InMoment XI
JANUARY 30, 2013
I was encouraged this week upon hearing that Ford, Daimler, and Nissan are getting together to bring hydrogen-powered fuel cells to market by 2017. Such an arrangement makes good economic sense and helps spread the risk of making the commercialization of this technology work. The cost is huge and the deep pockets of three leading. View Article.
Aveus
JANUARY 2, 2013
You’re doing the right things. You’ve chosen your target customers wisely and found a set of needs you can solve for them better than anyone else can. People and teams across your organization are doing their best to make daily decisions that meet or exceed the requirements your customers value most. And you’re constantly re-evaluating and stopping processes that aren’t matching your target experience.
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Service Untitled
JANUARY 22, 2013
There’s only one chance to make a great first impression; that very moment you turn a customer off when something goes awry is the same moment the competition tries to reel him in with a more attractive offer and a lot of new promises. For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen u
Very Best Service
JANUARY 2, 2013
'New Customer service approach At the beginning of a new year, many businesses are starting to implement their new strategies and look at fresh ideas. All the budgets have been reset, the new marketing campaigns are ready to be rolled out. New investments in products, overseas expansion, new factories, the company has covered all angles. Customer service should not be left out though!
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Customer Interactions
JANUARY 6, 2013
'The recent FCC announcement of the voluntary agreement on text-to-9-1-1 is, to me, a major milestone on the Next Generation (NG) 9-1-1 road. I took three key points from this: First, the announcement signals the shift of text messaging to 9-1-1 from ‘early adopter’ to ‘mainstream’ The transition phase also ensures that texts to 9-1-1 that do not go to a PSAP (Public Safety Answering Point) will at least get a reply.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JANUARY 30, 2013
I often talk with organizations that are just starting to focus on and understand their customers. When we talk about customer experience, they often refer immediately to their customer service department and how “training” their representatives results in high accolades with customers. They see customer service as something they “do” to the customer.
InMoment XI
JANUARY 30, 2013
I was encouraged this week upon hearing that Ford, Daimler, and Nissan are getting together to bring hydrogen-powered fuel cells to market by 2017. Such an arrangement makes good economic sense and helps spread the risk of making the commercialization of this technology work. The cost is huge and the deep pockets of three leading.
InMoment XI
JANUARY 30, 2013
I often talk with organizations that are just starting to focus on and understand their customers. When we talk about customer experience, they often refer immediately to their customer service department and how “training” their representatives results in high accolades with customers. They see customer service as something they “do” to the customer.
InMoment XI
JANUARY 30, 2013
I was encouraged this week upon hearing that Ford, Daimler, and Nissan are getting together to bring hydrogen-powered fuel cells to market by 2017. Such an arrangement makes good economic sense and helps spread the risk of making the commercialization of this technology work. The cost is huge and the deep pockets of three leading.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
JANUARY 30, 2013
I often talk with organizations that are just starting to focus on and understand their customers. When we talk about customer experience, they often refer immediately to their customer service department and how “training” their representatives results in high accolades with customers. They see customer service as something they “do” to the customer.
InMoment XI
JANUARY 29, 2013
In recent years, I have encountered many clients that are using some version of net scores as a key performance metric. Inevitably, the client reveals that they are vexed in some way with the objective of raising their net score. The first thing that we remind clients of is that the metric is a composite.
InMoment XI
JANUARY 29, 2013
In recent years, I have encountered many clients that are using some version of net scores as a key performance metric. Inevitably, the client reveals that they are vexed in some way with the objective of raising their net score. The first thing that we remind clients of is that the metric is a composite.
InMoment XI
JANUARY 29, 2013
In recent years, I have encountered many clients that are using some version of net scores as a key performance metric. Inevitably, the client reveals that they are vexed in some way with the objective of raising their net score. The first thing that we remind clients of is that the metric is a composite.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JANUARY 23, 2013
The Batmobile sold last weekend for $4.2 million. Some pundits had it going between $2.5 to $3.0 million but it obviously did better than that. And it achieved this price with no incentives on the hood. What can we learn from the sale of the Batmobile? Uniqueness is one lesson. This was a one-of-a-kind George. View Article.
