CSM Magazine
NOVEMBER 22, 2023
In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. As we edge closer to yet another Black Friday, the pivot to online is no longer just an option; it’s the cornerstone of retail survival and differentiation.
AWS Machine Learning
NOVEMBER 22, 2023
Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! You marked your calendars, you booked your hotel, and you even purchased the airfare. Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. And although generative AI has appeared in previous events, this year we’re taking it to the next level.
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BirdEye
NOVEMBER 22, 2023
In a field as trust-dependent as law, mastering review management is not just beneficial; it’s essential to your practice’s success. Think about it: When a person needs a lawyer, they seek the most qualified person to help them navigate their high-stress situation. First, they’ll turn to friends and family for recommendations. If those recommendations fall short, chances are, that person will turn to online law firm reviews to help inform their decision.
AWS Machine Learning
NOVEMBER 22, 2023
This is a guest post by A.K Roy from Qualcomm AI. Amazon Elastic Compute Cloud (Amazon EC2) DL2q instances, powered by Qualcomm AI 100 Standard accelerators, can be used to cost-efficiently deploy deep learning (DL) workloads in the cloud. They can also be used to develop and validate performance and accuracy of DL workloads that will be deployed on Qualcomm devices.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
MyCustomer
NOVEMBER 22, 2023
A fundamental premise is that every organisational function influences the customer experience.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Adrian Swinscoe
NOVEMBER 22, 2023
This is a guest post by Jeni Rogers, Managing Editor, Wheelhouse.com. As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.
AWS Machine Learning
NOVEMBER 22, 2023
Today, geospatial workflows typically consist of loading data, transforming it, and then producing visual insights like maps, text, or charts. Generative AI can automate these tasks through autonomous agents. In this post, we discuss how to use foundation models from Amazon Bedrock to power agents to complete geospatial tasks. These agents can perform various tasks and answer questions using location-based services like geocoding available through Amazon Location Service.
Bill Quiseng
NOVEMBER 22, 2023
Many CX professionals have advocated CX as strategies such as AI, online, self-service, telephone, and face-to-face customer support, customer journey mapping, the Peak End Rule, NPS, CSAT, CES, or other CX metrics, and many innovative technologies to improvetheir customers’ experiences. And they’ve done it so often for so long that “CX” has been the traditional term of many business professionals to explain customer experience management.
AWS Machine Learning
NOVEMBER 22, 2023
The financial service (FinServ) industry has unique generative AI requirements related to domain-specific data, data security, regulatory controls, and industry compliance standards. In addition, customers are looking for choices to select the most performant and cost-effective machine learning (ML) model and the ability to perform necessary customization (fine-tuning) to fit their business use cases.
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
Customer Enthusiast
NOVEMBER 22, 2023
This post is the fourth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first three steps are 1.
AWS Machine Learning
NOVEMBER 22, 2023
For decades, Amazon has pioneered and innovated machine learning (ML), bringing delightful experiences to its customers. From the earliest days, Amazon has used ML for various use cases such as book recommendations, search, and fraud detection. Similar to the rest of the industry, the advancements of accelerated hardware have allowed Amazon teams to pursue model architectures using neural networks and deep learning (DL).
Forrester's Customer Insights
NOVEMBER 22, 2023
October 30, 2023 came and passed — the date that marked the end of Broadcom’s fiscal year and the promised close for its $61 billion VMware acquisition. In anticipation of that timing, VMware shareholders were given until October 23 to decide whether to accept Broadcom shares at $142.
AWS Machine Learning
NOVEMBER 22, 2023
An intelligent document processing (IDP) project typically combines optical character recognition (OCR) and natural language processing (NLP) to automatically read and understand documents. Customers across all industries run IDP workloads on AWS to deliver business value by automating use cases such as KYC forms, tax documents, invoices, insurance claims, delivery reports, inventory reports, and more.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Thematic
NOVEMBER 22, 2023
Early this year we shipped a Generative AI feature that creates summaries of any data point for our users. Over the months, we've iterated to get the quality up and add them in different parts of the product. We’ve been delighted to hear how they're helping our customers: "Summaries proved invaluable! They fueled a significant 2024 initiative to proactively address customer issues.
AWS Machine Learning
NOVEMBER 22, 2023
The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome.
Forrester's Customer Insights
NOVEMBER 22, 2023
Marketing has become a strategic function in driving revenue growth for B2B companies, but to continue improving, marketing leaders must challenge long-held beliefs and retool their mindsets to embrace the evolving customer lifecycle and complex buying journeys. Let’s explore the ingrained mindsets that B2B marketing leaders must abandon to evolve and thrive.
AWS Machine Learning
NOVEMBER 22, 2023
Building a production-ready solution in AWS involves a series of trade-offs between resources, time, customer expectation, and business outcome. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS. By using the Framework, you will learn current operational and architectural recommendations for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in AWS.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Adrian Swinscoe
NOVEMBER 22, 2023
This is a guest post by Jeni Rogers, Managing Editor, Wheelhouse.com. As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.
AWS Machine Learning
NOVEMBER 22, 2023
The IDP Well-Architected Custom Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build a secure, efficient, and reliable IDP solution on AWS. Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome.
Zonka Feedback
NOVEMBER 22, 2023
Magpi is a powerful mobile data tool designed to streamline and enhance the process of data collection. With its mobile-first approach, the platform facilitates easy creation and deployment of forms for on-the-go data collection.
AWS Machine Learning
NOVEMBER 22, 2023
Building a production-ready solution in the cloud involves a series of trade-off between resources, time, customer expectation, and business outcome. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS. An intelligent document processing (IDP) project usually combines optical character recognition (OCR) and natural language processing (NLP) to read and understand a document and extract specific terms or words.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Zonka Feedback
NOVEMBER 22, 2023
In the current times, collecting and analyzing data is a game changer for any business. Insights derived from data surveys hold the key to deciphering customer sentiments, guiding critical decisions, and propelling company growth. The advent of online survey tools has magnified its significance, becoming instrumental across diverse sectors—from market research to HR evaluations, customer experience, and beyond.
Forrester's Customer Insights
NOVEMBER 22, 2023
At Forrester, we are industry analysts, not financial analysts, but in our profession, we need to look at tech company finances as part of our vendor viability assessment. The company we’ll highlight today is NVIDIA. NVIDIA Is On A Roll NVIDIA is a great company led by the brilliant and charismatic CEO Jensen Huang.
Strativity
NOVEMBER 22, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: OODA Loops: The Framework You’ve Never Heard of (but Need to Know) appeared first on Material.
Forrester's Customer Insights
NOVEMBER 22, 2023
Retail media's challenges signal growing pains unlike to other channels. Read more on Forrester's insights for this holiday season.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Strativity
NOVEMBER 22, 2023
The most successful brand tracking programs have 6 key elements in common. Find out how to leverage them for your success.
Magellan Solutions
NOVEMBER 22, 2023
Did you know that the Philippines is home to most of the world’s virtual assistants (VAs), at 13%? Leaders increasingly seek efficient allies to keep up with the times and advance. The unsung heroes of the digital age are virtual assistants. They revolutionize the work environment and tackle excessive responsibilities that may limit efficiency.
Strativity
NOVEMBER 22, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: OODA Loops: The Framework You’ve Never Heard of (but Need to Know) appeared first on Material.
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