Sun.Jul 14, 2024

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10 Social Listening Tools and Who They’re Best for

Brandwatch CX

Discover the best social listening tools for 2024 that can help you gain valuable insights and improve your marketing strategy.

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DCX Links | July 14, 2024

DCX

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Hey there, Welcome to this week's roundup of customer experience insights! This week, we're exploring how timeless human elements - connection, storytelling, and personalization - are being supercharged by modern technology to create better customer experiences.

Fashion 52
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Rethinking IT Strategy: A Comprehensive Blueprint for Success

Forrester's Customer Insights

In a business environment that continually evolves, particularly with the rise of artificial intelligence, the old ways of crafting an IT strategy at your kitchen table on a Sunday afternoon are not just outdated but ineffective.

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Australia And New Zealand: Navigating Business And Technology Priorities For 2024

Forrester's Customer Insights

Australian and New Zealand business and technology professionals have vastly different priorities as their organizations strive for a return to sustainable growth.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.