Team Support

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd.

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Omni-Channel Social Media Training Feedback 108

ECXO

DECEMBER 20, 2023

The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy at On February 7th at 2 pm CET – 1 pm GMT – 8 am EST Subscribe here: [link] Featuring one of the world’s leading authorities on customer experience, transformation, and change.

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Airlines Culture Innovation Groups 197

Experience Investigators by 360Connext

DECEMBER 20, 2023

Let’s talk about goals! We’ve seen a lot of them this year. Big ones. Small ones. But mostly…pretty vague ones! Customer experience work is challenging when the goals are ill-defined and success is never really measured. That’s why we’re curious…how did your CX objectives go this year? What’s your biggest objective for next year? (We’re curious about other things, too, like how do YOU know you’re doing a good job?

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Survey Measurement Resources Customer Experience 143

ECXO

DECEMBER 20, 2023

28 1 Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book, The One to One Future , the end of mass marketing and a shift to personalisation. Marketers, and enterprise software vendors from dta and analytics to voice of customer, have spent the past 20 to 30 years trying to work out how to get it right – with mostly disappointing results.

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Customer Experience Effort Score B2B ROI 156

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

AWS Machine Learning

DECEMBER 20, 2023

Customers are faced with increasing security threats and vulnerabilities across infrastructure and application resources as their digital footprint has expanded and the business impact of those digital assets has grown. A common cybersecurity challenge has been two-fold: Consuming logs from digital resources that come in different formats and schemas and automating the analysis of threat findings based on those logs.

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Data Training e-support Policies 129

AWS Machine Learning

DECEMBER 20, 2023

Today we are excited to announce that the Llama Guard model is now available for customers using Amazon SageMaker JumpStart. Llama Guard provides input and output safeguards in large language model (LLM) deployment. It’s one of the components under Purple Llama, Meta’s initiative featuring open trust and safety tools and evaluations to help developers build responsibly with AI models.

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e-support Training Conference Examples 125

Brandwatch CX

DECEMBER 20, 2023

Running an event? Using Twitter to promote it? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. However, choose your hashtag wisely, as the wrong one could mean no one uses it or, worse, it gets lost in a stream of irrelevant tweets or is hijacked. Having a hashtag associated with your event is also a useful way to track conversation about the event – both during and after – and therefore judge whet

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Tips Marketing Engagement How To 96

Integrity Solutions

DECEMBER 20, 2023

So often, we listen to respond. We’re waiting for the other person to finish talking so we can tell them what we know. Effective sales conversations, however, are rooted in a mindset of listening to understand. Let’s explore why that distinction is so fundamental in sales, and what you can learn about active listening in sales from the best sales coaches.

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Sales Consulting e-support Leadership 83

Brandwatch CX

DECEMBER 20, 2023

Running an event? Using Twitter to promote it? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. However, choose your hashtag wisely, as the wrong one could mean no one uses it or, worse, it gets lost in a stream of irrelevant tweets or is hijacked. Having a hashtag associated with your event is also a useful way to track conversation about the event – both during and after – and therefore judge whet

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Tips Marketing Engagement How To 90

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

SAP Customer Experience

DECEMBER 20, 2023

Innovations in spatial computing are transforming the enterprise landscape and redefining the future of work. To gain insights into these developments, tune into the upcoming episode of Labs Talk, SAP Customer Experience’s biweekly live stream. The episode titled “Spatial Computing Part 1/3” is scheduled for January 17, 2024, at 15:00.

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Innovation Customers Customer Experience 73

Win the Customer

DECEMBER 20, 2023

In the realm of contact centers, the pursuit of enhancing customer service while streamlining operations remains a top priority. As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. AI chatbots and self-service customer service portals both offer unique advantages and challenges, prompting contact center leaders to navigate a landscape of choices.

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Self Service Contact Center Chatbots Wait Times 69

SAP Customer Experience

DECEMBER 20, 2023

Hello Everyone, We’ve listened to your feedback and have now made your learning journey easier with SAP Sales Cloud Version 2. Our brand new video tutorials are ready and waiting for you, available for free! Dive Into the Dashboard: Want to know more about the configurable dashboard? Worry no more!

