TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

IntouchInsight

AUGUST 14, 2023

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to subscription-based models where members get exclusive perks. But across each model, the consistent theme is additional value for customers.

Loyalty Programs 290

Loyalty Programs Loyalty Report Customers 290

Alida

AUGUST 14, 2023

Video conversations deliver the qualitative insights your organization needs to better understand your customers’ thought process and respond to their needs and wants.

Video 130

Video Tools Industry Feedback 130

Adrian Swinscoe

AUGUST 14, 2023

I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for four years, and […] The post When it comes to customer experience transformation, technology isn’t the problem first appeared on Adrian Swinscoe.

Technology 98

Technology Customer Experience Customers 98

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Doing CX Right

AUGUST 14, 2023

CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond The post Achieving Customer Experience Goals: Blending People, Tech & Metrics appeared first on Doing CX Right.

Metrics 98

Metrics Customer Experience Customers Strategy 98

ShepHyken

AUGUST 14, 2023

Top Takeaways: Giving employees a sense of meaning and purpose creates excitement and engagement. When employees feel connected to the brand and enjoy the experience they deliver, it translates into a better connection with customers. Training is crucial in aligning employees with the brand’s unique experience. If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers.

Training 62

Training Customer Experience Marketing Brands 62

AWS Machine Learning

AUGUST 14, 2023

This blog post is co-written with Tuana Çelik from deepset. Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. With the advent of large language models (LLMs), we can implement conversational experiences in providing the results to users.

Knowledge Base 69

Knowledge Base Examples Data Analytics 69

Thematic

AUGUST 14, 2023

Full disclosure, I’m all about comms - I'm not an analyst. But I thought it’d be cool to take a closer look at what people are saying about the Twitter rebrand. There’s a lot already out there on the Twitter to X shuffle, but most of what I’ve seen cherrypicks a few comments here and there. I want to try and understand what the collective is saying.

Analysis 62

Analysis Feedback Groups Analytics 62

Brandwatch CX

AUGUST 14, 2023

Improve your social media marketing with this list of interesting holidays in September 2023 including inspiring brand examples.

Social Media 67

Social Media Examples Brands Marketing 67

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Circular Edge

AUGUST 14, 2023

Cloud EPM Week Join us August 21-25 for a free* week of virtual education around Cloud EPM insights, best practices and more. Featured CE & Oracle Sessions Drive Accurate Decisions using Intelligent Forecasting Wednesday, August 23, 11am ET Presented by RJ Linehan , Managing Director of Finance & EPM, Circular Edge Add to Your Agenda Oracle Fusion Cloud EPM Strategy and Roadmap Wednesday, August 23, 1pm ET Presented by Al Marciante , Sr.

Roadmap 52

Roadmap Financial Meeting Report 52

SurveySensum

AUGUST 14, 2023

A week into getting my new smartphone, I got a call from customer support checking in on my experience. I couldn’t help but express my excitement and satisfaction with the phone’s sleek design and amazing camera. In the midst of our conversation, I recalled the phone cover I had left behind in my cart due to its high price. Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on!

Effort Score 52

Effort Score Customer Experience e-support NPS 52

Kapta Customer Success

AUGUST 14, 2023

Greg Daines of ChurnRX gave a fascinating presentation at KAMCon 2023 titled, " Building Account Strategy On The 3 Laws of Retention." He shared some of his churn research results and revealed how we can overcome the obstacles to customer retention so we can minimize customer churn.

Strategy 52

Strategy Customer Retention Customers Customer Success 52

2020 Research

AUGUST 14, 2023

It’s that time of year again – back-to-school season! While children are probably excited to reunite with their friends and teachers, parents may feel differently. Back-to-school time can be a source of stress for many families due to all the preparation involved. Back-to-School Spending Habits According to a recent survey conducted by Sago, out of 2,000 UK respondents, 847 parents were asked about their spending habits, worries, and influences when it comes to back-to-school expenses.

Survey 52

Survey Sports Comparison Social Media 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Zonka Feedback

AUGUST 14, 2023

Looking to gather valuable customer feedback but struggling with internet connectivity problems? Instead of taking the outdated route of paper forms, switch to offline survey software.

Survey 52

Survey Tools Feedback Software 52

SurveySparrow

AUGUST 14, 2023

Ever wondered if there’s more to surveys than the same old straw poll routine? Well, you’re in for a treat! Imagine surveys that feel like dynamic conversations, engaging your participants like never before. Let’s dive into a world where surveys become a captivating journey of interaction and insights. But hold on, here’s an interesting fact to pique your curiosity: did you know that the average survey response rate is just about 33%?

