Doing CX Right
MARCH 4, 2024
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now. The post Cultivating Confident Customer Service Teams with AI Simulation appeared first on Doing CX Right.
InMoment XI
MARCH 4, 2024
It is hard to talk about survey methodology and practices without mentioning the Likert scale. While some may think the Likert scale is only used in academic research, it is a cornerstone of survey strategies across various industries such as travel & hospitality, automotive, and financial services. What is the Likert Scale? The Likert Scale, named after psychologist Rensis Likert, is a widely used tool in social science research and survey methodology for measuring attitudes, opinions, and
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TechSee
MARCH 4, 2024
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?
AWS Machine Learning
MARCH 4, 2024
Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
BirdEye
MARCH 4, 2024
Have you ever heard of the “Rule of Seven?” It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. Today’s marketers understand this well.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
BirdEye
MARCH 4, 2024
A positive review can substantially enhance your restaurant chain’s online presence and notably increase foot traffic. However, garnering such reviews is no small feat. Encouraging customers to leave feedback that highlights all the desirable aspects can be a daunting task. You can overcome this challenge by having a few well-crafted restaurant review examples handy.
ShepHyken
MARCH 4, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a company create a positive employee experience during challenging times? What strategies can a company use to give back to its local communities? How can businesses foster strong connections between their employees and the communities they serve?
Brandwatch CX
MARCH 4, 2024
How did consumers feel about the top 10 most-watched Netflix shows in 2023? Discover consumer sentiments and opinions in our latest research.
Adrian Swinscoe
MARCH 4, 2024
This is a guest post by Caroline Gleeson, CEO at Occupop. During the Great Resignation, which saw employees voluntarily leaving their jobs en masse, recent statistics […] The post IWD 2024: How Can Businesses Help Women Feel More Supported and Engaged at Work? first appeared on Adrian Swinscoe.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
The DiJulius Group
MARCH 4, 2024
The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.
BirdEye
MARCH 4, 2024
Your brand’s online success depends on the platforms you choose to engage with your audience. According to a survey conducted by Birdeye, a staggering 87% of consumers consider Facebook to range from “pretty important” to “mission-critical” in their decision-making processes. This social media statistic is not just a number; it highlights Facebook’s significant role in shaping consumer choices.
ShepHyken
MARCH 4, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!
BirdEye
MARCH 4, 2024
With a vast user base, Facebook stands out as a primary choice for connection and discovery for many. Highlighting its significance, a recent Birdeye survey revealed that 87% of respondents consider Facebook to be crucial or even mission-critical to their goals. This social media statistic is a testament to Facebook’s unrivaled position as the go-to platform for reaching and engaging with your target audience in meaningful ways.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Circular Edge
MARCH 4, 2024
Innophos, a leader in specialty ingredient solutions for food, health, nutrition, and industrial markets, leverages Oracle JDE E1 with the expertise of Circular Edge. Successful ERP implementation requires thorough planning, encompassing the definition of current and desired processes, realistic timelines, and adequate resource allocation. Additionally, an effective Change Management strategy is crucial for addressing concerns and fostering a positive mindset towards the new system.
Optimove
MARCH 4, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Dynamic customer segmentation improves the customer experience. It goes beyond the traditional static models, offering a dynamic understanding of customer behavior over time. It’s an advanced Customer-Led Marketing technique that allows marketers to adapt their approaches based on real-time insights to deliver compelling, relevant, and personalized marketing messages.
ECXO
MARCH 4, 2024
At the European Customer Experience Organization (ECXO) , we firmly believe that International Women’s Day on March 8th is significant and essential for acknowledging and celebrating the invaluable contributions of women across all spheres of life. ECXO celebrates the International Women’s Day on March 8th come and join us: [link] We are launching a yearly recognition program to honor outstanding women making significant contributions globally and are connected, in one way or another
ImprintCX Articles
MARCH 4, 2024
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? As someone who is passionate about the customer, it’s very easy to assume everyone in your organisation (or at least the leadership team) feel the same way. That is not always the case. Whilst we have experienced and understand the true value providing a consistent customer experience has on critical business metrics and ultimately gr
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
CX University
MARCH 4, 2024
Customer experience (CX) has taken center stage, reshaping the way businesses engage with their audience. The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. This shift has not only redefined the customer experience but has also empowered businesses to create more personalized and meaningful interactions with their customers.
Circular Edge
MARCH 4, 2024
Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” ~Henry Ford We are honored to have been recognized with the prestigious 2020/2021 JD Edwards Partner Excellence Award in the category of Customer Centricity for Supporting Customer’s Resilience , representing the outstanding work and commitment to excellence in helping our customers optimize
Gainsight
MARCH 4, 2024
As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Data is the objective pillar that drives every successful business.
Circular Edge
MARCH 4, 2024
Circular Edge Completes Acquisition of Innovus Partners, a Leading Provider of Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation and Support Services The acquisition significantly expands Circular Edge’s capabilities to provide business process improvement and Cloud transformation services with Oracle JD Edwards, Oracle NetSuite, and Oracle Fusion Cloud Enterprise Resource Planning (ERP) Somerset, NJ, December 8, 2022 – Circular Edge, a leading global business advisory a
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
SurveySensum
MARCH 4, 2024
Your company is going under a management shift. The leadership is implementing various changes, from adjusting team structures to redefining reporting lines. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. However, a sense of apprehension lingered amongst the team fearing potential repercussions or bias.
Circular Edge
MARCH 4, 2024
Circular Edge Joins NetSuite Solution Provider Program Leading global business advisory and consulting solutions provider launches NetSuite practice to meet the growing demand for cloud ERP Somerset, NJ (PRWeb) June 23, 2022 – Circular Edge, a leading global business advisory and ERP consulting services and solutions provider, today announced that it has joined the Oracle NetSuite Solution Provider Program.
Strativity
MARCH 4, 2024
Enhance personalized customer experiences by identifying data gaps, integrating siloed data and effectively managing it through ownership and a governance framework.
Circular Edge
MARCH 4, 2024
Circular Edge Makes It Easier for Customers to Benefit from Oracle JD Edwards EnterpriseOne 9.2 Upgrades, Cloud Migrations & Continuous Innovation Circular Edge, a Gold level and Cloud standard member of Oracle Partner Network (OPN), demonstrates its support of Oracle JD Edwards customers who are on or considering EnterpriseOne 9.2 through its new whitepaper and Smart Help services for upgrades, Cloud migrations, managed services, project and resource supplementation, skills enablement and m
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Strativity
MARCH 4, 2024
Enhance personalized customer experiences by identifying data gaps, integrating siloed data and effectively managing it through ownership and a governance framework.
Circular Edge
MARCH 4, 2024
Circular Edge is expanding its presence with new product & service innovations, entertaining experiences, and customer giveaways at the upcoming BLUEPRINT 4D conference Circular Edge, an award-winning Oracle JD Edwards, Oracle Customer Experience (CX) & Cloud Service Provider and member of Oracle PartnerNetwork, is returning to Las Vegas June 6 – 9 for the BLUEPRINT 4D conference, alongside their customers and the Quest Oracle Community to highlight the many ways Oracle JD Edwards custom
Kapta Customer Success
MARCH 4, 2024
Weathering a recession puts your business at risk. Learn how to recession-proof your business with strategic customer engagement.
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