CSM Magazine
NOVEMBER 22, 2023
In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. As we edge closer to yet another Black Friday, the pivot to online is no longer just an option; it’s the cornerstone of retail survival and differentiation.
AWS Machine Learning
NOVEMBER 22, 2023
This is a guest post by A.K Roy from Qualcomm AI. Amazon Elastic Compute Cloud (Amazon EC2) DL2q instances, powered by Qualcomm AI 100 Standard accelerators, can be used to cost-efficiently deploy deep learning (DL) workloads in the cloud. They can also be used to develop and validate performance and accuracy of DL workloads that will be deployed on Qualcomm devices.
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BirdEye
NOVEMBER 22, 2023
In a field as trust-dependent as law, mastering review management is not just beneficial; it’s essential to your practice’s success. Think about it: When a person needs a lawyer, they seek the most qualified person to help them navigate their high-stress situation. First, they’ll turn to friends and family for recommendations. If those recommendations fall short, chances are, that person will turn to online law firm reviews to help inform their decision.
AWS Machine Learning
NOVEMBER 22, 2023
The financial service (FinServ) industry has unique generative AI requirements related to domain-specific data, data security, regulatory controls, and industry compliance standards. In addition, customers are looking for choices to select the most performant and cost-effective machine learning (ML) model and the ability to perform necessary customization (fine-tuning) to fit their business use cases.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
MyCustomer
NOVEMBER 22, 2023
A fundamental premise is that every organisational function influences the customer experience.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Adrian Swinscoe
NOVEMBER 22, 2023
This is a guest post by Jeni Rogers, Managing Editor, Wheelhouse.com. As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.
AWS Machine Learning
NOVEMBER 22, 2023
The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome.
Bill Quiseng
NOVEMBER 22, 2023
Many CX professionals have advocated CX as strategies such as AI, online, self-service, telephone, and face-to-face customer support, customer journey mapping, the Peak End Rule, NPS, CSAT, CES, or other CX metrics, and many innovative technologies to improvetheir customers’ experiences. And they’ve done it so often for so long that “CX” has been the traditional term of many business professionals to explain customer experience management.
AWS Machine Learning
NOVEMBER 22, 2023
When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome. The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Customer Enthusiast
NOVEMBER 22, 2023
This post is the fourth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first three steps are 1.
AWS Machine Learning
NOVEMBER 22, 2023
The IDP Well-Architected Custom Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build a secure, efficient, and reliable IDP solution on AWS. Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome.
Forrester's Customer Insights
NOVEMBER 22, 2023
October 30, 2023 came and passed — the date that marked the end of Broadcom’s fiscal year and the promised close for its $61 billion VMware acquisition. In anticipation of that timing, VMware shareholders were given until October 23 to decide whether to accept Broadcom shares at $142.
AWS Machine Learning
NOVEMBER 22, 2023
An intelligent document processing (IDP) project typically combines optical character recognition (OCR) and natural language processing (NLP) to automatically read and understand documents. Customers across all industries run IDP workloads on AWS to deliver business value by automating use cases such as KYC forms, tax documents, invoices, insurance claims, delivery reports, inventory reports, and more.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Thematic
NOVEMBER 22, 2023
Early this year we shipped a Generative AI feature that creates summaries of any data point for our users. Over the months, we've iterated to get the quality up and add them in different parts of the product. We’ve been delighted to hear how they're helping our customers: "Summaries proved invaluable! They fueled a significant 2024 initiative to proactively address customer issues.
AWS Machine Learning
NOVEMBER 22, 2023
Building a production-ready solution in AWS involves a series of trade-offs between resources, time, customer expectation, and business outcome. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS. By using the Framework, you will learn current operational and architectural recommendations for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in AWS.
Forrester's Customer Insights
NOVEMBER 22, 2023
Marketing has become a strategic function in driving revenue growth for B2B companies, but to continue improving, marketing leaders must challenge long-held beliefs and retool their mindsets to embrace the evolving customer lifecycle and complex buying journeys. Let’s explore the ingrained mindsets that B2B marketing leaders must abandon to evolve and thrive.
AWS Machine Learning
NOVEMBER 22, 2023
For decades, Amazon has pioneered and innovated machine learning (ML), bringing delightful experiences to its customers. From the earliest days, Amazon has used ML for various use cases such as book recommendations, search, and fraud detection. Similar to the rest of the industry, the advancements of accelerated hardware have allowed Amazon teams to pursue model architectures using neural networks and deep learning (DL).
Advertiser: ZoomInfo
As marketing becomes more tech-driven, the role of marketing operations (MOps) is getting more complex. Today, the discipline is increasingly interwoven with other vital go-to-market motions — including sales and customer support — and is responsible for all business elements associated with marketing, including the tech stack. In this eBook, we’ll show you how marketing operations can create efficiencies in your tech stack, reporting, and budget that will not just improve internal processes, bu
Adrian Swinscoe
NOVEMBER 22, 2023
This is a guest post by Jeni Rogers, Managing Editor, Wheelhouse.com. As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.
AWS Machine Learning
NOVEMBER 22, 2023
Building a production-ready solution in the cloud involves a series of trade-off between resources, time, customer expectation, and business outcome. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS. An intelligent document processing (IDP) project usually combines optical character recognition (OCR) and natural language processing (NLP) to read and understand a document and extract specific terms or words.
Zonka Feedback
NOVEMBER 22, 2023
Magpi is a powerful mobile data tool designed to streamline and enhance the process of data collection. With its mobile-first approach, the platform facilitates easy creation and deployment of forms for on-the-go data collection.
Forrester's Customer Insights
NOVEMBER 22, 2023
At Forrester, we are industry analysts, not financial analysts, but in our profession, we need to look at tech company finances as part of our vendor viability assessment. The company we’ll highlight today is NVIDIA. NVIDIA Is On A Roll NVIDIA is a great company led by the brilliant and charismatic CEO Jensen Huang.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Zonka Feedback
NOVEMBER 22, 2023
In the current times, collecting and analyzing data is a game changer for any business. Insights derived from data surveys hold the key to deciphering customer sentiments, guiding critical decisions, and propelling company growth. The advent of online survey tools has magnified its significance, becoming instrumental across diverse sectors—from market research to HR evaluations, customer experience, and beyond.
Forrester's Customer Insights
NOVEMBER 22, 2023
Retail media's challenges signal growing pains unlike to other channels. Read more on Forrester's insights for this holiday season.
Strativity
NOVEMBER 22, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: OODA Loops: The Framework You’ve Never Heard of (but Need to Know) appeared first on Material.
Magellan Solutions
NOVEMBER 22, 2023
Did you know that the Philippines is home to most of the world’s virtual assistants (VAs), at 13%? Leaders increasingly seek efficient allies to keep up with the times and advance. The unsung heroes of the digital age are virtual assistants. They revolutionize the work environment and tackle excessive responsibilities that may limit efficiency.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Strativity
NOVEMBER 22, 2023
The most successful brand tracking programs have 6 key elements in common. Find out how to leverage them for your success.
SurveySparrow
NOVEMBER 22, 2023
It’s a known fact that data analytics tools help you climb the ladder of productivity. Similarly, the importance of data collection and analysis is not an alien topic. What triggers most of us is this question: How do you choose the best tool among the plethora of options available in the online market? This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them.
Strativity
NOVEMBER 22, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: OODA Loops: The Framework You’ve Never Heard of (but Need to Know) appeared first on Material.
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