Brandwatch CX

JULY 14, 2024

Discover the best social listening tools for 2024 that can help you gain valuable insights and improve your marketing strategy.

Tools 94

Tools Strategy Marketing 94

DCX

JULY 14, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Hey there, Welcome to this week's roundup of customer experience insights! This week, we're exploring how timeless human elements - connection, storytelling, and personalization - are being supercharged by modern technology to create better customer experiences.

Fashion 52

Fashion Customer Experience Management Touchpoint Customer Centricity 52

Forrester's Customer Insights

JULY 14, 2024

In a business environment that continually evolves, particularly with the rise of artificial intelligence, the old ways of crafting an IT strategy at your kitchen table on a Sunday afternoon are not just outdated but ineffective.

Strategy 54

Strategy Customers 54

Forrester's Customer Insights

JULY 14, 2024

Australian and New Zealand business and technology professionals have vastly different priorities as their organizations strive for a return to sustainable growth.

Technology 33

Technology 33

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience