InMoment XI
MAY 8, 2013
Like mobile in general, mobile surveys have gotten major ink lately. Rightly so. They provide a lot of value. They help us reach target audiences at more contextually relevant times and in more contextually relevant places. They also help us collect feedback about increasingly important mobile interactions. With our partner OnePoint Global, we’re capitalizing on this value alongside many others in the customer experience and loyalty world.
Service Untitled
MAY 6, 2013
'The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. The survey included 6,313 owners of PCs and laptops and explored their experiences with technical service over the past year via telephone, online communication, and in-store help.
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ClearAction
MAY 27, 2013
Customer-Centricity Goes Beyond Customer Experience Management Lynn Hunsaker. Customer experience management is necessary, yet insufficient. Traditionally, organizations have managed customer experience with a mindset of how the company is doing, in order to grow revenue. Consequently, surveys tend to ask more about the company than about the buyer, and customer programs typically emphasize excitement and urgency for new purchases and positive word-of-mouth.
Customer Interactions
MAY 8, 2013
'Over the last year, PSIM solutions have gained substantial traction, and industry analysts, such as Frost & Sullivan, are predicting exponential growth. As someone who runs educational PSIM workshops around the U.S., I’d like to think these sessions have enlightened those attending. But, they’ve equally enlightened me about the types of challenges that organizations face, and how PSIM can help.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Very Best Service
MAY 17, 2013
'BIG DATA and customer service Big data and customer service are definitely becoming the in-topics in the digital industry and there association is also increasingly linked with the ability to improve customer service. Capturing the data, harnessing the data, shaping the data, using the data are all common themes which make the headlines everyday. The power of modern computing technology and data analytics allows companies to capture and model the behaviour of their customers and gain a deep und
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MAY 1, 2013
One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable. If you haven’t seen it, take a look. It uses an.
Service Untitled
MAY 21, 2013
'No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. I think that what happened here was that foolish mistakes were made by people trying to be more efficient in their workload selections.” And if that didn’t capture enough of America’s attention, how about the Maserati owner only identifie
InMoment XI
MAY 29, 2013
It always amazes me during earnings season when some companies report weak performance. Even when they don’t do as well as competitors, there always seems to be an exogenous reason like the economy, the weather or some other factor out of their control. How often does a CEO tell analysts, “We weren’t doing a good job listening. View Article.
InMoment XI
MAY 29, 2013
When Mom was diagnosed with Alzheimer’s and put me in charge, I turned to technology for help instead of people. People are time consuming, expensive, and, well, they just complicate things. Technology is fast, efficient, and easy. I had everything in control. Or so I thought. Software, interfaces, and online tools gave me the illusion. View Article.
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
InMoment XI
MAY 29, 2013
It always amazes me during earnings season when some companies report weak performance. Even when they don’t do as well as competitors, there always seems to be an exogenous reason like the economy, the weather or some other factor out of their control. How often does a CEO tell analysts, “We weren’t doing a good job listening.
InMoment XI
MAY 29, 2013
When mom was diagnosed with Alzheimer’s and put me in charge, I turned to technology for help instead of people. People are time consuming, expensive, and, well, they just complicate things. Technology is fast, efficient, and easy. I had everything in control. Or so I thought. Software, interfaces, and online tools gave me the illusion.
InMoment XI
MAY 29, 2013
It always amazes me during earnings season when some companies report weak performance. Even when they don’t do as well as competitors, there always seems to be an exogenous reason like the economy, the weather or some other factor out of their control. How often does a CEO tell analysts, “We weren’t doing a good job listening.
InMoment XI
MAY 29, 2013
When mom was diagnosed with Alzheimer’s and put me in charge, I turned to technology for help instead of people. People are time consuming, expensive, and, well, they just complicate things. Technology is fast, efficient, and easy. I had everything in control. Or so I thought. Software, interfaces, and online tools gave me the illusion.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
InMoment XI
MAY 28, 2013
This blog was originally posted in The Ride blog. Our thanks to Chris Travell for sharing. Wolfsburg is an interesting place. Not only is it the automotive hub for Volkswagen but it’s the home of the Autostadt. I went there last week for the ESOMAR global automotive research forum. It was held at the Autostadt which receives 2.5 million visitors a year. .
InMoment XI
MAY 28, 2013
This blog was originally posted in The Ride blog. Our thanks to Chris Travell for sharing. Wolfsburg is an interesting place. Not only is it the automotive hub for Volkswagen but it’s the home of the Autostadt. I went there last week for the ESOMAR global automotive research forum. It was held at the Autostadt which receives 2.5 million visitors a year. .
