IntouchInsight

JANUARY 12, 2025

Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a positive customer shopping experience, increases sales opportunities, and ensures smoother store operations. Additionally, a study revealed that out-of-stock items result in $1 trillion in lost sales globally every year, with 34% of shoppers choosing to go to a competitors store when faced with an empty shelf.

Retail 291

Retail Study Sales Customer Experience 291

ShepHyken

JANUARY 12, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Beyond the First Purchase: How AI Is Transforming Customer Retention Strategies by Erik Huberman (Grit Daily News) Diving deeper into the transformational role of AI in customer retention, were not just witnessing a shift.

Customer Service 75

Customer Service Customer Retention Call Center Sales 75

DCX

JANUARY 12, 2025

Welcome to the roundup of customer experience insights! This week’s DCX Links Newsletter is packed with game-changing ideas that will push your customer experience strategy to the next level. Want to design digital experiences that feel like magic? Learn how intent-driven UX is shifting from task-focused tools to experiences that anticipate customer needs before they ask.

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

Doing CX Right

JANUARY 12, 2025

Learn how the revolutionary "15% rule" sparks billion-dollar innovations, why kindness drives productivity, and how to build design teams that deliver impactful results with Stacy Sherman and PepsiCo's Chief Design Officer, Mauro Porcini. The post Why Your Company Needs a Chief Design Officer (And What They Actually Do) appeared first on Doing CX Right.

Company 59

Company Innovation How To 59

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

inQuba

JANUARY 12, 2025

As mentioned in last weeks newsletter, I am grateful to the community that has signed up to this newsletter. We have exceeded the 500 people mark and given the distinction of those signed up, I am excited to continue sharing my thoughts on the marketing tech domain. The title of this newsletter will no doubt invoke a reaction from two groups. Those very creative individuals will have an aversion of ROI preceding the marketing term and a smaller subset of finance invidiauls on this list will have

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

Forrester's Customer Insights

JANUARY 12, 2025

Jensen Huang says AI agents are a multi-trillion-dollar opportunity. Mark Benioff thinks agents represent what AI was meant to be. And Satya Nadella thinks SaaS is dead. Its 2025, and agents are the only game in town (or so it would seem).

Industry 43

Industry Technology 43