
Alida
JUNE 24, 2024
In this blog you’ll learn how researchers can have more impact and practical tips for driving alignment across the business.
C3Centricity
JUNE 24, 2024
Insight development is based on gathering information, then data integration and analysis. However, organisations often find this challenging due to multiple sources, formats and time scales. Do you? Many companies struggle to benefit from all their data and information because they don’t know how to turn it into insight, or their insights remain interesting but not actionable.
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InMoment XI
JUNE 24, 2024
With the increased adoption of AI in business across all industries, there has also been a rise in text mining and analytics. This software, which exists as an extension of AI and natural language processing (NLP), is used to gather insights from unstructured text data in order to make informed business decisions. If your business has reached the need to purchase text analysis software , you are more than likely comparing third-party evaluations as part of your research process.
IntouchInsight
JUNE 24, 2024
This June, we're excited to announce two new updates designed to enhance the IntouchCheck® user experience. These updates focus on improving the efficiency and usability of managing follow-ups and editing checklists. Additionally, we are introducing four new IntouchCheck® Templates to help streamline your operations.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
AWS Machine Learning
JUNE 24, 2024
This post is a continuation of Creating Natural Conversations with Amazon Lex QnAIntent and Amazon Bedrock Knowledge Base. In summary, we explored new capabilities available through Amazon Lex QnAIntent, powered by Amazon Bedrock , that enable you to harness natural language understanding and your own knowledge repositories to provide real-time, conversational experiences.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JUNE 24, 2024
This post is co-written with Jhanvi Shriram and Ketaki Shriram from Krikey. Krikey AI is revolutionizing the world of 3D animation with their innovative platform that allows anyone to generate high-quality 3D animations using just text or video inputs, without needing any prior animation experience. At the core of Krikey AI’s offering is their powerful foundation model trained to understand human motion and translate text descriptions into realistic 3D character animations.
The DiJulius Group
JUNE 24, 2024
“A great leader’s goal should be that every long-term employee considers their decision to join this company as one of the best decisions of their life.” –John R. DiJulius II *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth A great company. Read Full Article The post Be One of The Best decisions Your Employees Ever Made appeared first on The DiJulius Group.
Brandwatch CX
JUNE 24, 2024
Explore the game-changing potential of AI social media tools. Discover how to revolutionize content creation, curation, and engagement.
Upstream Works
JUNE 24, 2024
Our latest blog post outlines three practical applications of AI that will improve the agent experience and, in turn, improve CX. The post How AI Optimizes the Omnichannel CX Journey appeared first on Upstream Works.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Brandwatch CX
JUNE 24, 2024
Explore the game-changing potential of AI social media tools. Discover how to revolutionize content creation, curation, and engagement.
COPC
JUNE 24, 2024
Maintaining high customer experience (CX) standards determines survival in a competitive market, where customer loyalty is hard to earn and easy to lose. However, recent studies present a conflicting view of CX. Some research paints a grim picture of deteriorating service quality, while other studies found areas of significant improvement. This article explores these divergent findings, drawing comparisons to uncover the actual state of CX today.
Optimove
JUNE 24, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. By leveraging bettors’ emotional connections to teams and players, marketers can create targeted strategies to keep engagement high, ensuring bettors remain active and interested.
Integrity Solutions
JUNE 24, 2024
Imagine having a sales team coach who sees the potential in you that you don’t even see in yourself—and then is committed to helping you help live up to that potential. Most leaders agree that the role of sales team coach play a key role in helping salespeople achieve their goals. However, there’s a big gap between this recognition of the importance of coaching and the amount of coaching that’s actually being done.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Kapta Customer Success
JUNE 24, 2024
Strong account management is essential to retain and grow your top clients for long-term business success. Read how to build a successful team of account managers.
Think Customers
JUNE 24, 2024
During the dot com boom, I got my first real job at internetnews.com, reporting on new internet startups and how legacy brands tried to keep up with the new online world. There, I was introduced to trade shows by attending Internet World, a sprawling event where the enthusiasm and excitement was palpable for how the internet was changing the world in real time.
Zonka Feedback
JUNE 24, 2024
The importance of protecting the personal data of patients in healthcare cannot be ignored, as unauthorized access to such sensitive information can lead to severe consequences, including identity theft and loss of trust in healthcare providers. Therefore healthcare businesses need to be more cautious about the data of patients and ensure a high level of confidentiality and safety of such data.
Forrester's Customer Insights
JUNE 24, 2024
To stay ahead of competition, organizations must enable seamless information-sharing across departments. But how? Learn how combining knowledge management and generative AI can unlock a new level of knowledge-sharing and collaboration in your organization.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
CSM Magazine
JUNE 24, 2024
The online casino industry in Europe is more widely regulated than in the US. This regulation ensures the fair and transparent nature of online casinos on the continent. The European Gaming and Betting Association (EGBA) plays an important role. It was set up to provide standards for the casino industry, and operators registered with EGBA adhere to these standards, which include responsible gambling measures and transparent and accurate customer service.
Optimove
JUNE 24, 2024
CRM marketing solution provider Optimove has become an official member of the European Lotteries Association (EL). An umbrella organisation of lottery operators in Europe, EL maintains a network of industry-leading partners and nurtures opportunities for collaboration and knowledge sharing. Thanks to its admittance into the EL, Optimove will strengthen its efforts to support the implementation of the highest standards of integrity in lottery marketing and customer engagement – with responsible g
Forrester's Customer Insights
JUNE 24, 2024
Attending Cvent CONNECT as a speaker earlier this month gave me the opportunity to sit in on a number of sessions, talk with the Cvent leadership team, and chat with other attendees. Here are eight of my key takeaways from the event: Events are booming.
Optimove
JUNE 24, 2024
Optimove, the #1 CRM Marketing solution for iGaming and Sports Betting, announced today the opening of its office in Brazil. Felipe Costa Nadalini, a senior sales executive with deep experience in the Brazilian market has been hired as the initial lead of the Optimove Brazilian office. Based in Brazil, Felipe joins the growing Optimove team serving Brazil which includes, among others, a Customer Success Management team.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
JUNE 24, 2024
This blog details the challenge of marketing and sales silos and provides recommendations to align these functions around pipeline opportunities to improve revenue outcomes.
Forrester's Customer Insights
JUNE 24, 2024
To stay ahead of competition, organizations must enable seamless information-sharing across departments. But how? Learn how combining knowledge management and generative AI can unlock a new level of knowledge-sharing and collaboration in your organization.
Forrester's Customer Insights
JUNE 24, 2024
A few weeks ago, my colleague Stéphane Vanrechem published a blog announcing his new landscape report for enterprise architecture (EA) tools. Pointing to it in a LinkedIn post (as we do), he made the statement that “an enterprise architecture tool is essential for achieving a successful architecture practice.
Forrester's Customer Insights
JUNE 24, 2024
Interviewing is a key method for gathering rich qualitative data in customer research. To get the most out of your customer interviews and produce data that drives decision-making, ask yourself these five questions.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
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