Video: Paris Motor Show – Day One
InMoment XI
SEPTEMBER 28, 2012
With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend. Chris.
September, 2012
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Customer service agents are also sales people
Service Untitled
SEPTEMBER 5, 2012
Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing. The leadership role, as well as the emotional tone and empathy a customer service agent can impart upon a customer, is what can make a lasting impression that may either result in the consumer moving on to the next company and competition or singing a com
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Security Companies Bet on Latin America
Customer Interactions
SEPTEMBER 12, 2012
'The business world’s attention is on Latin America. More specifically, on Brazil. With purchasing power expanding across all socio-economic classes, the Brazilian economy is booming. Furthermore, while the global economic recession has affected public and private spending in other countries around the world, it has not touched Brazil, which makes the country even more attractive for foreign companies looking to ride the wave of growth.
Customer service: are you trading on thin ice?
Very Best Service
SEPTEMBER 17, 2012
'Is your company trading on thin ice? Any company''s approach to customer service must be solid. Whilst it might be tempting to go to market quickly, putting only limited care in assessing the environment might present some serious risks. If the customer fundamentals have been misjudged, a sunny start to trading activities might quickly turn into a disaster scenario.
What Your Financial Statements Are Telling You—And How to Listen!
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
How to Build Profitable Relationships
Brad Cleveland Blog
SEPTEMBER 7, 2012
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.
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Video: Paris Motor Show – Day One
InMoment XI
SEPTEMBER 28, 2012
With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend.
Video: Lexus Spices It Up
InMoment XI
SEPTEMBER 28, 2012
The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think.
Paris Motor Show – Day One
InMoment XI
SEPTEMBER 28, 2012
With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend.
Lexus Spices It Up
InMoment XI
SEPTEMBER 28, 2012
The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think.
State of AI in Sales & Marketing 2025
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Customer Engagement Roadmap: How Will We Know When We Get There?
InMoment XI
SEPTEMBER 26, 2012
Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.
The Minds of Millionaires
InMoment XI
SEPTEMBER 26, 2012
Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.
What’s going on in consumers’ minds when they are purchasing a new vehicle?
InMoment XI
SEPTEMBER 26, 2012
We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.
Customer Engagement Roadmap: How Will We Know When We Get There?
InMoment XI
SEPTEMBER 26, 2012
Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.
Next-Gen Cloud Contact Centers For Dummies®
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The Minds of Millionaires
InMoment XI
SEPTEMBER 26, 2012
Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.
What’s going on in consumers’ minds when they are purchasing a new vehicle?
InMoment XI
SEPTEMBER 26, 2012
We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.
Customer Engagement Roadmap: How Will We Know When We Get There?
InMoment XI
SEPTEMBER 26, 2012
Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.
The Minds of Millionaires
InMoment XI
SEPTEMBER 26, 2012
Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.
From Rigid To Resilient: Why Enterprises Need Modular Commerce Now
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
What’s going on in consumers’ minds when they are purchasing a new vehicle?
InMoment XI
SEPTEMBER 26, 2012
We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.
Video: Wait a Second, I Thought We Were Lousy?!
InMoment XI
SEPTEMBER 25, 2012
There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked. View Article.
Video: Wait a Second, I Thought We Were Lousy?!
InMoment XI
SEPTEMBER 25, 2012
There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.
Wait a Second, I Thought We Were Lousy?!
InMoment XI
SEPTEMBER 25, 2012
There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.
Relevance, Reach, Revenue: How to Turn Marketing Trends From Hype to High-Impact
Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader
Marketing is evolving at breakneck speed—new tools, AI-driven automation, and changing buyer behaviors are rewriting the playbook. With so many trends competing for attention, how do you cut through the noise and focus on what truly moves the needle? In this webinar, industry expert Alexa Acosta will break down the most impactful marketing trends shaping the industry today and how to turn them into real, revenue-generating strategies.
So Does Apple Listen To Customers Or What?
InMoment XI
SEPTEMBER 24, 2012
Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.
So Does Apple Listen To Customers Or What?
InMoment XI
SEPTEMBER 24, 2012
Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.
So Does Apple Listen To Customers Or What?
InMoment XI
SEPTEMBER 24, 2012
Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.
What does quality mean?
InMoment XI
SEPTEMBER 23, 2012
When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.
Prepare Now: 2025s Must-Know Trends For Product And Data Leaders
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
What does quality mean?
InMoment XI
SEPTEMBER 23, 2012
When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.
What does quality mean?
InMoment XI
SEPTEMBER 23, 2012
When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.
Video: An Idea Worth Thinking About
InMoment XI
SEPTEMBER 20, 2012
One of the reasons we started The Ride was to share ideas with you on how the customer experience can be improved. Here’s another one for you. Have a good day and let me know what you think. Chris.
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