InMoment XI
MAY 30, 2024
In a business landscape that has become digital-first, where consumers’ expectations can change overnight, it has never been more important to the success of your business to be able to understand and leverage data. One of this environment’s most challenging yet rewarding aspects is making sense of unstructured text data such as online reviews or customer emails.
Lumoa
MAY 30, 2024
Lumoa Product News for April 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Topics can now be created with GPT Lumoa has had an AI that can create Topics based on what your customers are talking about for some time.
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IntouchInsight
MAY 30, 2024
Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional customer experiences across their diverse brands and locations?
TechSee
MAY 30, 2024
In the dynamic realm of customer service, where time is of the essence and flawless interactions are a must, we are thrilled to introduce a major update and game-changing innovation: TechSee’s enhanced automated AI modeling. This cutting-edge feature is a significant stride in accuracy and speed, equipping businesses with the ability to provide unmatched service and support experiences to their customers.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
AWS Machine Learning
MAY 30, 2024
Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Generative artificial intelligence (AI) has unlocked fresh opportunities for these use cases. In this post, we introduce the Media Analysis and Policy Evaluation solution, which uses AWS AI and generative AI services to provide a framework to streamline video extraction and eval
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MAY 30, 2024
This is a guest post co-written with CBRE. CBRE is the world’s largest commercial real estate services and investment firm, with 130,000 professionals serving clients in more than 100 countries. Services range from financing and investment to property management. CBRE is unlocking the potential of artificial intelligence (AI) to realize value across the entire commercial real estate lifecycle—from guiding investment decisions to managing buildings.
ChurnZero
MAY 30, 2024
Customer education is essential for the success of your product. If your customers don’t understand your product, they will not use it. However, not all companies have roles dedicated to customer education, and when customer education does become a priority, it can feel overwhelming to build a customer education program from scratch. It doesn’t have to be.
AWS Machine Learning
MAY 30, 2024
This post is co-written with Murthy Palla and Madesh Subbanna from Vitech. Vitech is a global provider of cloud-centered benefit and investment administration software. Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedure
Beyond Philosophy
MAY 30, 2024
A Master Class Part 3: Unlocking The Psychology of Customer Experience Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Welcome to the third episode of our Master Class series on the Psychology of Customer Experience. This series is designed to explore the foundational concepts of the behavioral sciences.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Adrian Swinscoe
MAY 30, 2024
This is a guest post by Jeremy Yancey, the Head of Content at Tability. Meeting customer expectations alone is no longer enough for businesses to succeed. […] The post How to exceed customer expectations using OKRs first appeared on Adrian Swinscoe.
BirdEye
MAY 30, 2024
Heads up, businesses! Chatting with customers on Google Business Profile is coming to an end. The search engine giant has announced that it will be discontinuing the chat and call history features in its Google Business Profile starting July 31, 2024. The update will affect how customers can interact with your business through the platform. Here’s what Google said in its email to businesses: “We are reaching out to share that we will be winding down Google's chat and call history features in Go
Interactions
MAY 30, 2024
Interactions and Kyndryl have a lot in common; we’re both technology leaders in our respective fields, work with the world’s most recognizable brands and are obsessed with the success of our customers. Naturally, a partnership makes sense. Today, that idea becomes a reality. Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk , a dynamic IT support service that blends Artificial In
Clarivate
MAY 30, 2024
In the ever-evolving landscape of intellectual property (IP) litigation, Non-Practicing Entities (NPEs) continue to play an active role and remain on the radar of the world’s largest patent holders. Through new research, Clarivate sheds light on the latest NPE litigation data, unveiling novel trends and insights. The 2018 NPE report: A prelude In 2018, Clarivate published a groundbreaking NPE Report that uncovered a dual trend: NPE litigation was not only extensive in the U.S. but also gaining t
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Enthusiast
MAY 30, 2024
I routinely ask groups of managers, by a show of hands, how many would consider themselves to be a purpose-driven leader at work. I see a lot of hands. Next, I ask how many would consider themselves to a values-driven leader at work.
