InMoment XI

JUNE 18, 2009

Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.

Customer Retention 150

Customer Retention Customers Engagement Company 150

Service Untitled

JUNE 22, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Answering the “what do you recommend&# question. Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell

Exercises 40

Exercises CRM Consulting Feedback 40

InMoment XI

JUNE 18, 2009

Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.

Customer Retention 150

Customer Retention Customers Engagement Company 150

InMoment XI

JUNE 18, 2009

Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.

Customer Retention 150

Customer Retention Customers Engagement Company 150

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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InMoment XI

JUNE 17, 2009

Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S.

Customers 150

Customers Strategy Management 150

InMoment XI

JUNE 17, 2009

Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S.

Customers 150

Customers Strategy Management 150

InMoment XI

JUNE 16, 2009

Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.

Tips 150

Tips Customers Engagement Management 150

InMoment XI

JUNE 16, 2009

Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.

Analytics 150

Analytics Tips Loyalty Engagement 150

InMoment XI

JUNE 16, 2009

Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.

Tips 150

Tips Customers Engagement Management 150

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

InMoment XI

JUNE 16, 2009

Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.

Analytics 150

Analytics Tips Loyalty Engagement 150

InMoment XI

JUNE 16, 2009

Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.

Tips 150

Tips Customers Engagement Management 150

InMoment XI

JUNE 16, 2009

Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.

Analytics 150

Analytics Tips Loyalty Engagement 150

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes.

Exercises 40

Exercises Resources Call Center CRM 40

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

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