Social Media 52

Social Media Multi-Channel Survey Analytics 52

NobelBiz

AUGUST 14, 2023

The call center sector, constantly under pressure to enhance customer satisfaction and operational efficiency, finds a revolutionary ally in voicemail detection. This tool, increasingly integral to modern call centers, not only optimizes outreach but also crafts a streamlined experience for both agents and clients. The Mechanics and Merits of Answering Machine Detection Termed Answering Machine Detection (AMD), voicemail detection is an advanced technology crafted to differentiate between actual

Contact Center Software 52

Contact Center Software Call Center Contact Center Training 52

SurveySparrow

AUGUST 14, 2023

Did you know that companies that prioritize customer experience optimization outperform their competitors? We have come to a point where delivering exceptional customer service has become paramount for organizations aiming to succeed and thrive. It is important to optimize every interaction to gain that competitive edge. “Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their industries.” – 50 Stats That Prove The Value Of Customer Experience , Forbes

Loyalty 52

Loyalty Customer Experience Self Service Exceptional Customer Service 52

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Strativity

AUGUST 14, 2023

Why Understanding Consumer Psychology Is So Important and how it impacts the behavior of key customer segments allows brands to shape a better future for stakeholders.

Consumers 52

Consumers Brands Customers 52

SurveySparrow

AUGUST 14, 2023

Picture this: You walk into a store with high hopes of finding just what you need, but instead, you encounter disinterested staff, long wait times, and a complete lack of assistance. Frustrating, right? We’ve all been there—experienced a bad customer experience (CX) that leaves us feeling disappointed and even reluctant to return. Bad customer experiences can have far-reaching consequences, impacting customer loyalty, brand reputation, and ultimately your bottom line.

Omni-Channel 52

Omni-Channel Examples Customer Experience Self Service 52

Strativity

AUGUST 14, 2023

Humans—and relationships—are at the core of our work at Material, we're sharing our expertise on why and how relationships are created and sustained.

Consumers 52

Consumers 52

SurveySparrow

AUGUST 14, 2023

Customer experience is a world where every interaction weaves a tale of delight and satisfaction. Studies show that 86% of customers are willing to pay more for a positive customer experience. That’s right! A remarkable customer experience is not just a luxury; it’s a powerful tool that drives loyalty, advocacy, and business growth. In this blog, we’ll explore the secrets of crafting exceptional customer experiences, empowering you to leave an indelible mark on every customer&#

Tips 52

Tips Customer Experience Self Service Customer Centricity 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Strativity

AUGUST 14, 2023

Explore how Material's Habit Illumination framework helped Ulta Beauty leverage behavior-driven insights to inform their business strategy.

Strategy 52

Strategy 52

SurveySparrow

AUGUST 14, 2023

What if you could turn every customer interaction into a remarkable experience that keeps them coming back? The truth is, businesses that prioritize customer experience programs see a 10-15% increase in revenue , making it a game-changer in today’s competitive landscape. In this blog, we’ll guide you through the ins and outs of building a powerful customer experience program.

Customer Experience 52

Customer Experience Customer Journeys Customer Centricity Omni-Channel 52

Strativity

AUGUST 14, 2023

Being ideally situated in a brand ecosystem is the best way to maintain relevancy with your consumers in the ways that matter most to them.

Brands 52

Brands Consumers 52

SurveySparrow

AUGUST 14, 2023

Picture a world where every customer is not just satisfied but delighted with your business. A place where loyalty knows no bounds, and word-of-mouth spreads like wildfire. Intrigued? We thought you might be! Improving the customer experience is not just a choice today; it’s the ultimate key to success. So, how can businesses unlock the secrets to providing exceptional customer experiences?

Customer Experience 52

Customer Experience Effort Score Social Media Chatbots 52

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty

Strativity

AUGUST 14, 2023

Has your online community stagnated? Get expert solutions to reinvigorate your member conversations and increase high-quality engagement.

Engagement 52

Engagement How To 52

SurveySparrow

AUGUST 14, 2023

Picture this scenario: A patient walks into a healthcare facility, not merely seeking medical attention but yearning for empathy, efficient communication, and a seamless experience from start to finish. A satisfied patient isn’t just someone who leaves the clinic with a prescription; it is someone who feels cared for, respected, and empowered throughout their journey.

Healthcare 52

Healthcare Customer Experience Wait Times Feedback 52

Strativity

AUGUST 14, 2023

Use these 3 simple rules to strike the balance between explicit exchange value and implicit value exchange within your loyalty program.

Loyalty Programs 52

Loyalty Programs Loyalty How To 52