Video: Lexus Spices It Up
InMoment XI
SEPTEMBER 28, 2012
The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think. Chris.
September, 2012
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Customer service agents are also sales people
Service Untitled
SEPTEMBER 5, 2012
Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing. The leadership role, as well as the emotional tone and empathy a customer service agent can impart upon a customer, is what can make a lasting impression that may either result in the consumer moving on to the next company and competition or singing a com
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Security Companies Bet on Latin America
Customer Interactions
SEPTEMBER 12, 2012
'The business world’s attention is on Latin America. More specifically, on Brazil. With purchasing power expanding across all socio-economic classes, the Brazilian economy is booming. Furthermore, while the global economic recession has affected public and private spending in other countries around the world, it has not touched Brazil, which makes the country even more attractive for foreign companies looking to ride the wave of growth.
Customer service: are you trading on thin ice?
Very Best Service
SEPTEMBER 17, 2012
'Is your company trading on thin ice? Any company''s approach to customer service must be solid. Whilst it might be tempting to go to market quickly, putting only limited care in assessing the environment might present some serious risks. If the customer fundamentals have been misjudged, a sunny start to trading activities might quickly turn into a disaster scenario.
The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
How to Build Profitable Relationships
Brad Cleveland Blog
SEPTEMBER 7, 2012
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
More Trending
Lexus Spices It Up
InMoment XI
SEPTEMBER 28, 2012
The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think.
Video: Paris Motor Show – Day One
InMoment XI
SEPTEMBER 28, 2012
With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend. Chris.
Video: Paris Motor Show – Day One
InMoment XI
SEPTEMBER 28, 2012
With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend.
Paris Motor Show – Day One
InMoment XI
SEPTEMBER 28, 2012
With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend.
4 HR Predictions for 2025: Supercharge Your Employee Experience with Internal Communications
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
Customer Engagement Roadmap: How Will We Know When We Get There?
InMoment XI
SEPTEMBER 26, 2012
Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.
The Minds of Millionaires
InMoment XI
SEPTEMBER 26, 2012
Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.
What’s going on in consumers’ minds when they are purchasing a new vehicle?
InMoment XI
SEPTEMBER 26, 2012
We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.
Customer Engagement Roadmap: How Will We Know When We Get There?
InMoment XI
SEPTEMBER 26, 2012
Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.
2024 State of Customer Education Report
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
The Minds of Millionaires
InMoment XI
SEPTEMBER 26, 2012
Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.
What’s going on in consumers’ minds when they are purchasing a new vehicle?
InMoment XI
SEPTEMBER 26, 2012
We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.
Customer Engagement Roadmap: How Will We Know When We Get There?
InMoment XI
SEPTEMBER 26, 2012
Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.
The Minds of Millionaires
InMoment XI
SEPTEMBER 26, 2012
Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
What’s going on in consumers’ minds when they are purchasing a new vehicle?
InMoment XI
SEPTEMBER 26, 2012
We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.
So Does Apple Listen To Customers Or What?
InMoment XI
SEPTEMBER 24, 2012
Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.
Video: Wait a Second, I Thought We Were Lousy?!
InMoment XI
SEPTEMBER 25, 2012
There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked. View Article.
So Does Apple Listen To Customers Or What?
InMoment XI
SEPTEMBER 24, 2012
Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.
Frost Radar: Voice of Customer Analytics, 2024
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Video: Wait a Second, I Thought We Were Lousy?!
InMoment XI
SEPTEMBER 25, 2012
There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.
So Does Apple Listen To Customers Or What?
InMoment XI
SEPTEMBER 24, 2012
Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.
Wait a Second, I Thought We Were Lousy?!
InMoment XI
SEPTEMBER 25, 2012
There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.
What does quality mean?
InMoment XI
SEPTEMBER 23, 2012
When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.
Prepare Now: 2025s Must-Know Trends For Product And Data Leaders
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
What does quality mean?
InMoment XI
SEPTEMBER 23, 2012
When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.
What does quality mean?
InMoment XI
SEPTEMBER 23, 2012
When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.
Providing a Predictable and Consistent Customer Experience
InMoment XI
SEPTEMBER 19, 2012
In today’s interactive-driven world, it is crucial for your company to create a service model that encourages customers to effectively communicate their wants and needs. A sound, proactive service model facilitates those important interactions and creates customer loyalty rather than abandonment.
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