CSM Magazine
JULY 8, 2024
It may well be the case that you’ve been working for yourself, either as a freelance professional or else you’ve always had a lone-working job, but whether this is true or not, anyone can begin to feel a bit disconnected and out of sorts when regularly working away. So, in an effort to bring some peace of mind and balance back into your working mind, here’s how to stay sane when working away from home.
ECXO
JULY 8, 2024
Discovering the Hidden Gems: How to Prime Your Brain for Exceptional Customer Experiences There’s one thing that holds the key to success: Customer Experience (CX). It’s no secret that customers wield immense power and influence, and can make or break a business in seconds. That’s why innovative companies are always on the lookout for new ways to enhance CX and stay ahead of the curve.
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ShepHyken
JULY 8, 2024
I couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story. My wife and I were at a restaurant. The server seemed pleasant and professional, but as our food was delivered, we saw a different side of her. There was a mistake in the order. The side dishes we received were not the ones we chose.
ECXO
JULY 8, 2024
Enhancing Tech Adoption through Exceptional Design Introduction Originally posted at: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience. This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market pre
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retently
JULY 8, 2024
Over the last decade, Net Promoter Score® has gradually become the new standard for measuring customer loyalty and satisfaction, not just for startups but for businesses around the world. Popularly labeled as the “ultimate question”, the NPS® survey has made the long customer satisfaction surveys obsolete (for good!), introducing a new, simple and convenient way for businesses to measure customer happiness.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JULY 8, 2024
Eviden is a next-gen technology leader in data-driven, trusted, and sustainable digital transformation. With a strong portfolio of patented technologies and worldwide leading positions in advanced computing, security, AI, cloud, and digital platforms, Eviden provides deep expertise for a multitude of industries in more than 47 countries. Eviden is an AWS Premier partner , bringing together 47,000 world-class talents and expanding the possibilities of data and technology across the digital contin
Retently
JULY 8, 2024
Let’s talk about something every business should care about: how happy your customers are. You’ve probably heard the saying, “Happy customers are the best marketing.” Well, Net Promoter Score (NPS) helps you get a handle on how your customers feel about your business. It’s a simple yet powerful tool that helps you measure customer loyalty and satisfaction.
AWS Machine Learning
JULY 8, 2024
Stable Diffusion XL by Stability AI is a high-quality text-to-image deep learning model that allows you to generate professional-looking images in various styles. Managed versions of Stable Diffusion XL are already available to you on Amazon SageMaker JumpStart (see Use Stable Diffusion XL with Amazon SageMaker JumpStart in Amazon SageMaker Studio ) and Amazon Bedrock (see Stable Diffusion XL in Amazon Bedrock ), allowing you to produce creative content in minutes.
Optimove
JULY 8, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. This innovative approach leverages advanced analytics and AI to understand player behaviors and preferences, ensuring that every interaction is contextually relevant and engaging.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
AWS Machine Learning
JULY 8, 2024
This blog post is co-written with Qaish Kanchwala from The Weather Company. As industries begin adopting processes dependent on machine learning (ML) technologies, it is critical to establish machine learning operations (MLOps) that scale to support growth and utilization of this technology. MLOps practitioners have many options to establish an MLOps platform; one among them is cloud-based integrated platforms that scale with data science teams.
Forrester's Customer Insights
JULY 8, 2024
Over the past four years, marketers have navigated unprecedented change in the B2B event sector as first the pandemic and then inflation impacted their plans. To help leaders better understand this dynamic landscape, Forrester’s Q1 2024 State Of B2B Events Survey gathered responses from over 200 event decision-makers to identify and analyze the key trends.
Optimove
JULY 8, 2024
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. This innovative approach leverages advanced analytics and AI to understand player behaviors and preferences, ensuring that every interaction is contextually relevant and engaging.
Gainsight
JULY 8, 2024
From tech news to dinner table chats, artificial intelligence is everywhere. And it’s no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight champion a Human-First AI approach. We’re creating AI systems that work with you, enhancing your work and making it more enjoyable. That’s because our overall mission as a company is to be living proof that you can win in business while being Human-First.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Advantage Communications
JULY 8, 2024
Unlock hidden talent! BPOs: Hire beyond resumes for excellent customer service with non-traditional profiles & on-demand models.