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Video Sales Feedback Brands 71

The DiJulius Group

DECEMBER 20, 2023

Prepare for an enlightening conversation on how artificial intelligence (AI) is revolutionizing customer service and creating a significant competitive advantage! On today’s episode of The Customer Service Revolution, John’s guest, Aurélien Coq, an astute product manager at Eskers, will share how AI automation liberates customer service professionals from monotonous tasks and empowers them with new.

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Customer Service Competitive Advantage Groups Customers 64

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

SAP Customer Experience

DECEMBER 20, 2023

Looking for all episodes of the SAP Labs Talk live stream? You’ve come to the right place. Below you find all episodes of 2024! All episodes of 2023 and before are also available.

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Customer Experience Customers 65

Zonka Feedback

DECEMBER 20, 2023

In the competitive realm of the insurance industry, understanding the nuanced needs of policyholders is paramount. Catering to the diverse financial security requirements and risk appetites of potential customers shapes the core of insurance selling.

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Insurance Tips Survey Financial 59

Blueshift

DECEMBER 20, 2023

In case you missed it, we recently made an exciting announcement, introducing a free tier of Blueshift! This new offering allows marketers to sign up completely free (no credit card required) and immediately begin ingesting and activating customer data in just 15 minutes. This is the industry’s first comprehensive self-serve CDP that can not only unify profiles but also deliver 1:1 engagement.

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Engagement Data Marketing Customers 59

CSM Magazine

DECEMBER 20, 2023

Your financial decisions can be your business’s lifeblood, circulating resources when and where needed and sustaining your operations. Just as a healthy heart is vital for life, sound financial decisions are fundamental for your business’s sustained well-being and success. That is why it’s best to look into some of the most important financial decisions that may seriously impact your business.

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Financial Transportation Resources Trends 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SurveySparrow

DECEMBER 20, 2023

Do you wonder who your true brand advocates are? The answer lies in the nuanced realm of promoters, passives, and detractors. It is a given that buying experiences are based on how customers feel they are being treated. This is why the Net Promoter Score is a vital metric! So… What is the Net Promoter Score? Net Promoter Score, or NPS, is a pivotal metric that measures customer loyalty and satisfaction.

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Net Promoter Score NPS Feedback Loyalty 52

Think Customers

DECEMBER 20, 2023

This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. 1to1 Media and TTEC employees from around the world have come together to create our World Peace Quilt — a symbol of our collective commitment to fostering harmony in our interconnected world. Created by employee prompts and generated by AI, the quilt beautifully represents our shared values and aspirations for 2024 and beyond.

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CSM Magazine

DECEMBER 20, 2023

The exciting adventure of online casino gaming in the Czech Republic presents a multitude of possibilities, with one particularly alluring aspect being the field of casino bonus for deposit. These bonuses offer additional funds to try a diverse array of games and heighten the potential for winning. Within this detailed guide, we will explore successful approaches to selecting optimal deposit bonuses.

How To 52

How To Tips Meeting Strategy 52

SurveySensum

DECEMBER 20, 2023

Did you know that 52% of customers are ready to pay more if they receive exceptional customer service? Customer service is the backbone of any successful business. It’s what keeps customers happy and loyal. But here’s the challenge: How do you consistently provide excellent customer service? By collecting customer feedback ! How exactly?

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Metrics Self Service Net Promoter Score Customer Service 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Forrester's Customer Insights

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

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Sales Technology Marketing 61

Help Scout

DECEMBER 20, 2023

Advice from Help Scout leaders on planning better, more effective remote meetings that move the business forward.

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Meeting 45

Forrester's Customer Insights

DECEMBER 20, 2023

Facing regulatory scrutiny, Adobe and Figma backed out of the $20 billion acquisition announced last year. It's too bad because although regulators saw them as competitors, they’re complementary.

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User Experience Customer Experience Design System Management 34

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships.

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Customer Success Trends Innovation Metrics 10

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Forrester's Customer Insights

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

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Trends Report 34

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships.

Customer Success 10

Customer Success Trends Innovation Metrics 10

Forrester's Customer Insights

DECEMBER 20, 2023

A recent trip to see Charles Dickens' A Christmas Carol leads to considering the past, present, and future of revenue operations…

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B2B Marketing 34