InMoment XI
JUNE 17, 2009
Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S.
Service Untitled
JUNE 22, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Answering the “what do you recommend&# question. Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell
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InMoment XI
JUNE 17, 2009
Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S.
InMoment XI
JUNE 17, 2009
Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S.
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InMoment XI
JUNE 16, 2009
Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JUNE 16, 2009
Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.
InMoment XI
JUNE 16, 2009
Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.
InMoment XI
JUNE 16, 2009
Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.
InMoment XI
JUNE 16, 2009
Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.
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InMoment XI
JUNE 18, 2009
Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.
InMoment XI
JUNE 18, 2009
Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.
InMoment XI
JUNE 18, 2009
Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.
Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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