InMoment XI
JANUARY 27, 2010
While many business managers see only doom and gloom ahead, some are focusing on a new way to unlock a prosperous future - even in a tough recession. Through the game-changing principle of engagement, companies can learn to use technology and best practices to extract new revenue from their existing customer base.
Customers Rock!
JANUARY 18, 2010
This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. - Brands are using a focus on customers as a competitive differentiator in their advertisements.
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CX Advantage Walker
JANUARY 8, 2010
If you’re anything like me, you can probably count on one hand the number of times that you’ve had Domino’s Pizza in the past. In the hierarchy of chain pizza restaurants, Domino’s was always about 34th on my list of options (even beneath places that I have since found out were no longer in business). Continue reading. The post The Domino Effect appeared first on CX Advantage.
Service Untitled
JANUARY 15, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Very Best Service
JANUARY 7, 2010
'After a long session of surf or for that matter a good or bad customer service occurence, most clients want to share what they experienced. The choice for companies is either to encourage this desire for communication so that it creates the right swell when positive or to put their head in the sand and hope the bad press goes away. Social media is making a two tier system more difficult to organise as the good mixes with the bad.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JANUARY 27, 2010
While many business managers see only doom and gloom ahead, some are focusing on a new way to unlock a prosperous future - even in a tough recession. Through the game-changing principle of engagement, companies can learn to use technology and best practices to extract new revenue from their existing customer base.
InMoment XI
JANUARY 12, 2010
Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss: – The new role of surveys in the world of customer feedback / customer insight – New ways to listen to.
InMoment XI
JANUARY 12, 2010
Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss: – The new role of surveys in the world of customer feedback / customer insight – New ways to listen to.
InMoment XI
JANUARY 12, 2010
Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss: – The new role of surveys in the world of customer feedback / customer insight – New ways to listen to.
Speaker: Amanda Adams, Fractional CFO, CPA
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InMoment XI
JANUARY 5, 2010
Most of the CEO’s I speak with agree that innovation and improved customer service is the key that will help their company emerge from the recession stronger than their competitors. To accomplish this requires employees with good morale and solid productivity.
InMoment XI
JANUARY 5, 2010
Most of the CEO’s I speak with agree that innovation and improved customer service is the key that will help their company emerge from the recession stronger than their competitors. To accomplish this requires employees with good morale and solid productivity.
InMoment XI
JANUARY 5, 2010
Most of the CEO’s I speak with agree that innovation and improved customer service is the key that will help their company emerge from the recession stronger than their competitors. To accomplish this requires employees with good morale and solid productivity.
Service Untitled
JANUARY 29, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Excellent customer service promotes construction business Cheryl January 29, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences , Proactive No Comments Gone are the days when construction companies had so much work lined up that any of us who needed a contractor would say a little praye
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Service Untitled
JANUARY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives How Customer Service Can Create Brand Ambassadors Guest Writer January 20, 2010 Culture , Customer Satisfaction , Guest Writers , Specific Companies No Comments For any type of business looking to sustain itself past the honeymoon period (when venture capital or buzz ends), the ratio between new customers to retuning customers must favor
Service Untitled
JANUARY 18, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives When someone complains in the real estate business Cheryl January 18, 2010 Angry Customers , Customer Satisfaction No Comments There’s going to be a time in one’s real estate career that someone is going to be unhappy.
Service Untitled
JANUARY 5, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Abercrombie & Fitch Customer Service Cheryl January 05, 2010 Angry Customers , Customer Service Experience , Little Things, Big Differences No Comments A few days before Christmas, I went shopping at the mall with my friend and her daughter.
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