Zonka Feedback
JULY 8, 2024
Customer Experience is the holistic experience of a customer with a company, its brand, products, and services. Read all about what CX is & why it is important?
Strativity
JULY 8, 2024
The post CMS Demystified: Understanding Components, Types and Selection Criteria appeared first on Material.
CSM Magazine
JULY 8, 2024
There is no point in having an all-singing and all-dancing company website if you fail to garner enough interest and enough traffic to justify the cost of your online promotional efforts. The more people that visit your website, the higher and faster your brand awareness levels soar and crucially, the more chance you have of longevity in the future and a profitable annual income.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
ClearAction
JULY 8, 2024
CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. All customer experience metrics used today are lagging indicators of growth. You’re measuring what already happened with customers. Therefore, it’s lagging. Leading indicators are what you are doing that causes the lagging indicator.
CSM Magazine
JULY 8, 2024
In the fast-paced world of business, efficiency is key to staying competitive and profitable. Implementing the right software can streamline operations, reduce errors, and save valuable time and resources. Here, we explore six types of software that can significantly improve your business’s efficiency. Project Management Software Project management software is essential for businesses looking to improve organization and communication within teams.
Help Scout
JULY 8, 2024
Ever wonder how different support teams manage their queues and structure their inboxes? Learn about Help Scout's approach in this edition of the Support Team Mailbag.
CSM Magazine
JULY 8, 2024
Are you curious about the aviator game and wondering what all the buzz is about? Well, you’re in the right place! This unique game has been gaining popularity, and for good reasons. It’s exciting, easy to understand, and offers a fresh experience for those looking to try something new. Whether you’re a seasoned gamer or a complete newbie, this article will give you a solid understanding of what the aviator game is all about, how to get started, common mistakes to avoid, and some handy tips
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
JULY 8, 2024
I’m planning a family ski trip to Hokkaido, Japan. It’s going to be great, but it’s also going to involve quite a bit of planning. Two decades ago I would have gone to the library and taken out a travel guide.
CSM Magazine
JULY 8, 2024
Validating identification documents is an everyday part of the financial services industry. It comes into play when performing different financial services like opening bank accounts and approving loans. It’s crucial for ensuring encrypted transactions and preventing fraudulent behaviors. This article will explore the advantages of incorporating ID document verification solutions within the financial services sector.
Forrester's Customer Insights
JULY 8, 2024
Generative AI is the most hyped technology for 2024, seemingly poised to change how we interact with technology and apparently upset every industry. However, while it is seemingly talked about everywhere, according to Forrester February 2024 Consumer Pulse Survey only 39% of US online adults have actually used generative AI.
2020 Research
JULY 8, 2024
Key Takeaways Third-party voters in Georgia who supported Joe Biden and Donald Trump in the past no longer have confidence in these candidates. These third-party voters voiced support for Robert F. Kennedy Jr. and Cornel West, despite the fact that both candidates are unlikely to win the election. RFK Jr. supporters were disappointed that the candidate was not allowed to take part in the first presidential debate of 2024.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Forrester's Customer Insights
JULY 8, 2024
I’m thrilled to announce the publication of The Forrester Wave™: Accounts Payable Invoice Automation (APIA), Q3 2024! This report helps our clients navigate the complexities of the rapidly evolving finance automation market and offers deep insights into how AI-driven automation is reshaping accounts payable processes across industries.
Forrester's Customer Insights
JULY 8, 2024
Gina Bhawalkar shares her take on Config 2024 and its implications for design systems and accessibility.
Forrester's Customer Insights
JULY 8, 2024
With Adobe’s $20 billion proposed acquisition of Figma called off in response to regulatory scrutiny based on insufficient understanding of how software is made, a sense of expectant curiosity surrounded Figma’s 2024 installment of Config (its annual user conference), especially about its AI strategy. Why?
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