Sun.Jul 14, 2024

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10 Social Listening Tools and Who They’re Best for

Brandwatch CX

Discover the best social listening tools for 2024 that can help you gain valuable insights and improve your marketing strategy.

Tools 98
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Rethinking IT Strategy: A Comprehensive Blueprint for Success

Forrester's Customer Insights

In a business environment that continually evolves, particularly with the rise of artificial intelligence, the old ways of crafting an IT strategy at your kitchen table on a Sunday afternoon are not just outdated but ineffective.

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DCX Links | July 14, 2024

DCX

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Hey there, Welcome to this week's roundup of customer experience insights! This week, we're exploring how timeless human elements - connection, storytelling, and personalization - are being supercharged by modern technology to create better customer experiences.

Fashion 52
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Australia And New Zealand: Navigating Business And Technology Priorities For 2024

Forrester's Customer Insights

Australian and New Zealand business and technology professionals have vastly different priorities as their organizations strive for a return to sustainable growth.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.