InMoment XI
OCTOBER 26, 2010
Most companies are good at collecting data from customers. In fact, it’s common practice to have a customer feedback program in place. However, for some companies, dealing with the results is when things begin to get fuzzy. What are our customers trying to tell us? And how do we take that information and use it to effectively improve the customer experience?
GetFeedback
OCTOBER 9, 2010
Prove the ROI of customer experience with our step-by-step process.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customers Rock!
OCTOBER 26, 2010
Once again this year, I am pleased to be participating in the Bathroom Blogfest. This is the 5th year of the Blogfest (4th year participating for me – now with 34 other bloggers in 2010), and we use this opportunity to focus on the customer experience in one of the “forgotten&# spaces, bathrooms! This year’s theme is inspired by Mad Men, and we will look to see whether some of these areas area still “stuck in the 60s&#.
Customer Interactions
OCTOBER 10, 2010
'NICE Systems (booth #3836), and partners AXIS (#3103), Esri (#441), Infinova (#1447), and Quantum Secure (#1349), are teaming up to bring you an ASIS scavenger hunt. Join the hunt on October 12th for a chance to win some great prizes. Simply visit each booth on 10/12 starting at 9am, pick up the designated items, and bring them to NICE’s booth by 2pm.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
Very Best Service
OCTOBER 26, 2010
'Cut the waste : The Department for Environment, Food and Rural Affairs has published amazing statistics about the amount of food and drinks wasted every year in the UK. The total avoidable waste represents £12 bn a year according to the Waste and Resources Action Programme. In your business, can you quantify the waste directly attributable to poor customer service ?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
OCTOBER 26, 2010
Most companies are good at collecting data from customers. In fact, it’s common practice to have a customer feedback program in place. However, for some companies, dealing with the results is when things begin to get fuzzy. What are our customers trying to tell us? And how do we take that information and use it to effectively improve the customer experience?
InMoment XI
OCTOBER 26, 2010
Most companies are good at collecting data from customers. In fact, it’s common practice to have a customer feedback program in place. However, for some companies, dealing with the results is when things begin to get fuzzy. What are our customers trying to tell us? And how do we take that information and use it to effectively improve the customer experience?
InMoment XI
OCTOBER 18, 2010
The brand promise is the expectation that you set about your brand with your customers. Each of your touchpoints reinforces and fulfills the brand’s promise. Creating a customer interaction map forces you to think about the customer lifecycle and to consider or visualize the experience at each touchpoint – and ultimately, it identifies where the brand promise is broken.
InMoment XI
OCTOBER 18, 2010
The brand promise is the expectation that you set about your brand with your customers. Each of your touchpoints reinforces and fulfills the brand’s promise. Creating a customer interaction map forces you to think about the customer lifecycle and to consider or visualize the experience at each touchpoint – and ultimately, it identifies where the brand promise is broken.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
InMoment XI
OCTOBER 18, 2010
The brand promise is the expectation that you set about your brand with your customers. Each of your touchpoints reinforces and fulfills the brand’s promise. Creating a customer interaction map forces you to think about the customer lifecycle and to consider or visualize the experience at each touchpoint – and ultimately, it identifies where the brand promise is broken.
InMoment XI
OCTOBER 5, 2010
Here at Allegiance, we continue to see more companies choosing to rescue customers in real time rather than wait months for the results of a large customer satisfaction survey. These businesses are embracing a new approach to traditional customer research that gives companies the ability to collect feedback from social media, engage customers in real time and use advanced analytics to understand what makes customer tick and predict what they’ll want.
InMoment XI
OCTOBER 5, 2010
Here at Allegiance, we continue to see more companies choosing to rescue customers in real time rather than wait months for the results of a large customer satisfaction survey. These businesses are embracing a new approach to traditional customer research that gives companies the ability to collect feedback from social media, engage customers in real time and use advanced analytics to understand what makes customer tick and predict what they’ll want.
