Customers Rock!
MAY 28, 2012
Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery.
InMoment XI
MAY 31, 2012
Good morning. In case you’re bored today or looking for a quick break at lunch, take a look at this video put out by the Sauber F1 Team. It’s quite astounding how they can fit everything into such a confined area and highlights the incredible technical complexities of F1. Down where the rest of us. View Article.
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Customer Input
MAY 9, 2012
'Using the power of storytelling, organizations can create not only more seamless cross-departmental interactions, but create more emotionally engaging customer experiences.
Service Untitled
MAY 21, 2012
If I have a problem with Comcast, I am obligated to call their toll-free number and begin the maze of selecting the right option. When I finally arrive at choice #3 I am then instructed to hold on for the next available agent who will assist me with my problem. There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer servic
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Pretium Solutions
MAY 8, 2012
Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog, Jack explores how setting the right performance standards for your customer service team can mean the difference between mediocrity and excellence. The post Motivating Your Customer Service Team appeared first on Pretium Solutions.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customers Rock!
MAY 4, 2012
I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia! As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living.
InMoment XI
MAY 31, 2012
Good morning. In case you’re bored today or looking for a quick break at lunch, take a look at this video put out by the Sauber F1 Team. It’s quite astounding how they can fit everything into such a confined area and highlights the incredible technical complexities of F1. Down where the rest of us.
Very Best Service
MAY 17, 2012
'Beauty has long been recognised to be in the eye of the beholder. Could the same be said about customer service? The ideal customer service standards have been established for many different services across all sectors but do we give customers enough choice? Do they have the ability to put emphasis on certain element of the service and totally ignore others.
Service Untitled
MAY 28, 2012
Social media customer service is the quickest way for organizations to handle customer complaints, but it’s for all the world to see and can definitely have some negative effects on a company’s reputation. Facebook, Twitter, and company blogs are the most popular social media sites, and a proactive campaign to handle negative press can save an organization’s brand.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Pretium Solutions
MAY 20, 2012
OK, I’m all about true confessions. I’ve already admitted in prior blog posts my addiction to The Voice and that I play tennis with some gentlemen twice my age; now I have yet another tidbit to share about the mundane life I live. I certainly don’t lead a crazy college lifestyle anymore; I never did really. Nothing racy, I live in a mother’s world of carpools, homework and kids’ activities.
Customer Input
MAY 9, 2012
Using the power of storytelling, organizations can create not only more seamless cross-departmental interactions, but create more emotionally engaging customer experiences.
Customers Rock!
MAY 10, 2012
I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestl
InMoment XI
MAY 31, 2012
Good morning. In case you’re bored today or looking for a quick break at lunch, take a look at this video put out by the Sauber F1 Team. It’s quite astounding how they can fit everything into such a confined area and highlights the incredible technical complexities of F1. Down where the rest of us.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Interactions
MAY 6, 2012
'When you hear the word ‘consolidation,’ the first things that come to mind are somewhat negative: shutting down call centers to create a single larger one; saving money by using fewer staff, fewer systems, and reducing overhead; and so on. While on the surface, the main purpose of consolidation might be to save money, consolidation is actually one of the best ways to improve operations.
Service Untitled
MAY 1, 2012
It’s the Disney Institute’s 16th birthday, and as with all Sweet Sixteen parties, it’s a chance to celebrate successes and see how the pixie dust of enchantment mixes so effectively with the success of one man’s dream. Walt Disney stated, “You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” The Disney Institute originally began in 1986 in Orlando offering “leisure learning&#
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance. Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1.
InMoment XI
MAY 29, 2012
Everyone agrees that it is important to gather feedback from employees in both a structured and unstructured fashion. Communication and transparency are critical to building a culture of trust and engagement where employees thrive and strive to provide their best performance. High levels of employee contentment are reflected in the customer experience.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
InMoment XI
MAY 29, 2012
Everyone agrees that it is important to gather feedback from employees in both a structured and unstructured fashion. Communication and transparency are critical to building a culture of trust and engagement where employees thrive and strive to provide their best performance. High levels of employee contentment are reflected in the customer experience.
InMoment XI
MAY 29, 2012
Everyone agrees that it is important to gather feedback from employees in both a structured and unstructured fashion. Communication and transparency are critical to building a culture of trust and engagement where employees thrive and strive to provide their best performance. High levels of employee contentment are reflected in the customer experience.
InMoment XI
MAY 25, 2012
I came across a study that was done by Booz & Co. entitled the US Automotive Industry Study and Confidence Index. The sub-title is A Return to Optimism and the report does a nice job at covering some of the more salient issues facing the industry. The link is: [link] Topics covered include: 1. The. View Article.
InMoment XI
MAY 25, 2012
I came across a study that was done by Booz & Co. entitled the US Automotive Industry Study and Confidence Index. The sub-title is A Return to Optimism and the report does a nice job at covering some of the more salient issues facing the industry. The link is: [link] Topics covered include: 1. The.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
InMoment XI
MAY 25, 2012
I came across a study that was done by Booz & Co. entitled the US Automotive Industry Study and Confidence Index. The sub-title is A Return to Optimism and the report does a nice job at covering some of the more salient issues facing the industry. The link is: [link] Topics covered include: 1. The.
InMoment XI
MAY 17, 2012
After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data.
InMoment XI
MAY 17, 2012
After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data.
InMoment XI
MAY 17, 2012
After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012. In temperatures approaching 100 degrees, attendees stayed cool inside and shared experiences on how to apply customer intelligence to fuel financial and operational growth.
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012. In temperatures approaching 100 degrees, attendees stayed cool inside and shared experiences on how to apply customer intelligence to fuel financial and operational growth.
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012. In temperatures approaching 100 degrees, attendees stayed cool inside and shared experiences on how to apply customer intelligence to fuel financial and operational growth.
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