Fri.Sep 13, 2024

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How Practical Employee Training and Development Programs Can Deliver Measurable Results

CSM Magazine

In today’s ever changing business environment, the need for effective employee training and development programs has never been more critical. Companies across industries are realizing that their most valuable asset is their people, and investing in their growth not only enhances skills but also boosts morale, productivity, and retention. When done right, these programs can deliver measurable results that significantly contribute to a company’s bottom line.

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Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In industries like insurance, where unpredictable scenarios are the norm, traditional automation falls short, leading to inefficiencies and missed opportunities. With the power of intelligent agents, you can simplify these challenges. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adap

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Google is listening; make your business more reachable with voice search

BirdEye

Have you ever thought about how people might be searching for your products or services? Chances are, they’re not just typing keywords into a Google Maps search bar anymore. They’re talking to their phones, their smart speakers, and even their laptops. That’s right, voice search is on the rise, and it’s changing the way we interact with businesses.

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Unlock AWS Cost and Usage insights with generative AI powered by Amazon Bedrock

AWS Machine Learning

Managing cloud costs and understanding resource usage can be a daunting task, especially for organizations with complex AWS deployments. AWS Cost and Usage Reports (AWS CUR) provides valuable data insights, but interpreting and querying the raw data can be challenging. In this post, we explore a solution that uses generative artificial intelligence (AI) to generate a SQL query from a user’s question in natural language.

Chatbots 101
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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No more leaving anonymous Google reviews; speak your mind honestly

BirdEye

Online reviews play a crucial role in shaping consumer decisions. As businesses increasingly rely on automated responses, the value of authentic, personalized feedback becomes even more apparent. This trend highlights a growing demand for genuine, human-generated content. As per our recent survey of 150,000+ customers: Google reviews have soared by 15% since 2023 The use of automated responses by businesses has escalated to 42% The rise of authentic reviews and a shift away from anonymity make u

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Why People Make So Many Crazy Excuses and What This Means for You

Beyond Philosophy

Fair Warning: this episode regarding excuses was prompted by recent experiences with tradespeople during Colin’s kitchen renovation. No one likes excuses, least of all your customers. Lately, Colin has been hearing many amazing excuses about why something can or cannot be done in his kitchen project. It got him thinking about excuses and why people make them.

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Top 10 Customer Experience Leaders to Follow in Boston

Interactions

In the ever-evolving world of customer experience (CX), Boston is home to some of the most innovative and transformative leaders in the industry. From financial services to retail, these leaders are pushing the boundaries of CX, driving customer satisfaction, and leading digital transformation efforts. If you’re in the CX space, here are the top 10 customer experience leaders you should follow to stay ahead of the curve. 1.

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Inside the Modern Research Respondent Experience

2020 Research

Respondents are the lifeblood of all market research, and keeping them happy is essential to success. Instead of looking at trends and making educated guesses, we went straight to the source and asked Shantee Gordon, a real Sago panelist, about her expectations and experience when it comes to participating in research projects. Watch the video below to hear all of her thoughts and set yourself up for better outcomes.

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Top 10 Customer Experience Leaders to Follow in Boston

Interactions

In the ever-evolving world of customer experience (CX), Boston is home to some of the most innovative and transformative leaders in the industry. From financial services to retail, these leaders are pushing the boundaries of CX, driving customer satisfaction, and leading digital transformation efforts. If you’re in the CX space, here are the top 10 customer experience leaders you should follow to stay ahead of the curve. 1.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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How to automate customer success without sacrificing customer intimacy

ChurnZero

In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills. My expertise, as you know from my articles here , lies in all things automation and digital customer experience.

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Elevating QA: The Metrics That Truly Define Quality

Centercode

Test coverage alone doesn’t ensure quality. Learn how risk-based testing and user-focused metrics deliver better results.

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Learn How to Create Effective Multiple Choice Questions Surveys

SurveySensum

You’re about to launch a new product and need quick, actionable insights from your customers. But how can you gather this information in a way that’s EASY and QUICK for them to answer and STRAIGHTFORWARD for you to analyze? The answer lies in Multiple Choice Questions (MCQs) — a simple and efficient way to collect clear, actionable data. These surveys are the best for mobile users, which helps boost survey completion rates and ensures your data remains well-organized and ready for analysi

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The Role of Customs Analysis in Reducing Import/Export Delays for Manufacturers

CSM Magazine

In the global economy, manufacturers are increasingly dependent on international supply chains to obtain raw materials and distribute their finished goods. However, navigating the intricate maze of customs regulations can often lead to unexpected delays and increased costs, threatening the efficiency of manufacturing operations. Understanding the importance of customs analysis can help manufacturers streamline their processes, reduce import/export delays, and maintain a competitive edge in the m

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Left Coast Power Yoga Grows 11% with Perkville and PowerUp

Perkville

Learn how Left Coast Power Yoga increased revenue by 11% through Perkville’s rewards program and strategic insights from PowerUp Business.

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Tips for Being an Effective Practice Manager

CSM Magazine

The role of a practice manager in the healthcare world is often overlooked, but it’s an essential position that ensures a clinic runs smoothly and patients are properly cared for. Practice managers do more than just book appointments and keep the office looking tidy and inviting—they also take on the responsibility of managing finances, hiring staff, and looking after quality of care in a clinic.

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Announcing The Winners Of Forrester’s B2B Return On Integration Honor And Program Of The Year Awards For EMEA

Forrester's Customer Insights

Hear from the winners of the Forrester B2B Return On Integration Honor and Program Of The Year Awards at our upcoming B2B Summit EMEA for inspiring stories of business transformation and value delivery.

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How Casinos Are Revolutionizing Customer Service with Technology

CSM Magazine

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. These innovations streamline operations and greatly enhance the overall guest experience, ensuring that every interaction is smooth and tailored to individual preferences.

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Making the Moment: The Art of Creating Events That Drive Results

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

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Cross-Functional Org Models Boost Innovation And Operational Efficiency

Forrester's Customer Insights

Focus on which cross-functional org models are best suited to achieve your business objectives.