InMoment XI

MAY 25, 2010

Aside from the big picture of the Engage7 platform and its new enhancement and features, here are some best practices to be mindful of when using the product.

150

150

Service Untitled

MAY 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you.

Feedback 44

Feedback Customer Satisfaction Poor Customer Service Exercises 44

Very Best Service

MAY 9, 2010

'We were interviewed by Social Small Biz on the topic. Here is the link to the post: [link] A lot has already been written about customer service and I will not attempt to give you the full 50 pages answer: that can easily be found in text books. Instead I would like to focus on 3 aspects which all have critical impact on the financial health of a business.The first point is that customer service can be instrumental in managing the price sensitivity of customers.

Customer Service 40

Customer Service Social Media Financial Customers 40

Customer Interactions

MAY 27, 2010

'As a result of your feedback on my recent podcast on "Migrating from Analog to IP Video," I decided to also create some educational videos to convey the story in a more visual way, first from a purely educational perspective, and second, to focus on NICE-based solutions. My two part educational video series gives you a primer on migrating from analog to IP video (Part 1) and shows you how NICE can help (Part 2).

Video 28

Video Training Feedback 28

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

InMoment XI

MAY 25, 2010

Aside from the big picture of the Engage7 platform and its new enhancement and features, here are some best practices to be mindful of when using the product.

150

150

InMoment XI

MAY 22, 2010

The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.

Engagement 150

Engagement Data Customers 150

InMoment XI

MAY 22, 2010

The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.

Engagement 150

Engagement Data Customers 150

InMoment XI

MAY 22, 2010

The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.

Engagement 150

Engagement Data Customers 150

InMoment XI

MAY 17, 2010

Today’s theme at the Allegiance Engage Summit was analyzing patterns in data to find insights that can improve your operations. Speakers included Billy Beane, GM of the Oakland A's, Vicky Stennes, VP of In-Flight Experience at Jet Blue, and Bruce Temkin, Tempkin Group.

Engagement 150

Engagement Data Groups 150

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

InMoment XI

MAY 17, 2010

Today’s theme at the Allegiance Engage Summit was analyzing patterns in data to find insights that can improve your operations. Speakers included Billy Beane, GM of the Oakland A's, Vicky Stennes, VP of In-Flight Experience at Jet Blue, and Bruce Temkin, Tempkin Group.

Engagement 150

Engagement Data Groups 150

InMoment XI

MAY 17, 2010

Today’s theme at the Allegiance Engage Summit was analyzing patterns in data to find insights that can improve your operations. Speakers included Billy Beane, GM of the Oakland A's, Vicky Stennes, VP of In-Flight Experience at Jet Blue, and Bruce Temkin, Tempkin Group.

Engagement 150

Engagement Data Groups 150

InMoment XI

MAY 11, 2010

The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah.

Engagement 150

Engagement 150

InMoment XI

MAY 11, 2010

The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah.

Engagement 150

Engagement 150

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InMoment XI

MAY 11, 2010

The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah.

Engagement 150

Engagement 150

InMoment XI

MAY 4, 2010

We hear it from businesses every day – how can they gather customer feedback from surveys, social media, Web, e-mail, call centers, etc. and respond quickly to avoid losing customers? And what is the best way to turn feedback into insights that can be acted upon to improve their business? Allegiance conducted blind focus groups.

Social Media 150

Social Media Call Center Groups Feedback 150

InMoment XI

MAY 4, 2010

We hear it from businesses every day – how can they gather customer feedback from surveys, social media, Web, e-mail, call centers, etc. and respond quickly to avoid losing customers? And what is the best way to turn feedback into insights that can be acted upon to improve their business? Allegiance conducted blind focus groups.

Social Media 150

Social Media Call Center Groups Feedback 150

InMoment XI

MAY 4, 2010

We hear it from businesses every day – how can they gather customer feedback from surveys, social media, Web, e-mail, call centers, etc. and respond quickly to avoid losing customers? And what is the best way to turn feedback into insights that can be acted upon to improve their business? Allegiance conducted blind focus groups.

Social Media 150

Social Media Call Center Groups Feedback 150

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service technology can monitor your emotions Cheryl May 27, 2010 Customer Service , Proactive No Comments Just imagine being a customer service representative and having the ability to read and monitor a customer’s emotions so you know exactly what to say and when to say it.

Technology 41

Technology Customer Service Customer Service Representative Exceptional Customer Service 41

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Little things make a difference for customer satisfaction Cheryl May 12, 2010 Behind the Scenes , Customer Satisfaction , Little Things, Big Differences 1 Comment I distinctly remember the last time I received poor customer service; it was last week when I had an oil change on my car, and the shop I brought it to tried to add-on a list o

Poor Customer Service 41

Poor Customer Service Customer Satisfaction Exercises Customer Service Representative 41

Service Untitled

MAY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Patient satisfaction and customer service Cheryl May 20, 2010 Customer Service , Proactive 1 Comment Dealing with angry patients and their families can be extremely difficult. Many times the disability or the illness itself can leave patients anxious, demanding and angry, but health care professionals owe it to every patient and their fa

Wait Times 41

Wait Times Social Media Exercises Customer Service Representative 41

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Exercises 40

Exercises Customers Banking Sales 40

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Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.

Exceptional Customer Service 40

Exceptional Customer Service Customer Service Culture Social Media 40

Customer Interactions

MAY 21, 2010

'What does Next Generation 9-1-1 mean for you? The answer to this question depends on your perspective. In this blog I want to talk about my perspective on Next Generation 9-1-1 (NG9-1-1) as a resident of the US. As a resident, my interest is in getting better service from 9-1-1 and paying the lowest amount of money for this service. Can NG9-1-1 deliver on that?

Course 28

Course System 28

Customer Interactions

MAY 12, 2010

'I’m an engineer, and by nature very literal, so it really tweaks me the wrong way when things are misnamed. Naming something defines it, puts it into context, and gives it a shape and form in reality. And for me, nothing is more of a misnomer in our industry than the term ‘virtual’ matrix. You’re probably familiar with the analog matrix.

Video 28

Video Technology Industry Connections 28

Customer Interactions

MAY 10, 2010

'If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

Conference 28

Conference Video Consulting Training 28

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Customer Interactions

MAY 1, 2010

'Most of us involved in video security are somewhere in the transition from analog (DVRs) to IP (NVRs). Existing installations with internal-storage DVRs begging for retirement are migrating to multi-channel encoders recording on off-the-shelf NVR PC servers and RAID storage. At the simplest level this delivers more viewing options of better video, which can be recorded for longer, on storage that is much less likely to fail and lose all your video.

Multi-Channel 28

Multi-Channel Video System Data 28