InMoment XI
JANUARY 24, 2013
Every time I’m stuck waiting in line for someone to write a check, I wonder when mobile wallet will really take off. Mobile wallets are gaining popularity, but they’re not there yet. More and more consumers are using Smartphones, and in the same way as many people use their phone for their digital music device.
InMoment XI
JANUARY 24, 2013
The average age of a life insurance agent today is 57. While it’s reassuring to know that it’s an industry with many experienced salespeople, there’s a downside to that number too. Not enough new advisors are entering, and staying, to replace those who are retiring or leaving. In fact, the total number of agents has. View Article.
InMoment XI
JANUARY 23, 2013
The Batmobile sold last weekend for $4.2 million. Some pundits had it going between $2.5 to $3.0 million but it obviously did better than that. And it achieved this price with no incentives on the hood. What can we learn from the sale of the Batmobile? Uniqueness is one lesson. This was a one-of-a-kind George.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
JANUARY 24, 2013
Every time I’m stuck waiting in line for someone to write a check, I wonder when mobile wallet will really take off. Mobile wallets are gaining popularity, but they’re not there yet. More and more consumers are using Smartphones, and in the same way as many people use their phone for their digital music device.
InMoment XI
JANUARY 24, 2013
The average age of a life insurance agent today is 57. While it’s reassuring to know that it’s an industry with many experienced salespeople, there’s a downside to that number too. Not enough new advisors are entering, and staying, to replace those who are retiring or leaving. In fact, the total number of agents has.
InMoment XI
JANUARY 23, 2013
The Batmobile sold last weekend for $4.2 million. Some pundits had it going between $2.5 to $3.0 million but it obviously did better than that. And it achieved this price with no incentives on the hood. What can we learn from the sale of the Batmobile? Uniqueness is one lesson. This was a one-of-a-kind George.
InMoment XI
JANUARY 24, 2013
Every time I’m stuck waiting in line for someone to write a check, I wonder when mobile wallet will really take off. Mobile wallets are gaining popularity, but they’re not there yet. More and more consumers are using Smartphones, and in the same way as many people use their phone for their digital music device.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
JANUARY 24, 2013
The average age of a life insurance agent today is 57. While it’s reassuring to know that it’s an industry with many experienced salespeople, there’s a downside to that number too. Not enough new advisors are entering, and staying, to replace those who are retiring or leaving. In fact, the total number of agents has.
InMoment XI
JANUARY 23, 2013
As many of you who listen to our podcast on Allegiance Radio already know, we like to bring in guests who are experts in VOC. Last month, I had the good fortune to speak with Porter Williams and Jacob Bauer from HireVue. Located right here in the Salt Lake City area, HireVue is the leading provider of digital interview services serving companies such as Wal-Mart, Starbucks and Nike.
InMoment XI
JANUARY 23, 2013
As many of you who listen to our podcast on Allegiance Radio already know, we like to bring in guests who are experts in VOC. Last month, I had the good fortune to speak with Porter Williams and Jacob Bauer from HireVue. Located right here in the Salt Lake City area, HireVue is the leading provider of digital interview services serving companies such as Wal-Mart, Starbucks and Nike.
InMoment XI
JANUARY 23, 2013
As many of you who listen to our podcast on Allegiance Radio already know, we like to bring in guests who are experts in VOC. Last month, I had the good fortune to speak with Porter Williams and Jacob Bauer from HireVue. Located right here in the Salt Lake City area, HireVue is the leading provider of digital interview services serving companies such as Wal-Mart, Starbucks and Nike.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
InMoment XI
JANUARY 21, 2013
I have been thinking a lot lately about surveys; which is a good thing, since that is my job. But not just surveys in general, but customer experience surveys, since that is our job at Maritz. And not just customer experience surveys in general, but bad customer experience surveys. And, if you look at. View Article.
InMoment XI
JANUARY 21, 2013
I have been thinking a lot lately about surveys; which is a good thing, since that is my job. But not just surveys in general, but customer experience surveys, since that is our job at Maritz. And not just customer experience surveys in general, but bad customer experience surveys. And, if you look at.
InMoment XI
JANUARY 21, 2013
I have been thinking a lot lately about surveys; which is a good thing, since that is my job. But not just surveys in general, but customer experience surveys, since that is our job at Maritz. And not just customer experience surveys in general, but bad customer experience surveys. And, if you look at.
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