Customer Retention & The Leaky Bucket
InMoment XI
JUNE 18, 2009
Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.
June, 2009
150 
Service Untitled» Blog Archive » Answering the “what do you.
Service Untitled
JUNE 22, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Answering the “what do you recommend&# question. Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell
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Customer Retention & The Leaky Bucket
InMoment XI
JUNE 18, 2009
Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.
Customer Retention & The Leaky Bucket
InMoment XI
JUNE 18, 2009
Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more.
The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
The Voice of the Customer & The OODA Loop
InMoment XI
JUNE 17, 2009
Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S.
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The Voice of the Customer & The OODA Loop
InMoment XI
JUNE 17, 2009
Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S.
Customer Delight: 5 Tips for Doing it Right
InMoment XI
JUNE 16, 2009
Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.
Predictive Analytics: Success Tips
InMoment XI
JUNE 16, 2009
Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.
Customer Delight: 5 Tips for Doing it Right
InMoment XI
JUNE 16, 2009
Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.
4 HR Predictions for 2025: Supercharge Your Employee Experience with Internal Communications
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
Predictive Analytics: Success Tips
InMoment XI
JUNE 16, 2009
Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.
Customer Delight: 5 Tips for Doing it Right
InMoment XI
JUNE 16, 2009
Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighting your customers in the current economic environment. Read on to learn more about these five tips.
Predictive Analytics: Success Tips
InMoment XI
JUNE 16, 2009
Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.
Service Untitled» Blog Archive » Call Your Competitors
Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes.
2024 State of Customer Education Report
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