NICE inContact
DECEMBER 13, 2020
We connected with our team of subject matter experts to get their opinions on the top issues facing the 2021 contact center and what customer experience leaders need to keep in mind as they brace for the future. Here’s what they had to say.
Forrester's Customer Insights
DECEMBER 13, 2020
The lending landscape is changing rapidly. While many of the drivers of change emerged over the past decade, COVID-19 has dramatically accelerated the pace of disruption. COVID-19 introduced massive business and operational challenges, turning lending risk assessment and management on its head. Borrowers’ expectations – applying for loans easily and quickly on digital touchpoints – […].
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MyCustomer
DECEMBER 13, 2020
Voice of the Customer The CX trends set to characterise 2021.
Knowmax
DECEMBER 13, 2020
Think it, process it, nail it: your ultimate guide to process documentation.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Confirmit
DECEMBER 13, 2020
Experts in brand, innovation, human-centered design, CX and EX, Sprout Strategy lead the way by combining behavioral economics and design thinking. In this video, Elisa Adams, Sprout Strategy, talks about what makes their award-winning agency unique and how they see Market Research evolving. 2020 AIR Award winners in AIR Professionals and AIR Agency categories.
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