Engage7 Best Practices
InMoment XI
MAY 25, 2010
Aside from the big picture of the Engage7 platform and its new enhancement and features, here are some best practices to be mindful of when using the product.
May, 2010
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Service Untitled» Blog Archive » Customer feedback; an important.
Service Untitled
MAY 13, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you.
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Why is customer service so important?
Very Best Service
MAY 9, 2010
'We were interviewed by Social Small Biz on the topic. Here is the link to the post: [link] A lot has already been written about customer service and I will not attempt to give you the full 50 pages answer: that can easily be found in text books. Instead I would like to focus on 3 aspects which all have critical impact on the financial health of a business.The first point is that customer service can be instrumental in managing the price sensitivity of customers.
New Educational Podcast & Videos on Analog to IP Migration
Customer Interactions
MAY 27, 2010
'As a result of your feedback on my recent podcast on "Migrating from Analog to IP Video," I decided to also create some educational videos to convey the story in a more visual way, first from a purely educational perspective, and second, to focus on NICE-based solutions. My two part educational video series gives you a primer on migrating from analog to IP video (Part 1) and shows you how NICE can help (Part 2).
How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Engage7 Best Practices
InMoment XI
MAY 25, 2010
Aside from the big picture of the Engage7 platform and its new enhancement and features, here are some best practices to be mindful of when using the product.
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Engage Summit 2010 Wrap-Up
InMoment XI
MAY 22, 2010
The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.
Engage Summit 2010 Wrap-Up
InMoment XI
MAY 22, 2010
The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.
Engage Summit 2010 Wrap-Up
InMoment XI
MAY 22, 2010
The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.
Data Tells the Story at the Engage Summit
InMoment XI
MAY 17, 2010
Today’s theme at the Allegiance Engage Summit was analyzing patterns in data to find insights that can improve your operations. Speakers included Billy Beane, GM of the Oakland A's, Vicky Stennes, VP of In-Flight Experience at Jet Blue, and Bruce Temkin, Tempkin Group.
What Your Financial Statements Are Telling You—And How to Listen!
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Data Tells the Story at the Engage Summit
InMoment XI
MAY 17, 2010
Today’s theme at the Allegiance Engage Summit was analyzing patterns in data to find insights that can improve your operations. Speakers included Billy Beane, GM of the Oakland A's, Vicky Stennes, VP of In-Flight Experience at Jet Blue, and Bruce Temkin, Tempkin Group.
Data Tells the Story at the Engage Summit
InMoment XI
MAY 17, 2010
Today’s theme at the Allegiance Engage Summit was analyzing patterns in data to find insights that can improve your operations. Speakers included Billy Beane, GM of the Oakland A's, Vicky Stennes, VP of In-Flight Experience at Jet Blue, and Bruce Temkin, Tempkin Group.
Allegiance Engage Summit Starts May 16
InMoment XI
MAY 11, 2010
The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah.
Allegiance Engage Summit Starts May 16
InMoment XI
MAY 11, 2010
The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah.
Next-Gen Cloud Contact Centers For Dummies®
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Allegiance Engage Summit Starts May 16
InMoment XI
MAY 11, 2010
The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah.
Redefining Customer Research with Allegiance Engage7
InMoment XI
MAY 4, 2010
We hear it from businesses every day – how can they gather customer feedback from surveys, social media, Web, e-mail, call centers, etc. and respond quickly to avoid losing customers? And what is the best way to turn feedback into insights that can be acted upon to improve their business? Allegiance conducted blind focus groups.
Redefining Customer Research with Allegiance Engage7
InMoment XI
MAY 4, 2010
We hear it from businesses every day – how can they gather customer feedback from surveys, social media, Web, e-mail, call centers, etc. and respond quickly to avoid losing customers? And what is the best way to turn feedback into insights that can be acted upon to improve their business? Allegiance conducted blind focus groups.
Redefining Customer Research with Allegiance Engage7
InMoment XI
MAY 4, 2010
We hear it from businesses every day – how can they gather customer feedback from surveys, social media, Web, e-mail, call centers, etc. and respond quickly to avoid losing customers? And what is the best way to turn feedback into insights that can be acted upon to improve their business? Allegiance conducted blind focus groups.
The New CX: Your Guide to AI Agents
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
Service Untitled» Blog Archive » Customer service technology can.
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service technology can monitor your emotions Cheryl May 27, 2010 Customer Service , Proactive No Comments Just imagine being a customer service representative and having the ability to read and monitor a customer’s emotions so you know exactly what to say and when to say it.
Service Untitled» Blog Archive » Little things make a difference.
Service Untitled
MAY 12, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Little things make a difference for customer satisfaction Cheryl May 12, 2010 Behind the Scenes , Customer Satisfaction , Little Things, Big Differences 1 Comment I distinctly remember the last time I received poor customer service; it was last week when I had an oil change on my car, and the shop I brought it to tried to add-on a list o
Service Untitled» Blog Archive » Patient satisfaction and customer.
Service Untitled
MAY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Patient satisfaction and customer service Cheryl May 20, 2010 Customer Service , Proactive 1 Comment Dealing with angry patients and their families can be extremely difficult. Many times the disability or the illness itself can leave patients anxious, demanding and angry, but health care professionals owe it to every patient and their fa
Service Untitled» Blog Archive » Customer appreciation.
Service Untitled
MAY 19, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.
From Rigid To Resilient: Why Enterprises Need Modular Commerce Now
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Service Untitled» Blog Archive » Exceptional Customer Service.
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.
What does Next Generation 9-1-1 mean for you?
Customer Interactions
MAY 21, 2010
'What does Next Generation 9-1-1 mean for you? The answer to this question depends on your perspective. In this blog I want to talk about my perspective on Next Generation 9-1-1 (NG9-1-1) as a resident of the US. As a resident, my interest is in getting better service from 9-1-1 and paying the lowest amount of money for this service. Can NG9-1-1 deliver on that?
What’s in a Name?
Customer Interactions
MAY 12, 2010
'I’m an engineer, and by nature very literal, so it really tweaks me the wrong way when things are misnamed. Naming something defines it, puts it into context, and gives it a shape and form in reality. And for me, nothing is more of a misnomer in our industry than the term ‘virtual’ matrix. You’re probably familiar with the analog matrix.
IP Migration Seminars at PSA-TEC
Customer Interactions
MAY 10, 2010
'If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.
Campaigns that Click: Practical Personalization Strategies to Boost ROI
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
Swapping DVRs for encoders and NVRs
Customer Interactions
MAY 1, 2010
'Most of us involved in video security are somewhere in the transition from analog (DVRs) to IP (NVRs). Existing installations with internal-storage DVRs begging for retirement are migrating to multi-channel encoders recording on off-the-shelf NVR PC servers and RAID storage. At the simplest level this delivers more viewing options of better video, which can be recorded for longer, on storage that is much less likely to fail and lose all your video.
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