InMoment XI
FEBRUARY 28, 2013
Michael Allenson’s latest column in Survey Magazine titled Sunlight Kills Vampires and Causes Higher Ratings explores how consumer ratings vary from state to state. His third column also debuts our new Survey Says logo. Michael uses CEBenchmarks to reveal how customers in different parts of the country tend to have a positive or negative skew.
Service Untitled
FEBRUARY 6, 2013
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Very Best Service
FEBRUARY 4, 2013
'Customer service web What can spiders web teach us about customer service? Over the years, they have perfected the art of building a structure which catches all. In many environment, if we leave them a little bit of time, they will construct a web to catch food. What about applying the same technique to customer service? Web based customer service would consist of a close knit network of multiple interactions with customers.
Customer Interactions
FEBRUARY 7, 2013
'When a company invests in a solution such as PSIM the obvious reason is to improve security. But when’s the last time you heard “improved security” mentioned as a source of ROI? Yet, the potential ROI from security improvements can far outweigh any operational cost savings from PSIM. This is especially true in very sensitive industries where the cost of a security breach, the mishandling of a safety malfunction, or failure to comply with regulations can have huge financial imp
Advertisement
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Smith+co CX
FEBRUARY 27, 2013
'Those of you who have read our book ‘Bold-how to be brave in business and win’ , will know that we advocate a number of principles, but two of the most important are ‘Stand up for something’ and ‘Stick to your purpose’. Sugru, and its zealous founder, are an embodiment of these mantras. In a recent photo-shoot for British Airways High-Life Magazine, sugru inventor, Jane Ni Dhulchaointigh, managed to combine (and dramatise) both of these principles at once by sticking herself to the ceiling of h
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
FEBRUARY 28, 2013
Michael Allenson’s latest column in Survey Magazine titled Sunlight Kills Vampires and Causes Higher Ratings explores how consumer ratings vary from state to state. His third column also debuts our new Survey Says logo. Michael uses CEBenchmarks to reveal how customers in different parts of the country tend to have a positive or negative skew.
Service Untitled
FEBRUARY 14, 2013
Buying a new car is a baffling and expensive experience for everyone; options have become so technical making it extremely difficult for car buyers to figure out what they need or really want. BMW recognizes the dilemma and has launched a new program called Genius Everywhere remarkably similar to the Genius Bar at Apple stores. In a story posted by industry marketer Advertising Age, the “geniuses” will be salaried personnel who will walk around BMW showrooms with iPads and provide in
InMoment XI
FEBRUARY 28, 2013
Michael Allenson’s latest column in Survey Magazine titled Sunlight Kills Vampires and Causes Higher Ratings explores how consumer ratings vary from state to state. His third column also debuts our new Survey Says logo. Michael uses CEBenchmarks to reveal how customers in different parts of the country tend to have a positive or negative skew.
InMoment XI
FEBRUARY 27, 2013
We all know that surveys can be powerful feedback tools. How satisfied are your employees? Employee satisfaction surveys can provide insights on their passions, stresses and ideas. How do your customers really feel about their latest purchase? Transactional surveys can help uncover customer insights and increase customer retention. Whether you're looking to gather information, identify and diagnose problems or uncover emerging opportunities, surveys can be a low-cost, highly effective tool for m
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
InMoment XI
FEBRUARY 27, 2013
We all know that surveys can be powerful feedback tools. How satisfied are your employees? Employee satisfaction surveys can provide insights on their passions, stresses and ideas. How do your customers really feel about their latest purchase? Transactional surveys can help uncover customer insights and increase customer retention. Whether you're looking to gather information, identify and diagnose problems or uncover emerging opportunities, surveys can be a low-cost, highly effective tool for m
InMoment XI
FEBRUARY 27, 2013
We all know that surveys can be powerful feedback tools. How satisfied are your employees? Employee satisfaction surveys can provide insights on their passions, stresses and ideas. How do your customers really feel about their latest purchase? Transactional surveys can help uncover customer insights and increase customer retention. Whether you're looking to gather information, identify and diagnose problems or uncover emerging opportunities, surveys can be a low-cost, highly effective tool for m
InMoment XI
FEBRUARY 25, 2013
We’ve all probably heard stories about a customer “blackmailing” a service provider by threatening to submit a poor customer satisfaction survey. I recently heard (on NPR’s “Wait Wait Don’t Tell Me” news quiz show) and read about (here) someone taking this to a new level in the social media world. Apparently someone came up with. View Article.
