InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership. In no way does Maritz condone, encourage, or in any way support the use of the Trunk Money or Boot Baboon, View Article.
Service Untitled
MARCH 2, 2012
Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Businesses are so inundated with such automated services as paying bills online, balancing bank accounts online, pressing 14 digit account numbers followed by pin numbers, our first pet’s name, our mother’s maiden name and the last four digits of our Social Security number, it almost seems that we all too commonly accept po
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Customer Input
MARCH 30, 2012
'Entire industries, particularly wireless, cable and broadband providers, insist on locking customers into lengthy service contracts against their will. This results in a vicious circle of poor service and costly acquisition.
Pretium Solutions
MARCH 13, 2012
When it comes to great customer service or sales and the performance of your team, it’s often the little things that can make a big difference in the outcome with a customer or prospect. Sometimes all it takes to set the stage for a great customer experience is a targeted question or two that uncovers a customer need, or perhaps it’s the manner in which a customer is approached.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Annie Tsai
MARCH 1, 2012
That's right, it wasn't video. it was multi-tasking. How many times have you been on a conference call where you had to say "I'm sorry can you repeat the question?" I'll admit, it's happened to me. It's not right, but I'll own up to it. A lot of coworkers at my last company worked remotely, […].
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership.
Service Untitled
MARCH 19, 2012
Here in sunny South Florida, real estate is booming again, but there are definitely new rules when it comes to new construction. Builders who have been lucky enough to survive the economic real estate plunge are slowly emerging again with new and improved products. Home buyers are more concerned with advanced energy, the use of efficient materials, and builders who understand their desire to conserve the environment.
Brad Cleveland Blog
MARCH 14, 2012
The most significant developments to date have been on the organization’s end.
Pretium Solutions
MARCH 11, 2012
Another season of March Madness is upon us! For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. Games and tournament brackets (and wagers) will be closely monitored. Favorite teams will be cheered on. The road to the Final Four is grueling, and only the teams that have the most grit, determination, planning and talent will make it that far.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Annie Tsai
MARCH 1, 2012
That’s right, it wasn’t video… it was multi-tasking. How many times have you been on a conference call where you had to say “I’m sorry can you repeat the question?” I’ll admit, it’s happened to me. It’s not right, but I’ll own up to it. A lot of coworkers at my last company worked remotely, […].
Customer Interactions
MARCH 21, 2012
'In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, examines the future of Command and Control in the UK and asks what lessons might be learned by the emergency services from practitioners in the security world.
InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership.
Service Untitled
MARCH 13, 2012
Even nice customers get angry. It can happen to any organization, and figuring out the best ways to respond and satisfy your customers can mean loyalty and continued business. One of the common problems however, is getting a complaint satisfactorily resolved with the least amount of frustration, anger, and time. Traditionally large companies do not pay their first line of customer service representatives high salaries.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Brad Cleveland Blog
MARCH 14, 2012
The most significant developments to date have been on the organization’s end.
Pretium Solutions
MARCH 1, 2012
“People may not remember exactly what you did, or what you said, but they will ALWAYS remember how you made them feel.”. I don’t recall who first said this, but it really resonates with me. And I believe it hits on what it takes to create an excellent customer experience. More on that in a bit. First, I have a confession to make. I have become addicted to the NBC show The Voice.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers. View Article.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores. View Article.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores.
InMoment XI
MARCH 19, 2012
in a today’s highly competitive world, companies that don’t’ do anything with customer feedback might as well not bother to gather it in the first place. The challenge (and the reward) lies in quickly analyzing feedback to identify customer insights and share them with the people who can do something about it. Here are some examples from Allegiance customers.
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