InMoment XI
OCTOBER 5, 2010
Here at Allegiance, we continue to see more companies choosing to rescue customers in real time rather than wait months for the results of a large customer satisfaction survey. These businesses are embracing a new approach to traditional customer research that gives companies the ability to collect feedback from social media, engage customers in real time and use advanced analytics to understand what makes customer tick and predict what they’ll want.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Customers Rock!
OCTOBER 4, 2010
There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. I will be moderating a panel again this year at BlogWorld & New Media Expo in Las Vegas, October 14-16. My session this year is a special one. It looks back at the first panel I was ever involved in at BlogWorld 2 years ago , with some very special people.
Service Untitled
OCTOBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Interview with Doria Camaraza from American Express – Part 4 of 4 Douglas October 07, 2010 Angry Customers , Culture , Customer Service Experience , Interviews , Little Things, Big Differences , Specific Companies No Comments This is the fourth and final part of my interview with Doria Camaraza, the Senior Vice President and General Mana
Service Untitled
OCTOBER 15, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Mixing rewards and incentives eat away at brand loyalty Cheryl October 15, 2010 Customer Satisfaction , Customer Service Experience 1 Comment This morning I walked into my usual pharmacy to refill an allergy prescription, and there was a sign inviting new customers who transfer their prescriptions over to this store the offer of half-pri
Service Untitled
OCTOBER 1, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Week celebrates the best of the best Cheryl October 01, 2010 Customer Service , Little Things, Big Differences , Service Untitled No Comments Customer Service Week is celebrated from October 4 to October 8, recognizing the importance of customer service and honoring the people who provide the best examples of great servi
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Service Untitled
OCTOBER 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Create a vision for excellent customer service Cheryl October 26, 2010 Customer Satisfaction , Customer Service , Employees , Little Things, Big Differences 2 Comments Every call, email, chat, or visit to a company’s website is a unique experience for an organization to differentiate itself from their competition.
Service Untitled
OCTOBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.
Service Untitled
OCTOBER 6, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Attitude makes the difference in customer service Cheryl October 06, 2010 Culture , Customer Service , Customer Service Experience No Comments Let’s assume that customer service agents interacting with consumers know to act promptly and politely.
Service Untitled
OCTOBER 29, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Service Untitled
OCTOBER 13, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. and Canadian consumers about the value of good service over the quality of food they are given at restaurants.
Service Untitled
OCTOBER 28, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback gets personal Cheryl October 28, 2010 Customer Satisfaction , Surveys No Comments There aren’t too many receipts we get from retailers nowadays that don’t offer us some kind of reward to log on to a short customer service survey about our customer experience.
Service Untitled
OCTOBER 21, 2010
Great customer experiences are not accidental; they are strategically designed to appeal to everything that touches a consumer, client, or customer. Extraordinary customer experiences extend to all points of the connection that will affect the reason a customer returns. It extends beyond customer service; it is the total experience, and what makes a customer happier with your company than the competition each and every time.
Service Untitled
OCTOBER 12, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives The value of roleplaying in customer service training Cheryl October 12, 2010 Employees , Hiring & Training No Comments The typical customer training course teaches agents what a customer wants or doesn’t want and highlights the common mistakes committed by new and experienced agents.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Service Untitled
OCTOBER 20, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction survey reflective of weak economy Cheryl October 20, 2010 Customer Satisfaction No Comments Would you ever think there would be a customer satisfaction survey about soda preferences?
Service Untitled
OCTOBER 8, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty needed to maintain competitive advantage Cheryl October 08, 2010 Culture , Proactive , Specific Companies No Comments In a recent article Ford Motor Company commented on figuring out how it can improve customer loyalty and have a longer relationship than they do at the present.
Service Untitled
OCTOBER 4, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Personal shoppers now part of Lands’ End customer service Cheryl October 04, 2010 Customer Service , Customer Service Experience , Specific Companies 1 Comment In celebration of National Customer Service Week, Lands’ End Live will now enable users to communicate with personal shoppers via voice (headsets or built-in microphon
Expert insights. Personalized for you.
150 
Let's personalize your content