Gainsight

JULY 29, 2024

I’ve had many conversations with Customer Education and Customer Success leaders that have all gone something like this: “I want to educate users on my software…but we’re busy, and hiring people is expensive. Can’t we just go digital and have AI do the training for me?” Yes, we’re going digital, which is definitely a step in the right direction, but we can’t go too far; we have to keep that human element in play—here’s how.

Customer Success 52

Customer Success Net Promoter Score Course Training 52

ECXO

JULY 29, 2024

Designing and Rolling Out a Global Customer Experience Strategy Introduction Delivering exceptional customer experience (CX) is essential for any successful business. A truly effective CX strategy goes beyond basic customer interactions, integrating every aspect of the organization to provide seamless and high-quality customer engagement. This strategy should include a thorough understanding of customer behaviors and preferences, aligning internal processes and culture with these insights.

Strategy 375

Strategy Customer Experience Net Promoter Score Effort Score 375

AWS Machine Learning

JULY 29, 2024

Effective customer support and project management are critical aspects of providing effective customer relationship management. Atlassian Jira , a platform for issue tracking and project management functions for software projects, has become an indispensable part of many organizations’ workflows to ensure success of the customer and the product. However, extracting valuable insights from the vast amount of data stored in Jira often requires manual efforts and building specialized tooling.

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Management Groups Data Connections 126

ShepHyken

JULY 29, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Your Customer Experience Game Plan: Olympics Edition by Brittany Hodak (Brittany Hodak) In business, fostering a sense of belonging and enthusiasm among employees can lead to remarkable outcomes.

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Customer Service Chatbots Self Service Sports 83

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

AWS Machine Learning

JULY 29, 2024

This post is co-authored by Daryl Martis and Darvish Shadravan from Salesforce. This is the fourth post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. In Part 1 and Part 2 , we show how Salesforce Data Cloud and Einstein Studio integration with SageMaker allows businesses to access their Salesforce data securely using SageMaker’s tools to build, train, and deploy models to endpoints hosted on SageMaker.

Policies 122

Policies CRM Data Resources 122

AWS Machine Learning

JULY 29, 2024

Amazon Q Business is the generative artificial intelligence (AI) assistant that empowers employees with your company’s knowledge and data. Microsoft SharePoint Online is used by many organizations as a secure place to store, organize, share, and access their internal data. With generative AI, employees can get answers to their questions, summarize content, or generate insights from data stored in SharePoint Online.

Connections 112

Connections Data How To Innovation 112

Zonka Feedback

JULY 29, 2024

Did you know that 82% of patients say that the quality of customer service is the most important factor they consider when choosing a healthcare provider? In today’s healthcare environment, patient feedback is more than just a metric; it’s a critical component that influences the overall quality of care, patient satisfaction, and trust. By capturing and acting on patient feedback, healthcare providers can identify areas for improvement, enhance patient experiences, and ultimately deliver better

Healthcare 59

Healthcare Feedback Survey Metrics 59

Gainsight

JULY 29, 2024

I’ve had many conversations with Customer Education and Customer Success leaders that have all gone something like this: “I want to educate users on my software…but we’re busy, and hiring people is expensive. Can’t we just go digital and have AI do the training for me?” Yes, we’re going digital, which is definitely a step in the right direction, but we can’t go too far; we have to keep that human element in play—here’s how.

Customer Success 52

Customer Success Net Promoter Score Course Training 52

Optimove

JULY 29, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: In this post, marketing leaders can gain insights evolving from “classic” (more static) campaign orchestration to “streaming” (dynamic), real-time marketing campaigns to create “epic customer experiences.” This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution.

Marketing 52

Marketing Customer Experience Sports CRM 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

InteractionMetrics

JULY 29, 2024

In this episode of the Agile Brand podcast with Greg Kihlström, Martha Brooke discusses the science of CX surveys. Martha touches on why most customer experience programs aren’t scientific, how you can become more scientific in your approach, and when and how to use AI in your survey program. The Science of CX Surveys, Summarized: Many CX programs lack a scientific approach.

Survey 52

Survey NPS Analysis Metrics 52

CSM Magazine

JULY 29, 2024

Have you or someone you know been injured by a dog in Bakersfield? Dog bite injuries can have severe physical, emotional, and financial consequences, and proving liability in such cases is essential to ensuring that victims receive the compensation they deserve. In Bakersfield, California, dog bite incidents are not uncommon, given the city’s diverse population and abundance of outdoor spaces where residents and their pets interact.

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Insurance Consulting Government Financial 52

rethinkCX

JULY 29, 2024

Customers are presented with an endless array of shopping options, making it imperative for brands to distinguish themselves by providing exceptional and seamless shopping experiences. Those brands that consistently go above and beyond to minimize friction and maximize convenience are more likely to attract and retain loyal customers. In this article, we will explore the world of Customer Satisfaction (CSAT), covering everything from the foundational concepts to valuable tips for enhancing custo

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Customer Satisfaction Measurement How To Automotive 52

CSM Magazine

JULY 29, 2024

In the world of ecommerce and retail, order fulfillment can make or break your business. Mastering the art of delivering products to customers seamlessly is a crucial factor in retaining loyalty and scaling operations. Unfortunately, there are many pitfalls that can derail your success. It’s important to know what to avoid in order to keep your customers happy.

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e-support Ecommerce Retail Customer Satisfaction 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

SurveySensum

JULY 29, 2024

Did you know 91% of sales professionals upsell, and team upselling tactics drive 21% of company revenue on average? You read that right. By leveraging upselling techniques you can boost your business revenue and enhance customer satisfaction. But, how to upsell? To upsell your products and services you must offer additional value to your customers and take regular customer feedback.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Effort Score NPS 52

CSM Magazine

JULY 29, 2024

In the world of digital transactions, trading gift cards online has become an increasingly popular way to repurpose unused or unwanted gift cards into something more useful or profitable. This guide delves into the benefits of trading gift cards online, the processes involved, and tips for ensuring secure and beneficial trades. Why Trade Gift Cards?

How To 52

How To Tips Customer Satisfaction Brand Values 52

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more. Unified Gamification and CRM Synergy Boost engagement and profitability with a best-of-breed combination of gamification and CRM solutions.

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Gamification CRM Touchpoint Customer Journeys 40

Help Scout

JULY 29, 2024

Discover C2C ecommerce, how it functions, examples of C2C firms, and the advantages and disadvantages of this business model.

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Ecommerce Examples 45

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Forrester's Customer Insights

JULY 29, 2024

What’s in a Name? When Juliet famously posited that a rose by any other name would smell as sweet, she was right. Not that it solved any of her problems. But sometimes names do matter. In the case of Forrester, there is a big responsibility in choosing the right label.

Leadership 32

Leadership 32

AWS Machine Learning

JULY 29, 2024

Amazon Forecast is a fully managed service that uses statistical and machine learning (ML) algorithms to deliver highly accurate time series forecasts. Launched in August 2019, Forecast predates Amazon SageMaker Canvas , a popular low-code no-code AWS tool for building, customizing, and deploying ML models, including time series forecasting models. With SageMaker Canvas, you get faster model building , cost-effective predictions, advanced features such as a model leaderboard and algorithm select

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Training Resources How To Data 111