InMoment XI
FEBRUARY 25, 2013
We’ve all probably heard stories about a customer “blackmailing” a service provider by threatening to submit a poor customer satisfaction survey. I recently heard (on NPR’s “Wait Wait Don’t Tell Me” news quiz show) and read about (here) someone taking this to a new level in the social media world. Apparently someone came up with.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
InMoment XI
FEBRUARY 25, 2013
We’ve all probably heard stories about a customer “blackmailing” a service provider by threatening to submit a poor customer satisfaction survey. I recently heard (on NPR’s “Wait Wait Don’t Tell Me” news quiz show) and read about (here) someone taking this to a new level in the social media world. Apparently someone came up with.
InMoment XI
FEBRUARY 22, 2013
Did you know that improving client relationships at the account level is one of the most powerful ways your sales team can grow pipeline and revenue? But that's not what most B2B organizations do. How about yours? To experience 100%, 200% or 300% growth in key accounts, managers need to better understand what customers have to say. Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful c
InMoment XI
FEBRUARY 22, 2013
Okay. I’ll admit that I’m a bit of an app junkie and have tried many of the apps in the Apple App Store but only 120 have a home on my iPhone or iPad Mini. Since I’m a list maker, my favorite app is the Grocery Gadget which allows you to make shopping lists and. View Article.
InMoment XI
FEBRUARY 22, 2013
Did you know that improving client relationships at the account level is one of the most powerful ways your sales team can grow pipeline and revenue? But that's not what most B2B organizations do. How about yours? To experience 100%, 200% or 300% growth in key accounts, managers need to better understand what customers have to say. Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful c
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
InMoment XI
FEBRUARY 22, 2013
Okay. I’ll admit that I’m a bit of an app junkie and have tried many of the apps in the Apple App Store but only 120 have a home on my iPhone or iPad Mini. Since I’m a list maker, my favorite app is the Grocery Gadget which allows you to make shopping lists and.
InMoment XI
FEBRUARY 22, 2013
Did you know that improving client relationships at the account level is one of the most powerful ways your sales team can grow pipeline and revenue? But that's not what most B2B organizations do. How about yours? To experience 100%, 200% or 300% growth in key accounts, managers need to better understand what customers have to say. Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful c
InMoment XI
FEBRUARY 22, 2013
Okay. I’ll admit that I’m a bit of an app junkie and have tried many of the apps in the Apple App Store but only 120 have a home on my iPhone or iPad Mini. Since I’m a list maker, my favorite app is the Grocery Gadget which allows you to make shopping lists and.
InMoment XI
FEBRUARY 21, 2013
Auto shows have the effect of breaking the cold tedium that seems to set in this time of year. The Chicago show just finished its run on February 18th and New York starts March 29th. The Canadian International Auto Show is currently open in Toronto and is attracting large crowds. These things are expensive to. View Article.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
InMoment XI
FEBRUARY 21, 2013
Auto shows have the effect of breaking the cold tedium that seems to set in this time of year. The Chicago show just finished its run on February 18th and New York starts March 29th. The Canadian International Auto Show is currently open in Toronto and is attracting large crowds. These things are expensive to.
InMoment XI
FEBRUARY 21, 2013
Auto shows have the effect of breaking the cold tedium that seems to set in this time of year. The Chicago show just finished its run on February 18th and New York starts March 29th. The Canadian International Auto Show is currently open in Toronto and is attracting large crowds. These things are expensive to.
InMoment XI
FEBRUARY 20, 2013
I’m pleased to welcome Jamie Ziegler as the newest member of the Allegiance team. She is vp of our technology sector. Before coming to Allegiance, Jamie was vice president of global customer advocacy at VMware, where she specialized in customer retention, user experience, journey mapping, and change management. While at VMware, she also stopped by.
InMoment XI
FEBRUARY 20, 2013
Have you ever tried to take a survey designed for a PC on your mobile phone? Ugh! Were the graphics jumbled? Maybe you were so sick of zooming in to see the text and scrolling up and down and left and right to see the whole question— you just gave up? We’re in an industry. View Article.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
InMoment XI
FEBRUARY 20, 2013
I’m pleased to welcome Jamie Ziegler as the newest member of the Allegiance team. She is vp of our technology sector. Before coming to Allegiance, Jamie was vice president of global customer advocacy at VMware, where she specialized in customer retention, user experience, journey mapping, and change management. While at VMware, she also stopped by.
InMoment XI
FEBRUARY 20, 2013
Have you ever tried to take a survey designed for a PC on your mobile phone? Ugh! Were the graphics jumbled? Maybe you were so sick of zooming in to see the text and scrolling up and down and left and right to see the whole question— you just gave up? We’re in an industry.
InMoment XI
FEBRUARY 20, 2013
I’m pleased to welcome Jamie Ziegler as the newest member of the Allegiance team. She is vp of our technology sector. Before coming to Allegiance, Jamie was vice president of global customer advocacy at VMware, where she specialized in customer retention, user experience, journey mapping, and change management. While at VMware, she also stopped by.
Expert insights. Personalized for you.
150 
Let's personalize your content