eglobalis

JANUARY 13, 2025

Introduction Salesforces new product, AgentForce, is redefining the agent experience with advanced AI capabilities. Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Competing tools like Microsoft Dynamics 365 AI and Zendesk AI Suite provide similar functionalities, but AgentForce stands out for its ease of use and integration depth.

Customer Experience 232

Customer Experience Marketing Chatbots e-support 232

Retently

JANUARY 13, 2025

The secret to effortless customer experiences lies in understanding one simple truth: effort matters. Think about the last time you had to navigate a clunky website or deal with a long-winded support call. Frustrating, right? Customers feel the same way. Thats where Customer Effort Score (CES) steps in to save the day. CES is laser-focused on one thing: how easy it is for your customers to get what they need.

Measurement 78

Measurement Tools Effort Score Multi-Channel 78

PeopleMetrics

JANUARY 13, 2025

Back in 2018, I wrote Listen or Die to help businesses understand one fundamental truth: if you dont listen to your customers, you wont survive. There are so many examples of this - Bed Bath & Beyond, Sears, Blockbuster, Kodak, Radio Shack. And the list goes on. Lesson #1 in Listen or Die laid the foundation: customer centricity isnt a buzzword or a marketing sloganits a commitment to action.

Customer Centricity 71

Customer Centricity Culture Feedback B2B 71

AWS Machine Learning

JANUARY 13, 2025

Given the value of data today, organizations across various industries are working with vast amounts of data across multiple formats. Manually reviewing and processing this information can be a challenging and time-consuming task, with a margin for potential errors. This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution.

Report 64

Report Guidelines Comparison Analysis 64

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

CSM Magazine

JANUARY 13, 2025

Customer service plays a vital role in the success of modern businesses, directly influencing customer loyalty and trust. Balancing clear, effective communication with the need to protect sensitive data is a constant challenge. The right tools and strategies empower customer service teams to deliver exceptional service while upholding strong security measures, protecting sensitive data, and building customer trust.

Communication 52

Communication Tools Customer Service Omni-Channel 52

Adrian Swinscoe

JANUARY 13, 2025

Were seeing a surge of activity experimentation, piloting and implementation in the customer service space regarding newartificial intelligence (AI)-enabled tools, particularly those aimed at [] The post Are humans the missing link in your AI strategy? first appeared on Adrian Swinscoe.

Strategy 59

Strategy Tools Customer Service Employee Engagement 59

SurveySensum

JANUARY 13, 2025

Gone are the days when youd simply step into the store and make the purchase! You check the product online, or read the review. So are your customers! 54% of customers save products online to buy later, while 53% check them in-store before purchasing. Not just thatthe average buyer touches six channels before purchasing, with over 50% using at least four.

Omni-Channel 52

Omni-Channel Feedback Customer Insights Social Media 52

Gainsight

JANUARY 13, 2025

Todays customer expects a level of response from companies that most of us find unattainable. Case in point: According to Business Dasher , 46% of customers expect companies to respond within four hours of their support request. Whats more, 12% of customers expect a response within 15 minutes. Unfortunately, many companies are missing the boat, the average support response taking over 12 hours.

Self Service 52

Self Service Resources Customer relationships Customer Expectations 52

Centercode

JANUARY 13, 2025

HBO's Silicon Valley highlights crucial beta testing lessons: recruit real users, set clear goals, and gather structured feedback.

Feedback 52

Feedback 52

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Brandwatch CX

JANUARY 13, 2025

Our step-by-step guide explains how to create a social media policy that protects your brand reputation online.

Social Media 52

Social Media Policies Brands How To 52

ImprintCX Articles

JANUARY 13, 2025

When was the last time you had a customer experience that truly left an impression? Chances are, it wasnt just because of a product or serviceit was because of how it made you feel. Creating exceptional customer experiences isnt just about having the best products or the latest technologyits about the people who bring those experiences to life. The secret lies in aligning three critical elements: , , and .

Culture 40

Culture Connections Interaction Study 40

Brandwatch CX

JANUARY 13, 2025

Explore the X algorithm's significance and its effects on your strategies. Gain essential insights to navigate its challenges. Read the full guide now.

Strategy 52

Strategy 52

Forrester's Customer Insights

JANUARY 13, 2025

Translating corporate strategy into actionable plans at the product, revenue, functional, and operational levels is no easy feat. Learn how teams can do this successfully.

Strategy 26

Strategy B2B Sales Marketing 26

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

ECXO

JANUARY 13, 2025

The Holiday Customer Experience: A “Home Alone” Analysis I know, I knowI’m a little late to the Christmas party, but I couldn’t resist! I love customer experience, and I love Christmas, so Im taking this opportunity to mix the two, even if we’re already well into the new year. Besides, who says holiday cheer has to end with December?

Analysis 156

Analysis Customer Experience Self Service Loyalty 156

Optimove

JANUARY 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: For marketers, ICE 2025 is more than just an industry eventits a chance to stay ahead of the curve. With new innovations like AI-orchestrated gamification, real-time engagement tools, and advanced CRM strategies, youll gain the insights needed to deliver unparalleled player experiences and drive business growth.

CRM 52

CRM Gamification Sports Innovation 52

Forrester's Customer Insights

JANUARY 13, 2025

NVIDIAs announcement of a foundation model platform to support development of robots and autonomous vehicles aligns well with one of our automation predictions for 2025: that one quarter of robotics projects will work to combine cognitive and physical automation.

Examples 26

Examples Customers 26