SurveySensum

SEPTEMBER 11, 2024

The future of customer experience is no longer being driven just by who is making a better product but also by who will create a better and more memorable experience. The future now stands on four pillars – data, AI, personalization, and convenience. This creates even more pressure on organizations to retain customers in an era where their preferences and expectations are changing quickly every day and as customer expectations change, so should CX strategies to accommodate these changes.

Analytics 52

Analytics Customer Experience Social Media Omni-Channel 52

BirdEye

SEPTEMBER 11, 2024

In light of the Federal Trade Commission’s (FTC) recent ruling against fake reviews and deceptive testimonials, it’s essential for businesses to understand the implications and how they can ensure compliance. At Birdeye, we are fully committed to supporting our clients in navigating these new regulations while continuing to enhance their online reputations with integrity.

Social Media 110

Social Media Guidelines Feedback Tools 110

AWS Machine Learning

SEPTEMBER 11, 2024

Machine learning operations (MLOps) are a set of practices that automate and simplify machine learning (ML) workflows and deployments. What is MLOps provides a detailed description of this concept. As ML workloads become increasingly complex and consume more energy and resources, a growing number of companies are looking for ways to manage both the costs and the carbon footprint associated with these workloads.

Resources 89

Resources Training Metrics Data 89

BirdEye

SEPTEMBER 11, 2024

When people ask if Birdeye is HIPAA (Health Insurance Portability and Accountability Act) compliant, I wish I could give a simple “yes” or “no” answer. But the truth is, HIPAA compliance is never that straightforward. My response always begins with a confident “yes,” but quickly evolves into a more nuanced explanation. Why? Because HIPAA compliance isn’t just about checking a box or following a basic HIPAA compliance checklist; it requires a comprehensive program and a collective effort fr

Healthcare 59

Healthcare Policies Hospitality Training 59

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

AWS Machine Learning

SEPTEMBER 11, 2024

Time series data is a distinct category that incorporates time as a fundamental element in its structure. In a time series, data points are collected sequentially, often at regular intervals, and they typically exhibit certain patterns, such as trends, seasonal variations, or cyclical behaviors. Common examples of time series data include sales revenue, system performance data (such as CPU utilization and memory usage), credit card transactions, sensor readings, and user activity analytics.

Data 87

Data Management Metrics Measurement 87

CSM Magazine

SEPTEMBER 11, 2024

If women dominate one field, it’s arguably customer service. In the US alone, only 27.4% of customer service representatives are men—the other 72.6% are women. Why exactly is that? Front Logix Solutions explains that women are more likely to have the soft skills needed to engage customers and address their queries in a compassionate and empathetic manner.

Customer Service 52

Customer Service Customer Service Representative How To Industry 52

Clarivate

SEPTEMBER 11, 2024

September is World Alzheimer’s Month , a global campaign led by Alzheimer’s Disease International with the support of pharmaceutical companies involved in Alzheimer’s research. The campaign aims to raise awareness of the disease, which afflicts an estimated 416 million people worldwide, and challenge the stigma that persists around all types of dementia.

Healthcare 52

Healthcare e-support Comparison Analysis 52

CSM Magazine

SEPTEMBER 11, 2024

Specialised Fire & Security is using BigChange job management software to improve customer service with engineers live-linked to back-office systems using a mobile app. Using the system, Specialised has already automated around 80 percent of its routine job management workflows allowing back-office staff and field engineers to focus on the customer experience.

Customer Service 52

Customer Service CRM Customer Relationship Management Hospitality 52

Forrester's Customer Insights

SEPTEMBER 11, 2024

Public cloud may be the major underpinning of enterprise infrastructure strategies, but it comes with risks. Learn the top three cloud trends that CISOs and security leaders need to be aware of in this preview of our upcoming Security & Risk Summit on December 9–11.

Trends 49

Trends Strategy Management 49

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

CSM Magazine

SEPTEMBER 11, 2024

Achieving consistency in the kitchen is a skill every home cook aspires to master. From novice chefs to seasoned professionals, everyone benefits from proven techniques that lead to reliable, delicious results. Whether you’re experimenting with new recipes or perfecting classic dishes, there are key strategies you can adopt to ensure every meal turns out exactly how you want it.

