Kate Nasser

SEPTEMBER 29, 2024

Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […] The post Customer Urgency: Does Your Team Truly Deliver on It?

Leadership 63

Leadership Customers Healthcare Retail 63

Thematic

SEPTEMBER 29, 2024

For some organizations, Chattermill is a viable feedback analytics option. For others, a Chattermill competitor could help your business achieve its goals better and faster – while putting the voice of the customer at the heart of everything you do. The best solution is the one that meets your business requirements and helps you uncover insights that underpin confident business decision-making.

Social Media 62

Social Media Analysis Analytics Feedback 62

DCX

SEPTEMBER 29, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers.

e-support 59

e-support Customer Centricity Apparel Leadership 59

Doing CX Right

SEPTEMBER 29, 2024

Learn tactics to solve disengaged employees and declining customer service by fostering connections & effectively integrating technology with Stacy Sherman and Blake Morgan The post 8 Laws of Customer Service Success: Blending Tech and Human Connection appeared first on Doing CX Right.

Connections 52

Connections Customer Service Technology Customers 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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DCX

SEPTEMBER 29, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers.

e-support 52

e-support Customer Centricity Apparel Leadership 52