InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership. In no way does Maritz condone, encourage, or in any way support the use of the Trunk Money or Boot Baboon, View Article.
Service Untitled
MARCH 2, 2012
Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Businesses are so inundated with such automated services as paying bills online, balancing bank accounts online, pressing 14 digit account numbers followed by pin numbers, our first pet’s name, our mother’s maiden name and the last four digits of our Social Security number, it almost seems that we all too commonly accept po
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Input
MARCH 30, 2012
'Entire industries, particularly wireless, cable and broadband providers, insist on locking customers into lengthy service contracts against their will. This results in a vicious circle of poor service and costly acquisition.
Pretium Solutions
MARCH 13, 2012
When it comes to great customer service or sales and the performance of your team, it’s often the little things that can make a big difference in the outcome with a customer or prospect. Sometimes all it takes to set the stage for a great customer experience is a targeted question or two that uncovers a customer need, or perhaps it’s the manner in which a customer is approached.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Annie Tsai
MARCH 1, 2012
That's right, it wasn't video. it was multi-tasking. How many times have you been on a conference call where you had to say "I'm sorry can you repeat the question?" I'll admit, it's happened to me. It's not right, but I'll own up to it. A lot of coworkers at my last company worked remotely, […].
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership.
Service Untitled
MARCH 19, 2012
Here in sunny South Florida, real estate is booming again, but there are definitely new rules when it comes to new construction. Builders who have been lucky enough to survive the economic real estate plunge are slowly emerging again with new and improved products. Home buyers are more concerned with advanced energy, the use of efficient materials, and builders who understand their desire to conserve the environment.
Brad Cleveland Blog
MARCH 14, 2012
The most significant developments to date have been on the organization’s end.
Pretium Solutions
MARCH 11, 2012
Another season of March Madness is upon us! For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. Games and tournament brackets (and wagers) will be closely monitored. Favorite teams will be cheered on. The road to the Final Four is grueling, and only the teams that have the most grit, determination, planning and talent will make it that far.
Advertisement
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Annie Tsai
MARCH 1, 2012
That’s right, it wasn’t video… it was multi-tasking. How many times have you been on a conference call where you had to say “I’m sorry can you repeat the question?” I’ll admit, it’s happened to me. It’s not right, but I’ll own up to it. A lot of coworkers at my last company worked remotely, […].
Customer Interactions
MARCH 21, 2012
'In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, examines the future of Command and Control in the UK and asks what lessons might be learned by the emergency services from practitioners in the security world.
InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership.
Service Untitled
MARCH 13, 2012
Even nice customers get angry. It can happen to any organization, and figuring out the best ways to respond and satisfy your customers can mean loyalty and continued business. One of the common problems however, is getting a complaint satisfactorily resolved with the least amount of frustration, anger, and time. Traditionally large companies do not pay their first line of customer service representatives high salaries.
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Brad Cleveland Blog
MARCH 14, 2012
The most significant developments to date have been on the organization’s end.
Pretium Solutions
MARCH 1, 2012
“People may not remember exactly what you did, or what you said, but they will ALWAYS remember how you made them feel.”. I don’t recall who first said this, but it really resonates with me. And I believe it hits on what it takes to create an excellent customer experience. More on that in a bit. First, I have a confession to make. I have become addicted to the NBC show The Voice.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers. View Article.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores. View Article.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores.
InMoment XI
MARCH 19, 2012
in a today’s highly competitive world, companies that don’t’ do anything with customer feedback might as well not bother to gather it in the first place. The challenge (and the reward) lies in quickly analyzing feedback to identify customer insights and share them with the people who can do something about it. Here are some examples from Allegiance customers.
Expert insights. Personalized for you.
150 
Let's personalize your content