InMoment XI

DECEMBER 12, 2012

265

265

Service Untitled

DECEMBER 28, 2012

The luxurious and extravagant hotel on the island of Palm Beach, Florida touting two turrets with waving flags reminiscent of a Roman palace immediately creates the illusion of a magical kingdom fit for the most discriminating clientele. Listed on the National Register of Historic Places, the Breakers Hotel sits on 140 acres of manicured lawns, hedges, pools, spas, hotel rooms, and exquisite restaurants.

Hotels 74

Hotels How To Fashion Conference 74

Pretium Solutions

DECEMBER 12, 2012

Recently, one of our long-time professional friends asked us for guidance and suggestions about a customer service initiative which had been rolled out the previous year throughout his organization. His company, an equipment manufacturer, is a global industry leader in a variety of product lines. They enjoy a #1 or #2 ranking in most of the markets in which they compete.

Customer Service 59

Customer Service Touchpoint Leadership Metrics 59

Customer Interactions

DECEMBER 20, 2012

'As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Fortunately for organizations, many of these trends eliminate expensive rip and replace costs that in the past have prohibited the adoption of new technologies. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.

Video 43

Video Trends Customer Satisfaction Analytics 43

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

InMoment XI

DECEMBER 12, 2012

231

231

InMoment XI

DECEMBER 26, 2012

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards.

Innovation 150

Innovation Customers 150

InMoment XI

DECEMBER 26, 2012

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards.

Innovation 150

Innovation Customers 150

InMoment XI

DECEMBER 19, 2012

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this. However, as non-alarmist as this video might be, I wonder why they published.

Video 150

Video 150

InMoment XI

DECEMBER 19, 2012

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this. However, as non-alarmist as this video might be, I wonder why they published.

Video 150

Video 150

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

InMoment XI

DECEMBER 19, 2012

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this. However, as non-alarmist as this video might be, I wonder why they published.

Video 150

Video 150

InMoment XI

DECEMBER 17, 2012

Well, this is not about music. But as songs can be very emotional, also brands often try to create strong feelings. In particular in times when products and services hardly differ, emotional branding offers opportunities to appear somewhat special and unique. This is even more interesting because an emotional relationship can create a strong link. View Article.

Brands 150

Brands 150

InMoment XI

DECEMBER 17, 2012

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter.

Customer Satisfaction 150

Customer Satisfaction Study Video Customers 150

InMoment XI

DECEMBER 17, 2012

Well, this is not about music. But as songs can be very emotional, also brands often try to create strong feelings. In particular in times when products and services hardly differ, emotional branding offers opportunities to appear somewhat special and unique. This is even more interesting because an emotional relationship can create a strong link.

Brands 150

Brands 150

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

InMoment XI

DECEMBER 17, 2012

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz.

Customer Satisfaction 150

Customer Satisfaction Study Video Customers 150

InMoment XI

DECEMBER 17, 2012

Well, this is not about music. But as songs can be very emotional, also brands often try to create strong feelings. In particular in times when products and services hardly differ, emotional branding offers opportunities to appear somewhat special and unique. This is even more interesting because an emotional relationship can create a strong link.

Brands 150

Brands 150

InMoment XI

DECEMBER 17, 2012

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz.

Customer Satisfaction 150

Customer Satisfaction Study Customers 150

InMoment XI

DECEMBER 16, 2012

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand. Why do companies commit considerable time and valuable resources to transactional surveys?

Survey 150

Survey Resources Sales Consumers 150

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

InMoment XI

DECEMBER 16, 2012

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand. Why do companies commit considerable time and valuable resources to transactional surveys?

Survey 150

Survey Resources Sales Consumers 150

InMoment XI

DECEMBER 16, 2012

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand. Why do companies commit considerable time and valuable resources to transactional surveys?

Survey 150

Survey Resources Sales Consumers 150

InMoment XI

DECEMBER 12, 2012

Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.

Data 150

Data Analytics Report 150

InMoment XI

DECEMBER 12, 2012

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.

Company 150

Company 150

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

InMoment XI

DECEMBER 12, 2012

Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.

Data 150

Data Analytics Report 150

InMoment XI

DECEMBER 12, 2012

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.

Company 150

Company 150

InMoment XI

DECEMBER 12, 2012

Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.

Data 150

Data Analytics Report 150

InMoment XI

DECEMBER 12, 2012

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.

Company 150

Company 150

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

InMoment XI

DECEMBER 12, 2012

150

150

InMoment XI

DECEMBER 11, 2012

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Article.

Video 150

Video Industry Automotive 150

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business.

Survey 150

Survey Consumers Data Customer Experience 150