Help Scout

MAY 22, 2024

Customer-obsessed businesses grow faster and retain more customers. Check out this article for actionable steps to build a more customer-centric organization.

Customer Centricity 53

Customer Centricity Strategy Customers 53

AWS Machine Learning

MAY 22, 2024

In the world of online retail, creating high-quality product descriptions for millions of products is a crucial, but time-consuming task. Using machine learning (ML) and natural language processing (NLP) to automate product description generation has the potential to save manual effort and transform the way ecommerce platforms operate. One of the main advantages of high-quality product descriptions is the improvement in searchability.

Fashion 134

Fashion Ecommerce Training How To 134

MiaRec

MAY 22, 2024

Are you looking to automate your quality management by automatically scoring all of your calls and streamlining your QA processes? Then you probably came across both Level.ai and MiaRec and wondered how both solutions compare. Here at MiaRec, we have helped hundreds of organizations worldwide improve contact center efficiency and customer experiences.

Contact Center 79

Contact Center Management Marketing Customer Experience 79

Forrester's Customer Insights

MAY 22, 2024

Yesterday the AI startup Anthropic published a paper detailing the successful interpretation of the inner workings of a large language model (LLM). LLMs are notoriously opaque – their size, complexity, and numeric representation of human language have hitherto defied explanation – so it’s impossible to understand why inputs lead to outputs.

Customers 62

Customers 62

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

MiaRec

MAY 22, 2024

Are you looking to automate your quality management by automatically scoring all of your calls and streamlining your QA processes? Then you probably came across both Level.ai and MiaRec and wondered how both solutions compare. Here at MiaRec, we have helped hundreds of organizations worldwide improve contact center efficiency and customer experiences.

Contact Center 74

Contact Center Management Customer Experience Customers 74

West Monroe

MAY 22, 2024

Companies face an ever-growing challenge to deliver high-quality products at an unprecedented rate to meet customer demand. This often leaves product teams with a tough choice: Do we sacrifice quality or efficiency? That decision often impacts customer satisfaction and a company’s overall bottom line. This choice, however, is a false dichotomy.

Data 52

Data User Experience Roadmap Feedback 52

ChurnZero

MAY 22, 2024

I find that saying the term “digital customer success” in our industry almost always garners one of two responses from CS professionals. And that response is immediately visible in their eyes; either their eyes roll ( yikes! ) or their eyes light up. No surprise, the eyes lighting up is the response I’m hoping for – mostly because that’s how talking about it makes me feel.

Customer Success 52

Customer Success Strategy Roadmap How To 52

Amplifai Coaching Category

MAY 22, 2024

Overwhelmed by call center analytics? Discover practical solutions to common challenges. Learn how to effectively analyze data, leverage AI, and implement targeted strategies to improve agent performance, customer satisfaction, and operational efficiency.

Call Center 52

Call Center Analytics How To Customer Satisfaction 52

Gainsight

MAY 22, 2024

Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days, customer success leaders and practitioners get together to educate, swap strategies, and collaborate. It’s one of the reasons our community is so strong—we dedicate time to helping each other succeed. It’s impossible to share everything that we learned at Pulse 2024, but we picked our top 8.

Self Service 52

Self Service Chief Customer Officer Customer Success Tools 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

CSM Magazine

MAY 22, 2024

Are you tired of the same old SEO tactics that seem to get you nowhere in the vast digital landscape? It’s time to move beyond keywords and tap into the strategic power of professional SEO. In the ever-evolving world of online content, staying ahead of the game requires a fresh approach. Let’s explore how a seo expert can elevate your digital presence and drive tangible results. 1.

User Experience 52

User Experience Analytics Analysis Strategy 52

SurveySparrow

MAY 22, 2024

Have you ever opened a lengthy online form that made you groan and click away? We’ve all been there. But, what if you could collect the information you need without overwhelming your audience? Time to check out the multi-step form. What are multi-step forms? Unlike conventional forms, a multi-step form (or multi-page form) breaks down data collection into smaller, more digestible chunks.

Examples 52

Examples User Experience Survey eBook 52

CSM Magazine

MAY 22, 2024

Search Engine Optimization (SEO) has become an essential aspect of digital marketing in recent years. It helps businesses to rank higher in search engine results pages (SERPs), which in turn increases their visibility and drives more traffic to their website. As we move into 2024, it is important to stay up to date with the latest SEO trends that an seo company will employ to ensure that your website is optimized for success.

Trends 52

Trends User Experience Strategy Metrics 52

The DiJulius Group

MAY 22, 2024

Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five. Read Full Article The post 157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience appeared first on The DiJulius Group.

Trends 52

Trends Customer Experience How To Consulting 52

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

CSM Magazine

MAY 22, 2024

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry. The Companion aims to boost contact centre wellbeing and performance through AI, analytics and human insight. The AppFoundry listing makes it easier for organisations to access Sabio’s transformative approach to monitoring the wellbeing of agents in the contact centre.

Consulting 52

Consulting Groups Culture Analytics 52

Forrester's Customer Insights

MAY 22, 2024

Ask a room full of CISOs about cyber risk ratings (CRR) platforms and you’ll find no shortage of opinion — hot or cold, but never indifferent. Like a judges panel in a Top Chef culinary competition, customers critique missing or poorly planned components of the “dish.

Customers 39

Customers Trends Management 39

CSM Magazine

MAY 22, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.” The report sheds light on the latest developments in Contact Center Workforce Optimization (WFO), Workforce Engagement Management (WEM) and how Zenarate AI Coach is uniquely designed to support these vital strategic initiatives.

Contact Center 52

Contact Center Report Gamification Healthcare 52

Forrester's Customer Insights

MAY 22, 2024

Paris will be the center of innovation and technology this week. The 2024 edition of VivaTech in Paris is set to be a great success with more than 150,000 in-person visitors. It has become the largest technology and innovation event in Europe with CEOs, C-leaders, VCs, and startups attending from all over the world.

Meeting 39

Meeting Innovation Technology B2C 39

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

CSM Magazine

MAY 22, 2024

In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools. Salesforce CPQ (Configure Price Quote) is a tool that can significantly boost sales productivity and profitability by automating pricing, configuration, and quoting processes.

Sales 52

Sales Tools CRM Report 52

Uplight

MAY 22, 2024

The global energy landscape has changed rapidly over the past decade—and Gretchen Bakke has been deeply immersed in the transition. As an author, anthropologist, and researcher, Gretchen has studied how energy infrastructure is rapidly evolving in the United States, Canada, and Europe—and the meaningful role the grid plays in our personal lives and national policies.

Policies 59

Policies Study Leadership 59

Forrester's Customer Insights

MAY 22, 2024

Le Data Act est un règlement, ce qui signifie qu'il a désormais force de loi dans tous les pays de l'UE et que des amendements spécifiques à chaque pays ne sont pas autorisés.

Data 36

Data 36