Win the Customer
DECEMBER 23, 2024
The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. This blog post will explore key AI trends shaping the future of customer service and discuss their implications for product development. 1.
AWS Machine Learning
DECEMBER 23, 2024
When building voice-enabled chatbots with Amazon Lex , one of the biggest challenges is accurately capturing user speech input for slot values. For example, when a user needs to provide their account number or confirmation code, speech recognition accuracy becomes crucial. This is where transcription confidence scores come in to help ensure reliable slot filling.
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ShepHyken
DECEMBER 23, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is including sales important in the overall plan for customer experience? How can sales and customer service teams work together to make customers happier? Why is digital technology key for a smooth customer experience? What role does human interaction have in today’s changing customer experience world?
AWS Machine Learning
DECEMBER 23, 2024
Customers need better accuracy to take generative AI applications into production. In a world where decisions are increasingly data-driven, the integrity and reliability of information are paramount. To address this, customers often begin by enhancing generative AI accuracy through vector-based retrieval systems and the Retrieval Augmented Generation (RAG) architectural pattern, which integrates dense embeddings to ground AI outputs in relevant context.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
CSM Magazine
DECEMBER 23, 2024
Customer support can make or break the gaming experience, especially for new players navigating online casinos for the first time. Whether a player seeks clarification on bonuses, needs help claiming free spins, or has questions about RTP (Return to Player) percentages, effective customer support ensures they feel valued and understood. Below, well explore best practices in casino customer support to win over new players while emphasizing trust, transparency, and efficiency.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Optimove
DECEMBER 23, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. While players expect bonuses during the festive season, operators must be mindful of their profit-and-loss (P&L) statement to avoid overspending. Striking the right balance between giving away holiday bonuses and retaining players can be challenging but with data-driven bonusing strategies, operators
SmartMessage Blog
DECEMBER 23, 2024
Geofencing Marketing: Reach People When It Matters Most Youre driving through Downtown Chicago after work. Just as youre stopped at a red light, your phone buzzes: Craving dinner? Enjoy 15% off on all pasta dishes at Bella’s Italianjust two blocks away. Offer valid until 8 PM! You werent planning to eat out, but now youre reconsidering. Its close, convenient, and the timing feels perfect.
Optimove
DECEMBER 23, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. While players expect bonuses during the festive season, operators must be mindful of their profit-and-loss (P&L) statement to avoid overspending. Striking the right balance between giving away holiday bonuses and retaining players can be challenging but with data-driven bonusing strategies, operators
CSM Magazine
DECEMBER 23, 2024
Software now permeates almost every aspect of modern life – from driving a car to going on a hike. Our reliance on online banking and transport systems applications is immense, and this dependence mandates high quality and reliability. Software testing has become relevant to every industry. It helps ensure applications function as intended, before being released to the public.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
Forrester's Customer Insights
DECEMBER 23, 2024
OpenAI's new o3 and o3-mini models are generating excitement with claims of advanced reasoning capabilities, fueling the AGI debate. With impressive benchmarks in visual reasoning, mathematics, and coding, these models showcase progress, but still have limitations like struggles with contextual understanding and ambiguity. While AGI remains distant, the continuous evolution of these models highlights both opportunities and challenges for organizations working with AI technologies.
CSM Magazine
DECEMBER 23, 2024
Team happy hours, shared lunches, and coffee talks all have one thing in common: they take place together. However, for remote customer support teams, the lack of such tried-and-true workplace bonding mainstays may create a gap that is difficult to fill without becoming a bit more creative. Keeping your remote workforce engaged requires understanding how to make them feel supported.
Forrester's Customer Insights
DECEMBER 23, 2024
With all the relentless buzz about AI, its easy to start with the tool and then go searching for a way to use it. The problem with that is youre letting the technology, not your customers and your goals, drive your strategy. Set your company up for success with AI by following these steps.
eglobalis
DECEMBER 23, 2024
To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. May these celebrations fill your hearts with light, your homes with laughter, and your paths with hope for a brighter future. Christmas celebrates the birth of Jesus Christ, symbolizing love, compassion, and renewal. It is a time to share kindness, express gratitude, and cherish moments with loved ones.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Opinionator
DECEMBER 23, 2024
Crafting Effective Restroom Survey Templates: Key Questions and Best Practices Introduction: How clean is your buildings restroom really? What are people saying about it, and are your maintenance routines matching what users expect? If public restrooms are part of your facility, you’ve probably heard more complaints about them than compliments.
CSM Magazine
DECEMBER 23, 2024
In todays rapidly evolving technological landscape, facilities management is being transformed by innovative solutions that promise increased efficiency, cost savings, and sustainability. At the heart of this transformation are smart building platformsdigital ecosystems that integrate data, analytics, and automation to optimize building operations and maintenance.
Blake Morgan
DECEMBER 23, 2024
Turning uncertainty into opportunity is a skill that can redefine personal and professional success. Meridith Elliott Powell, an award-winning sales keynote speaker, master business strategist, and visionary in navigating change, is renowned for helping individuals and organizations thrive in unpredictable times.
Forrester's Customer Insights
DECEMBER 23, 2024
After more than a year of investigations, the Italian privacy regulator il Garante per la protezione dei dati personali issued a 15 million fine against OpenAI for violating privacy rules.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Forrester's Customer Insights
DECEMBER 23, 2024
As has now become a Forrester Security & Risk Summit tradition, a room full of amazing women and a few brave fellas gathered last week as part of Forrester Womens Leadership Program to celebrate the successes, and solve for the many challenges women face in this field. The theme? To Propel You Career In Security & Risk, Choose Your Advisers And Nuggets Of Advice Wisely.
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