CSM Magazine
MAY 30, 2024
Selecting a trustworthy online casino in Spain is paramount for ensuring a secure and enjoyable gaming experience. The risks associated with gambling on unreliable sites are significant, including potential financial loss and data breaches. This guide provides essential tips for choosing a legal and safe online casino in Spain, highlighting the importance of licensing, regulation, and user reviews.
Think Customers
MAY 30, 2024
Read the latest issue of the Customer Strategist Journal. As a writer, one of my biggest challenges is facing a blank page (or screen) before I start writing. How should I start? What should I say? That blank canvas anxiety was all but eliminated with the introduction of ChatGPT and other generative AI tools. I can ask them to summarize a theme or start an article about XYZ.
CSM Magazine
MAY 30, 2024
In the fast-paced world of e-commerce, customer satisfaction is paramount. At MakerTable, we understand that providing a seamless and efficient order process is crucial for keeping our customers happy and loyal. Over the past year, we embarked on a mission to simplify our order process. The results have been remarkable, leading to significant improvements in customer satisfaction and operational efficiency.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
SurveySensum
MAY 30, 2024
Want to measure customer satisfaction, gauge brand awareness, or track changes over time? Quantitative survey questions are for you! This blog dives deep into everything you need to know about crafting effective quantitative survey questions to gather reliable, statistically sound data. We’ll cover why quantitative questions are so important, the different types you can use, and share practical examples to get you started.
CSM Magazine
MAY 30, 2024
Retail is changing at breakneck speed. Over the past few years, technological advancements have driven seismic shifts in how businesses operate and connect with customers. The global artificial intelligence (AI) in retail market size was valued at USD 7.14 billion in 2023 and is projected to grow from USD 9.36 billion in 2024 to USD 85.07 billion by 2032, reflecting the industry’s rapid embrace of digital transformation.
Genroe
MAY 30, 2024
Best practices for building a high-performing customer experience (CX) team: Insights from top CX leaders. The post Best Practice Customer Experience Team Design appeared first on Genroe | Customer Experience | Net Promoter Score.
2020 Research
MAY 30, 2024
Join us for a webinar to get to know Gen C – how the pandemic has shaped them and what sets them apart from previous generations.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
MAY 30, 2024
Large organizations easily spend millions of dollars on their enterprise software. Naturally, customers are concerned with ensuring that they are getting the best deal possible, but they should also remain realistic in the deals they can expect. Forrester can help clients walk this fine line in their contract negotiations.
Lumoa
MAY 30, 2024
Lumoa Product News for May 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Export Impact page to PDF We now offer the ability for you to export the entire Impact page into a PDF format. This is one step in a wider initiative to make it easier to generate reports with Lumoa, and to share that information with the rest of your colleagues
Forrester's Customer Insights
MAY 30, 2024
What’s just hype and what are actual use cases to start implementing? Discover how to get started on your generative AI in ERP journey today.
Forrester's Customer Insights
MAY 30, 2024
Forrester’s forecast of the total addressable market for the web content management software (WCMS) market reveals it will grow at a 13.5% CAGR through 2028, faster than the broader software market.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Forrester's Customer Insights
MAY 30, 2024
As Artificial Intelligence (AI) continues its ascent, captivating the global imagination and reshaping industries, the financial sector stands on the brink of transformative change. A 2023 Forrester survey indicates that 63% of business and tech leaders plan to increase their investments in emerging technologies in the coming year.
Forrester's Customer Insights
MAY 30, 2024
They say hindsight is 20/20 and certainly that holds true for regulations and safeguards in the US healthcare system. For rules to change, the risk must have been realized and pain must be felt acutely.
Forrester's Customer Insights
MAY 30, 2024
VMware price increases have many tech leaders exploring how to migrate away from the VMware stack, while many competitors are amping up their services. Get some quick next steps on license optimization in this post.
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