InMoment XI
MAY 28, 2013
This blog was originally posted in The Ride blog. Our thanks to Chris Travell for sharing. Wolfsburg is an interesting place. Not only is it the automotive hub for Volkswagen but it’s the home of the Autostadt. I went there last week for the ESOMAR global automotive research forum. It was held at the Autostadt which receives 2.5 million visitors a year. .
InMoment XI
MAY 17, 2013
Day 2 at VoCFusion 2013 kicked off with an inspirational story by Rulon Gardner, a champion Olympic wrestler. Rulon shared his struggles to success in his talk Never Give Up, Never Stop Trying. Next on stage was Carine Clark, Allegiance CEO, who motivated the audience with her candid and accessible style. Carine brought several Allegiance customers on stage to share stories from their Voice of Customer programs.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
InMoment XI
MAY 17, 2013
Day 2 at VoCFusion 2013 kicked off with an inspirational story by Rulon Gardner, a champion Olympic wrestler. Rulon shared his struggles to success in his talk Never Give Up, Never Stop Trying. Next on stage was Carine Clark, Allegiance CEO, who motivated the audience with her candid and accessible style. Carine brought several Allegiance customers on stage to share stories from their Voice of Customer programs.
InMoment XI
MAY 17, 2013
Day 2 at VoCFusion 2013 kicked off with an inspirational story by Rulon Gardner, a champion Olympic wrestler. Rulon shared his struggles to success in his talk Never Give Up, Never Stop Trying. Next on stage was Carine Clark, Allegiance CEO, who motivated the audience with her candid and accessible style. Carine brought several Allegiance customers on stage to share stories from their Voice of Customer programs.
InMoment XI
MAY 16, 2013
Allegiance VoCFusion 2013 began on day one with an eye-opening keynote address by Nate Silver, founder of fivethirtyeight.com and best-selling author of The Signal and the Noise. Speaking to a crowd of customer experience and Voice of Customer professionals on Powerful Prediction Through Data Analytics , Silver pointed out that 90% of existing data has been created in the past two years, but not all of it is relevant or useful.
InMoment XI
MAY 16, 2013
I’ve been digging through the data from the 2013 Maritz Research Retirement Study and I am unearthing a number of interesting tidbits. We surveyed 1,000 near and recent retirees with at least $100,000 of retirement savings. First, we identified a psychological tipping point of $500,000. People who have saved $500,000 or more are much more. View Article.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
InMoment XI
MAY 16, 2013
Everyone probably knows that Disney and Apple are tight partners. After swapping stock and cash for Pixar, Apple and Disney have a shared future now, and other than Cars 2, I’ve been happy with this. Disney and Apple’s latest collaboration is of interest to more than my kids. Disney just announced an iPhone/iPad app called. View Article.
InMoment XI
MAY 16, 2013
Allegiance VoCFusion 2013 began on day one with an eye-opening keynote address by Nate Silver, founder of fivethirtyeight.com and best-selling author of The Signal and the Noise. Speaking to a crowd of customer experience and Voice of Customer professionals on Powerful Prediction Through Data Analytics , Silver pointed out that 90% of existing data has been created in the past two years, but not all of it is relevant or useful.
InMoment XI
MAY 16, 2013
I’ve been digging through the data from the 2013 Maritz Research Retirement Study and I am unearthing a number of interesting tidbits. We surveyed 1,000 near and recent retirees with at least $100,000 of retirement savings. First, we identified a psychological tipping point of $500,000. People who have saved $500,000 or more are much more.
InMoment XI
MAY 16, 2013
Everyone probably knows that Disney and Apple are tight partners. After swapping stock and cash for Pixar, Apple and Disney have a shared future now, and other than Cars 2, I’ve been happy with this. Disney and Apple’s latest collaboration is of interest to more than my kids. Disney just announced an iPhone/iPad app called.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
InMoment XI
MAY 16, 2013
Allegiance VoCFusion 2013 began on day one with an eye-opening keynote address by Nate Silver, founder of fivethirtyeight.com and best-selling author of The Signal and the Noise. Speaking to a crowd of customer experience and Voice of Customer professionals on Powerful Prediction Through Data Analytics , Silver pointed out that 90% of existing data has been created in the past two years, but not all of it is relevant or useful.
InMoment XI
MAY 16, 2013
I’ve been digging through the data from the 2013 Maritz Research Retirement Study and I am unearthing a number of interesting tidbits. We surveyed 1,000 near and recent retirees with at least $100,000 of retirement savings. First, we identified a psychological tipping point of $500,000. People who have saved $500,000 or more are much more.
InMoment XI
MAY 16, 2013
Everyone probably knows that Disney and Apple are tight partners. After swapping stock and cash for Pixar, Apple and Disney have a shared future now, and other than Cars 2, I’ve been happy with this. Disney and Apple’s latest collaboration is of interest to more than my kids. Disney just announced an iPhone/iPad app called.
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