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Imagine calling customer support and being greeted by an AI helpdesk that instantly understands your issue, provides accurate solutions, and resolves your problem efficientlyall without waiting on hold. As AI technology advances, this scenario is becoming a reality, and many consumers are embracing the change. For instance: A banking customer calls to report a lost card and an AI assistant immediately verifies their identity and instantly freezes the card, preventing fraud.
For retailers, there are certain table-stakes expectations when it comes to Intelligent Virtual Assistants (IVAs). An acceptable retail IVA should be able to look up orders, check shipping status, and provide information about store locations. A better, more advanced IVA may be able to process branded card payments and even manage returns without escalation.
Key Takeaways Cutting costs the wrong way can lead to higher expenses. While skipping professional translations or recruiting only English-speaking respondents may seem budget-friendly, these shortcuts often result in poor data quality, misinterpretations, and costly rework. Local expertise is essential for accurate insights. Relying on AI or generalist approaches can miss critical cultural and linguistic nuances.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
By Charles Betz and Stphane Vanrechem Enterprise architecture has always aimed for clarity, control, and coherence. Yet its practitioners are often thwarted by an overwhelming paradox: they must guide the evolution of vast, dynamic enterprises using tools and processes that are static, fragmented, and slow.
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By Charles Betz and Stphane Vanrechem Enterprise architecture has always aimed for clarity, control, and coherence. Yet its practitioners are often thwarted by an overwhelming paradox: they must guide the evolution of vast, dynamic enterprises using tools and processes that are static, fragmented, and slow.
Foundation model (FM) training and inference has led to a significant increase in computational needs across the industry. These models require massive amounts of accelerated compute to train and operate effectively, pushing the boundaries of traditional computing infrastructure. They require efficient systems for distributing workloads across multiple GPU accelerated servers, and optimizing developer velocity as well as performance.
Last week I had the pleasure of attending IGELs end-user computing (EUC) flagship event: Now and Next 2025. Hosted in Miami, Florida, the event is one of the biggest events for EUC professionals and vendors.
The goal of this blog post is to show you how a large language model (LLM) can be used to perform tasks that require multi-step dynamic reasoning and execution. Examples of tasks that require dynamic reasoning and execution are answering questions of the form What is the average length of stay for patients with [specific condition] across different hospitals?
Eleven years ago, Ispoketo the folks atSundaySkyabout the innovative ways they were using video to improve customer experience. Specifically, they were pioneering the development of SmartVideo [] The post SundaySky removes the barriers to expanded use of video in CX first appeared on Adrian Swinscoe.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Introduction – The Impact of Airport Restroom Cleanliness on Airport Performance The US has 58 lines and over 5,000 airports. This means air travel is highly competitive where passengers increasingly expect a seamless and comfortable journey from the moment they arrive at the airport until they reach their final destination. Numerous factors contribute to a […] The post The Hidden Cost of Unclean Airport Restrooms: More Than Just Bad Smells appeared first on Opiniator.
In today’s world, connections are everything. Whether for work, business promotion, or personal inquiries, most people come to a point when they need to contact someone they don’t know personally or reestablish a connection with someone they have been out of touch with for years. In both cases, the main stumbling block is the contact info how do you access new information that might have changed over time or get contact info you never had in the first place?
Historically,brands have often performed market research with the aim that their strategic decisions could be based off more than just instinct. Theyve commissioned focus groups, consumer surveys or psychology experiments to answer a specific question that will help inform their choices. Each research technique bears its own benefits and misgivings.
Running a service-based business means making labor costs and other company-related expenses work, juggling shifts, last-minute changes with time off requests, and employee availabilityall while keeping customers happy. Luckily, having the right employee scheduling software can save you time, reduce errors, and boost productivity. But with so many options out there, how do you pick the best one?
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Delivering personalized customer experience is an absolute must for brands to stay competitive. But when teams are siloed, data is fragmented, and execution is slow, personalization falls short. Marketers need tools to break silos, drive end-to-end customer experience, and truly become positionless.
Last week, I spoke at the C2 conference in London. The C2 conference is an invite-only threat intelligence conference run by the team at SE Labs. The core themes of the event were timely and provoked interesting discussion: artificial intelligence, supply chain security, and cyber hygiene.
Shortly after the original TikTok ban deadline hit on January 19th, President Trump declared an executive order that delayed enforcement of the ban by 75 days. The app went dark for a few hours, but then came back online and is currently available in the app stores for download.
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