CSM Magazine

SEPTEMBER 13, 2024

In today’s ever changing business environment, the need for effective employee training and development programs has never been more critical. Companies across industries are realizing that their most valuable asset is their people, and investing in their growth not only enhances skills but also boosts morale, productivity, and retention. When done right, these programs can deliver measurable results that significantly contribute to a company’s bottom line.

Training 52

Training Measurement Metrics Customer Satisfaction 52

AWS Machine Learning

SEPTEMBER 13, 2024

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In industries like insurance, where unpredictable scenarios are the norm, traditional automation falls short, leading to inefficiencies and missed opportunities. With the power of intelligent agents, you can simplify these challenges. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adap

System 131

System Insurance Policies Knowledge Base 131

BirdEye

SEPTEMBER 13, 2024

Have you ever thought about how people might be searching for your products or services? Chances are, they’re not just typing keywords into a Google Maps search bar anymore. They’re talking to their phones, their smart speakers, and even their laptops. That’s right, voice search is on the rise, and it’s changing the way we interact with businesses.

Examples 105

Examples Social Media Video Healthcare 105

Beyond Philosophy

SEPTEMBER 13, 2024

Fair Warning: this episode regarding excuses was prompted by recent experiences with tradespeople during Colin’s kitchen renovation. No one likes excuses, least of all your customers. Lately, Colin has been hearing many amazing excuses about why something can or cannot be done in his kitchen project. It got him thinking about excuses and why people make them.

Case Study 78

Case Study Call Center Wait Times Leadership 78

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

AWS Machine Learning

SEPTEMBER 13, 2024

Managing cloud costs and understanding resource usage can be a daunting task, especially for organizations with complex AWS deployments. AWS Cost and Usage Reports (AWS CUR) provides valuable data insights, but interpreting and querying the raw data can be challenging. In this post, we explore a solution that uses generative artificial intelligence (AI) to generate a SQL query from a user’s question in natural language.

Chatbots 88

Chatbots Report Data Resources 88

AWS Machine Learning

SEPTEMBER 13, 2024

Amazon SageMaker is a fully managed machine learning (ML) service. With SageMaker, data scientists and developers can quickly and confidently build, train, and deploy ML models into a production-ready hosted environment. SageMaker provides a broad selection of ML infrastructure and model deployment options to help meet your ML inference needs. It also helps scale your model deployment, manage models more effectively in production, and reduce operational burden.

Travel 88

Travel Chatbots User Experience Software 88

Interactions

SEPTEMBER 13, 2024

In the ever-evolving world of customer experience (CX), Boston is home to some of the most innovative and transformative leaders in the industry. From financial services to retail, these leaders are pushing the boundaries of CX, driving customer satisfaction, and leading digital transformation efforts. If you’re in the CX space, here are the top 10 customer experience leaders you should follow to stay ahead of the curve. 1.

Customer Experience 62

Customer Experience Customer Journeys Banking Chief Customer Officer 62

2020 Research

SEPTEMBER 13, 2024

Respondents are the lifeblood of all market research, and keeping them happy is essential to success. Instead of looking at trends and making educated guesses, we went straight to the source and asked Shantee Gordon, a real Sago panelist, about her expectations and experience when it comes to participating in research projects. Watch the video below to hear all of her thoughts and set yourself up for better outcomes.

Video 52

Video Trends Strategy Engagement 52

ChurnZero

SEPTEMBER 13, 2024

In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills. My expertise, as you know from my articles here , lies in all things automation and digital customer experience.

Customer Success 52

Customer Success How To Customers Groups 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

SurveySensum

SEPTEMBER 13, 2024

You’re about to launch a new product and need quick, actionable insights from your customers. But how can you gather this information in a way that’s EASY and QUICK for them to answer and STRAIGHTFORWARD for you to analyze? The answer lies in Multiple Choice Questions (MCQs) — a simple and efficient way to collect clear, actionable data. These surveys are the best for mobile users, which helps boost survey completion rates and ensures your data remains well-organized and ready for analysi

Survey 52

Survey Multi-Channel How To Examples 52

CSM Magazine

SEPTEMBER 13, 2024

In the global economy, manufacturers are increasingly dependent on international supply chains to obtain raw materials and distribute their finished goods. However, navigating the intricate maze of customs regulations can often lead to unexpected delays and increased costs, threatening the efficiency of manufacturing operations. Understanding the importance of customs analysis can help manufacturers streamline their processes, reduce import/export delays, and maintain a competitive edge in the m

Analysis 52

Analysis Wait Times Technology Customers 52

Centercode

SEPTEMBER 13, 2024

Test coverage alone doesn’t ensure quality. Learn how risk-based testing and user-focused metrics deliver better results.

Metrics 52

Metrics 52

CSM Magazine

SEPTEMBER 13, 2024

The role of a practice manager in the healthcare world is often overlooked, but it’s an essential position that ensures a clinic runs smoothly and patients are properly cared for. Practice managers do more than just book appointments and keep the office looking tidy and inviting—they also take on the responsibility of managing finances, hiring staff, and looking after quality of care in a clinic.

Management 52

Management Tips Healthcare Financial 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Perkville

SEPTEMBER 13, 2024

Learn how Left Coast Power Yoga increased revenue by 11% through Perkville’s rewards program and strategic insights from PowerUp Business.

Rewards Programs 40

Rewards Programs 40

CSM Magazine

SEPTEMBER 13, 2024

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. These innovations streamline operations and greatly enhance the overall guest experience, ensuring that every interaction is smooth and tailored to individual preferences.

Technology 52

Technology Customer Service Analytics Innovation 52

Forrester's Customer Insights

SEPTEMBER 13, 2024

Hear from the winners of the Forrester B2B Return On Integration Honor and Program Of The Year Awards at our upcoming B2B Summit EMEA for inspiring stories of business transformation and value delivery.

B2B 36

B2B Sales Marketing 36

BirdEye

SEPTEMBER 13, 2024

Online reviews play a crucial role in shaping consumer decisions. As businesses increasingly rely on automated responses, the value of authentic, personalized feedback becomes even more apparent. This trend highlights a growing demand for genuine, human-generated content. As per our recent survey of 150,000+ customers: Google reviews have soared by 15% since 2023 The use of automated responses by businesses has escalated to 42% The rise of authentic reviews and a shift away from anonymity make u

Policies 105

Policies Guidelines Social Media Feedback 105

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Forrester's Customer Insights

SEPTEMBER 13, 2024

Focus on which cross-functional org models are best suited to achieve your business objectives.

Innovation 32

Innovation Employee Experience Management 32