Doing CX Right
MARCH 4, 2024
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now. The post Cultivating Confident Customer Service Teams with AI Simulation appeared first on Doing CX Right.
InMoment XI
MARCH 4, 2024
It is hard to talk about survey methodology and practices without mentioning the Likert scale. While some may think the Likert scale is only used in academic research, it is a cornerstone of survey strategies across various industries such as travel & hospitality, automotive, and financial services. What is the Likert Scale? The Likert Scale, named after psychologist Rensis Likert, is a widely used tool in social science research and survey methodology for measuring attitudes, opinions, and
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ECXO
MARCH 4, 2024
At the European Customer Experience Organization (ECXO) , we firmly believe that International Women’s Day on March 8th is significant and essential for acknowledging and celebrating the invaluable contributions of women across all spheres of life. ECXO celebrates the International Women’s Day on March 8th come and join us: [link] We are launching a yearly recognition program to honor outstanding women making significant contributions globally and are connected, in one way or another
TechSee
MARCH 4, 2024
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
AWS Machine Learning
MARCH 4, 2024
Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
BirdEye
MARCH 4, 2024
Have you ever heard of the “Rule of Seven?” It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. Today’s marketers understand this well.
AWS Machine Learning
MARCH 4, 2024
This post is co-written with Sherwin Chu from Alida. Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Alida’s customers receive tens of thousands of engaged responses for a single survey, therefore the Alida team opted to leverage machine learning (ML) to serve their customers at scale.
BirdEye
MARCH 4, 2024
A positive review can substantially enhance your restaurant chain’s online presence and notably increase foot traffic. However, garnering such reviews is no small feat. Encouraging customers to leave feedback that highlights all the desirable aspects can be a daunting task. You can overcome this challenge by having a few well-crafted restaurant review examples handy.
Brandwatch CX
MARCH 4, 2024
How did consumers feel about the top 10 most-watched Netflix shows in 2023? Discover consumer sentiments and opinions in our latest research.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
ShepHyken
MARCH 4, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a company create a positive employee experience during challenging times? What strategies can a company use to give back to its local communities? How can businesses foster strong connections between their employees and the communities they serve?
Brandwatch CX
MARCH 4, 2024
How did consumers feel about the top 10 most-watched Netflix shows in 2023? Discover consumer sentiments and opinions in our latest research.
BirdEye
MARCH 4, 2024
Your brand’s online success depends on the platforms you choose to engage with your audience. According to a survey conducted by Birdeye, a staggering 87% of consumers consider Facebook to range from “pretty important” to “mission-critical” in their decision-making processes. This social media statistic is not just a number; it highlights Facebook’s significant role in shaping consumer choices.
Adrian Swinscoe
MARCH 4, 2024
This is a guest post by Caroline Gleeson, CEO at Occupop. During the Great Resignation, which saw employees voluntarily leaving their jobs en masse, recent statistics […] The post IWD 2024: How Can Businesses Help Women Feel More Supported and Engaged at Work? first appeared on Adrian Swinscoe.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
BirdEye
MARCH 4, 2024
With a vast user base, Facebook stands out as a primary choice for connection and discovery for many. Highlighting its significance, a recent Birdeye survey revealed that 87% of respondents consider Facebook to be crucial or even mission-critical to their goals. This social media statistic is a testament to Facebook’s unrivaled position as the go-to platform for reaching and engaging with your target audience in meaningful ways.
The DiJulius Group
MARCH 4, 2024
The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.
ShepHyken
MARCH 4, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!
Circular Edge
MARCH 4, 2024
Innophos, a leader in specialty ingredient solutions for food, health, nutrition, and industrial markets, leverages Oracle JDE E1 with the expertise of Circular Edge. Successful ERP implementation requires thorough planning, encompassing the definition of current and desired processes, realistic timelines, and adequate resource allocation. Additionally, an effective Change Management strategy is crucial for addressing concerns and fostering a positive mindset towards the new system.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Optimove
MARCH 4, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Dynamic customer segmentation improves the customer experience. It goes beyond the traditional static models, offering a dynamic understanding of customer behavior over time. It’s an advanced Customer-Led Marketing technique that allows marketers to adapt their approaches based on real-time insights to deliver compelling, relevant, and personalized marketing messages.
ImprintCX Articles
MARCH 4, 2024
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? As someone who is passionate about the customer, it’s very easy to assume everyone in your organisation (or at least the leadership team) feel the same way. That is not always the case. Whilst we have experienced and understand the true value providing a consistent customer experience has on critical business metrics and ultimately gr
CX University
MARCH 4, 2024
Customer experience (CX) has taken center stage, reshaping the way businesses engage with their audience. The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. This shift has not only redefined the customer experience but has also empowered businesses to create more personalized and meaningful interactions with their customers.
Circular Edge
MARCH 4, 2024
Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” ~Henry Ford We are honored to have been recognized with the prestigious 2020/2021 JD Edwards Partner Excellence Award in the category of Customer Centricity for Supporting Customer’s Resilience , representing the outstanding work and commitment to excellence in helping our customers optimize
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Gainsight
MARCH 4, 2024
As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Data is the objective pillar that drives every successful business.
Circular Edge
MARCH 4, 2024
Circular Edge Completes Acquisition of Innovus Partners, a Leading Provider of Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation and Support Services The acquisition significantly expands Circular Edge’s capabilities to provide business process improvement and Cloud transformation services with Oracle JD Edwards, Oracle NetSuite, and Oracle Fusion Cloud Enterprise Resource Planning (ERP) Somerset, NJ, December 8, 2022 – Circular Edge, a leading global business advisory a
SurveySensum
MARCH 4, 2024
Your company is going under a management shift. The leadership is implementing various changes, from adjusting team structures to redefining reporting lines. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. However, a sense of apprehension lingered amongst the team fearing potential repercussions or bias.
Circular Edge
MARCH 4, 2024
Circular Edge Joins NetSuite Solution Provider Program Leading global business advisory and consulting solutions provider launches NetSuite practice to meet the growing demand for cloud ERP Somerset, NJ (PRWeb) June 23, 2022 – Circular Edge, a leading global business advisory and ERP consulting services and solutions provider, today announced that it has joined the Oracle NetSuite Solution Provider Program.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Strativity
MARCH 4, 2024
Enhance personalized customer experiences by identifying data gaps, integrating siloed data and effectively managing it through ownership and a governance framework.
Circular Edge
MARCH 4, 2024
Circular Edge Makes It Easier for Customers to Benefit from Oracle JD Edwards EnterpriseOne 9.2 Upgrades, Cloud Migrations & Continuous Innovation Circular Edge, a Gold level and Cloud standard member of Oracle Partner Network (OPN), demonstrates its support of Oracle JD Edwards customers who are on or considering EnterpriseOne 9.2 through its new whitepaper and Smart Help services for upgrades, Cloud migrations, managed services, project and resource supplementation, skills enablement and m
Strativity
MARCH 4, 2024
Enhance personalized customer experiences by identifying data gaps, integrating siloed data and effectively managing it through ownership and a governance framework.
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