InMoment XI

SEPTEMBER 28, 2012

The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think. Chris.

Video 150

Video Brands Automotive 150

Service Untitled

SEPTEMBER 5, 2012

Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing. The leadership role, as well as the emotional tone and empathy a customer service agent can impart upon a customer, is what can make a lasting impression that may either result in the consumer moving on to the next company and competition or singing a com

Sales 64

Sales Customer Service Customer Service Representative Training 64

Very Best Service

SEPTEMBER 17, 2012

'Is your company trading on thin ice? Any company''s approach to customer service must be solid. Whilst it might be tempting to go to market quickly, putting only limited care in assessing the environment might present some serious risks. If the customer fundamentals have been misjudged, a sunny start to trading activities might quickly turn into a disaster scenario.

Customer Service 40

Customer Service Customers Company Marketing 40

Customer Interactions

SEPTEMBER 12, 2012

'The business world’s attention is on Latin America. More specifically, on Brazil. With purchasing power expanding across all socio-economic classes, the Brazilian economy is booming. Furthermore, while the global economic recession has affected public and private spending in other countries around the world, it has not touched Brazil, which makes the country even more attractive for foreign companies looking to ride the wave of growth.

Company 40

Company Transportation Sports System 40

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Brad Cleveland Blog

SEPTEMBER 7, 2012

Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.

How To 20

How To Interaction Call Center Contact Center 20

InMoment XI

SEPTEMBER 26, 2012

Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.

Groups 150

Groups 150

InMoment XI

SEPTEMBER 26, 2012

We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.

Consumers 150

Consumers Customer Satisfaction Data Customer Experience 150

InMoment XI

SEPTEMBER 26, 2012

Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.

Customer Engagement 150

Customer Engagement Roadmap Engagement Customer Centricity 150

InMoment XI

SEPTEMBER 26, 2012

Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.

Groups 150

Groups 150

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

InMoment XI

SEPTEMBER 26, 2012

We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.

Consumers 150

Consumers Customer Satisfaction Data Customer Experience 150

InMoment XI

SEPTEMBER 26, 2012

Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.

Customer Engagement 150

Customer Engagement Roadmap Engagement Customer Centricity 150

InMoment XI

SEPTEMBER 26, 2012

Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.

Groups 150

Groups 150

InMoment XI

SEPTEMBER 26, 2012

We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.

Consumers 150

Consumers Customer Satisfaction Data Customer Experience 150

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

InMoment XI

SEPTEMBER 25, 2012

There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked. View Article.

Automotive 150

Automotive Video Study Industry 150

InMoment XI

SEPTEMBER 25, 2012

There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.

Automotive 150

Automotive Video Study Industry 150

InMoment XI

SEPTEMBER 25, 2012

There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.

Automotive 150

Automotive Study Industry Sales 150

InMoment XI

SEPTEMBER 24, 2012

Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.

Survey 150

Survey Customers Industry Marketing 150

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

InMoment XI

SEPTEMBER 24, 2012

Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.

Survey 150

Survey Customers Industry Marketing 150

InMoment XI

SEPTEMBER 24, 2012

Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.

Survey 150

Survey Customers Industry Marketing 150

InMoment XI

SEPTEMBER 23, 2012

When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.

Automotive 150

Automotive Banking 150

InMoment XI

SEPTEMBER 23, 2012

When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.

Automotive 150

Automotive Banking 150

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

InMoment XI

SEPTEMBER 23, 2012

When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.

Automotive 150

Automotive Banking 150

InMoment XI

SEPTEMBER 20, 2012

One of the reasons we started The Ride was to share ideas with you on how the customer experience can be improved. Here’s another one for you. Have a good day and let me know what you think. Chris.

Video 150

Video Customer Experience Automotive Customers 150

InMoment XI

SEPTEMBER 20, 2012

One of the reasons we started The Ride was to share ideas with you on how the customer experience can be improved. Here’s another one for you. Have a good day and let me know what you think.

Video 150

Video Customer Experience Customers 150

InMoment XI

SEPTEMBER 20, 2012

One of the reasons we started The Ride was to share ideas with you on how the customer experience can be improved. Here’s another one for you. Have a good day and let me know what you think.

Customer Experience 150

Customer Experience Customers 150

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

InMoment XI

SEPTEMBER 19, 2012

In today’s interactive-driven world, it is crucial for your company to create a service model that encourages customers to effectively communicate their wants and needs. A sound, proactive service model facilitates those important interactions and creates customer loyalty rather than abandonment.

Customer Experience 150

Customer Experience Loyalty Interaction Communication 150

InMoment XI

SEPTEMBER 19, 2012

Are you tired of getting poor service? According to a recent Maritz Research survey, you can’t always blame the employee you’re frustrated with. They’re just following policy. Customer service levels have hit a ten year low, but there is hope. Some companies, like Embassy Suites are rewarding employees for providing outstanding customer service and believe.

Connections 150

Connections Video Policies Survey 150

InMoment XI

SEPTEMBER 19, 2012

At Maritz Research we use Text Analytics to do auto-categorization of open-ended survey question responses. One of the unsung heroes of our Text Analytics solutions for auto-categorization is …drum roll please… Spell Checking/Correction! Which is why we highlighted it in a presentation at the Text Analytics Summit in June, and will be featuring it again.

Analytics 150

Analytics Survey 150