Customer Enthusiast

MARCH 29, 2024

Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned to digitize to personalize.

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Conference Data Hospitality Customers 62

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

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Contact Center Chatbots Self Service Touchpoint 122

Blueshift

MARCH 29, 2024

In an era defined by digital disruption and evolving consumer expectations, credit unions are presented with a remarkable opportunity to redefine member engagement and excel in a rapidly changing, digital world. Unlike most traditional banking institutions, credit unions boast a unique value proposition—a commitment to community-centric banking, personalized service, and member-driven initiatives.

Data 111

Data Banking Innovation Consumers 111

SaleMove

MARCH 29, 2024

In the spirit of Community Banking Month, Horicon Bank shares some of the ways it supports its community. The post Community Banking Month: Spotlight on Horicon Bank appeared first on Glia Blog | Digital Customer Service Explained.

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Banking Customer Service Customers Customer Experience 111

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

BirdEye

MARCH 29, 2024

Establishing a strong presence on Instagram has never been more important. According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before.

Social Media 109

Social Media Video Guidelines Sales 109

Centercode

MARCH 29, 2024

Explore John's insights on leadership, a culture of innovation, and the role of beta in product success.

Innovation 72

Innovation Connections Leadership Culture 72

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. This significant finding underscores the imperative need for real estate professionals to harness the power of social media to stay competitive and relevant in today’s market.

Social Media 59

Social Media Tips Sales Advertising 59

Centercode

MARCH 29, 2024

Explore how continuous testing, vital for wearable tech, ensures quality, reduces costs, and speeds up development.

Technology 52

Technology 52

BirdEye

MARCH 29, 2024

If you manage social media accounts, you know that keeping up with Instagram’s ever-changing algorithm can be challenging. Experts recommend considering the Instagram collaboration feature to expand your reach and attract more followers. It’s a useful tool to help you grow your business account and reach more people. Collaborating on Instagram content helps you boost the visibility of your account, explore new opportunities, and launch effective campaigns to support your business goa

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Social Media How To Guidelines Innovation 59

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Circular Edge

MARCH 29, 2024

Sign Up for a Free NetSuite Consultation Facing challenges with NetSuite and related applications & processes? Wish you could bounce your challenges & questions off of SMEs who could provide quick guidance? These interactive Q&A sessions are for you! Bring your questions and join CE practice leaders to tackle your NetSuite questions and challenges.

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Consulting Interaction 52

Help Scout

MARCH 29, 2024

Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.

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