InMoment XI
JUNE 29, 2010
No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.
Service Untitled
JUNE 15, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedi
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Customer Interactions
JUNE 22, 2010
'OK, that might sound like an unusual title for a security blog, but bear with me. It will all make sense. Every day, we’re bombarded by interruptions. Some would say security is all about handling the interruptions. Handle the interruption, minimize the impact, and recover to normal operation as quickly as possible. It’s that simple. Except it’s not.
InMoment XI
JUNE 29, 2010
No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
InMoment XI
JUNE 29, 2010
No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JUNE 23, 2010
Most companies with Voice of the Customer programs are struggling to gain insights from survey and feedback data. The right technology is ideally suited to bring all VOC and operational data together, to easily pinpoint relevant trends, and to reveal actionable insights.
InMoment XI
JUNE 23, 2010
Most companies with Voice of the Customer programs are struggling to gain insights from survey and feedback data. The right technology is ideally suited to bring all VOC and operational data together, to easily pinpoint relevant trends, and to reveal actionable insights.
InMoment XI
JUNE 15, 2010
As companies begin to embrace social media, many are using a ‘ready, fire, aim” approach. Companies should first create clear policies and determine if and how they will respond and what they intend to do with the feedback data.
InMoment XI
JUNE 15, 2010
As companies begin to embrace social media, many are using a ‘ready, fire, aim” approach. Companies should first create clear policies and determine if and how they will respond and what they intend to do with the feedback data.
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
InMoment XI
JUNE 15, 2010
As companies begin to embrace social media, many are using a ‘ready, fire, aim” approach. Companies should first create clear policies and determine if and how they will respond and what they intend to do with the feedback data.
Service Untitled
JUNE 24, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Interview with John Falcone of Sennheiser Douglas June 24, 2010 Culture , Customer Satisfaction , Interviews , Specific Companies No Comments I met John Falcone, who is the President and CEO of Sennheiser Electronic Corporation , a month or two ago while I was in San Francisco (thanks to Mike Faith for introducing us!
Service Untitled
JUNE 22, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives How to use a customer satisfaction survey to evaluate business performance Cheryl June 22, 2010 Customer Service , Surveys 1 Comment We all work hard to deliver quality and value to our customers, and feedback can provide some necessary insights into how well our staff is providing customer service and placing the needs of the customers
Service Untitled
JUNE 11, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees.
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Service Untitled
JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Accountability in customer service Cheryl June 14, 2010 Behind the Scenes , Employees , Little Things, Big Differences 2 Comments Accountability in customer service is our ability to account for our business actions and decisions.
Service Untitled
JUNE 8, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Book Review: Exceeding Customer Expectations Cheryl June 08, 2010 Book Reviews , Culture , Customer Service , Specific Companies No Comments I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations which follows the humble beginnings of the 50 year old Enterprise Rent-A-Car business, which has grown into the la
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.
Customer Interactions
JUNE 21, 2010
'Each year companies that manufacture technology for the gaming sector participate and compete for your time at all or some of the 30+ gaming shows that are held worldwide. In the US the major show is the G2E (held each year in November at the Las Vegas Convention Center), followed by the World Game Protection Conference hosted and managed by Willy Allison.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Customer Interactions
JUNE 15, 2010
'Let’s talk about IP cameras. I like to think IP cameras nowadays are kind of like cars. Can you picture fuel economy as being very similar to bit rates? You’ve got your big honking Hummer which reminds me of MJPEG IP cameras – which are pretty to look at, if you can afford all the costs associated with them on the backside. You’ve got your hybrid cars which remind me of H.264 IP cams.
Customer Interactions
JUNE 11, 2010
'I just returned from the National NENA 2010 Conference that took place in Indianapolis this week. Two weeks following the completion of NENA’s second Industry Collaboration Event (ICE2), competing vendors who took part in the conference were smiling at each other, happy to meet again and talk about interoperability, and working together to get NG9-1-1 stuff done.
Customer Interactions
JUNE 3, 2010
'Diamond Chaflawee made some excellent points about the benefits of Next Gen 9-1-1. But it was his blog title, “What does Next Gen 9-1-1 mean for you?” that struck me as poignant – because “what Next Gen 9-1-1 means to me” is something very personal. I have a daughter, and like most 21 year olds she uses a cell phone instead of a land line.
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