InMoment XI

DECEMBER 12, 2012

265

265

Service Untitled

DECEMBER 28, 2012

The luxurious and extravagant hotel on the island of Palm Beach, Florida touting two turrets with waving flags reminiscent of a Roman palace immediately creates the illusion of a magical kingdom fit for the most discriminating clientele. Listed on the National Register of Historic Places, the Breakers Hotel sits on 140 acres of manicured lawns, hedges, pools, spas, hotel rooms, and exquisite restaurants.

Hotels 74

Hotels How To Fashion Conference 74

Pretium Solutions

DECEMBER 12, 2012

Recently, one of our long-time professional friends asked us for guidance and suggestions about a customer service initiative which had been rolled out the previous year throughout his organization. His company, an equipment manufacturer, is a global industry leader in a variety of product lines. They enjoy a #1 or #2 ranking in most of the markets in which they compete.

Customer Service 59

Customer Service Touchpoint Leadership Metrics 59

Customer Interactions

DECEMBER 20, 2012

'As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Fortunately for organizations, many of these trends eliminate expensive rip and replace costs that in the past have prohibited the adoption of new technologies. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.

Video 43

Video Trends Customer Satisfaction Analytics 43

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

InMoment XI

DECEMBER 12, 2012

231

231

InMoment XI

DECEMBER 26, 2012

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards.

Innovation 150

Innovation Customers 150

InMoment XI

DECEMBER 26, 2012

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards.

Innovation 150

Innovation Customers 150

InMoment XI

DECEMBER 19, 2012

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this. However, as non-alarmist as this video might be, I wonder why they published.

Video 150

Video 150

InMoment XI

DECEMBER 19, 2012

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this. However, as non-alarmist as this video might be, I wonder why they published.

Video 150

Video 150

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

InMoment XI

DECEMBER 19, 2012

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this. However, as non-alarmist as this video might be, I wonder why they published.

Video 150

Video 150

InMoment XI

DECEMBER 17, 2012

Well, this is not about music. But as songs can be very emotional, also brands often try to create strong feelings. In particular in times when products and services hardly differ, emotional branding offers opportunities to appear somewhat special and unique. This is even more interesting because an emotional relationship can create a strong link. View Article.

Brands 150

Brands 150

InMoment XI

DECEMBER 17, 2012

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter.

Customer Satisfaction 150

Customer Satisfaction Study Video Customers 150

InMoment XI

DECEMBER 17, 2012

Well, this is not about music. But as songs can be very emotional, also brands often try to create strong feelings. In particular in times when products and services hardly differ, emotional branding offers opportunities to appear somewhat special and unique. This is even more interesting because an emotional relationship can create a strong link.

Brands 150

Brands 150

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

InMoment XI

DECEMBER 17, 2012

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz.

Customer Satisfaction 150

Customer Satisfaction Study Video Customers 150

InMoment XI

DECEMBER 17, 2012

Well, this is not about music. But as songs can be very emotional, also brands often try to create strong feelings. In particular in times when products and services hardly differ, emotional branding offers opportunities to appear somewhat special and unique. This is even more interesting because an emotional relationship can create a strong link.

Brands 150

Brands 150

InMoment XI

DECEMBER 17, 2012

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz.

Customer Satisfaction 150

Customer Satisfaction Study Customers 150

InMoment XI

DECEMBER 16, 2012

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand. Why do companies commit considerable time and valuable resources to transactional surveys?

Survey 150

Survey Resources Sales Consumers 150

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

Brands

InMoment XI

DECEMBER 16, 2012

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand. Why do companies commit considerable time and valuable resources to transactional surveys?

Survey 150

Survey Resources Sales Consumers 150

InMoment XI

DECEMBER 16, 2012

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand. Why do companies commit considerable time and valuable resources to transactional surveys?

Survey 150

Survey Resources Sales Consumers 150

InMoment XI

DECEMBER 12, 2012

Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.

Data 150

Data Analytics Report 150

InMoment XI

DECEMBER 12, 2012

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.

Company 150

Company 150

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

InMoment XI

DECEMBER 12, 2012

Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.

Data 150

Data Analytics Report 150

InMoment XI

DECEMBER 12, 2012

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.

Company 150

Company 150

InMoment XI

DECEMBER 12, 2012

Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.

Data 150

Data Analytics Report 150

InMoment XI

DECEMBER 12, 2012

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.

Company 150

Company 150

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

InMoment XI

DECEMBER 12, 2012

150

150

InMoment XI

DECEMBER 11, 2012

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Article.

Video 150

Video Industry Automotive 150

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business.

Survey 150

Survey Consumers Data Customer Experience 150