Tools 52

Tools Tips Trends Innovation 52

Forrester's Customer Insights

SEPTEMBER 11, 2024

In recognition of National Insider Threat Awareness Month, we’ve gathered up some helpful focus areas and next steps to reduce your exposure to insider risk. Learn more at our upcoming Security & Risk Summit in Baltimore on December 9–11.

Management 32

Management Data Trends 32

Upwave

SEPTEMBER 11, 2024

Upwave is proud to announce the launch of our partnership with The Trade Desk , bringing advertisers brand campaign highlights, actionable recommendations to optimize campaigns in-flight, and on-demand, AI-generated reporting at the click of a button. This launch signifies our commitment to providing the tools to measure and enhance Brand Outcomes, and transform the brand measurement space.

Measurement 26

Measurement Advertising Brands Report 26

Forrester's Customer Insights

SEPTEMBER 11, 2024

Having conversations with clients and learning from their experiences often yields new perspectives on familiar topics. We know that research must have a clear objective, be actionable, and be aligned with business goals, but is there more to consider? What does “good” research look like?

Customers 32

Customers User Experience Customer Experience 32

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

How To

AWS Machine Learning

SEPTEMBER 11, 2024

In June, I started a series of posts that highlight the key factors that are driving customers to choose Amazon Bedrock. The first covered building generative AI apps securely with Amazon Bedrock , while the second explored building custom generative AI applications with Amazon Bedrock. Now I’d like to take a closer look at Amazon Bedrock Agents , which empowers our customers to build intelligent and context-aware generative AI applications, streamlining complex workflows and delivering natural,

Transportation 86

Transportation Travel Hotels Resources 86

Forrester's Customer Insights

SEPTEMBER 11, 2024

As a former hockey mom, I assure you there is nothing quite as pungent as a travel team hockey bag. Adolescent sweat, steamy equipment, and skates with remnants of ice all shoved into a giant bag with no ventilation is a breeding ground for fungus and bacteria.

Travel 32

Travel Management Customers 32

AWS Machine Learning

SEPTEMBER 11, 2024

Data contains information, and information can be used to predict future behaviors, from the buying habits of customers to securities returns. Businesses are seeking a competitive advantage by being able to use the data they hold, apply it to their unique understanding of their business domain, and then generate actionable insights from it. The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics.

Financial 82

Financial Training Data Software 82

Forrester's Customer Insights

SEPTEMBER 11, 2024

To launch and sustain successful sales initiatives, revenue enablement teams should embrace all three phases of the Change Management Model as a guide for managing initiatives: set the stage, put the plan in motion, and make the “new” seem like business as usual.

Management 30

Management Sales 30

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

Management

eglobalis

SEPTEMBER 11, 2024

To start my article, I’d like to hear your thoughts: Do you believe that a strong connection between employee experience, empowerment, and innovation is crucial for generating truly innovative outcomes, or is there something more extraordinary required? Introduction: The Vital Role of Employees in Driving Innovation In today’s business landscape, innovation is no longer a luxury—it’s a necessity.

Innovation 337

Innovation e-support Culture Customer Centricity 337

Forrester's Customer Insights

SEPTEMBER 11, 2024

To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.

Banking 33

Banking User Experience Financial Technology 33

AWS Machine Learning

SEPTEMBER 11, 2024

Technology operations (TechOps) refers to the set of processes and activities involved in managing and maintaining an organization’s IT infrastructure and services. There are several terminologies used with reference to managing information technology operations, including ITOps, SRE, AIOps, DevOps, and SysOps. For the context of this post, we refer to these terminologies as TechOps.

Technology 71

Technology Knowledge Base Chatbots Contact Center 71

AWS Machine Learning

SEPTEMBER 11, 2024

We are thrilled to introduce Amazon Elastic Kubernetes Service (Amazon EKS) support in Amazon SageMaker HyperPod , a purpose-built infrastructure engineered with resilience at its core. This capability allows for the seamless addition of SageMaker HyperPod managed compute to EKS clusters, using automated node and job resiliency features for foundation model (FM) development.

Training 73

Training Resources Metrics User Experience 73

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience