InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Employee Engagement Engagement Industry 150

ClearAction

OCTOBER 15, 2008

Customer Experience Insights by Stepping Into Your Customers’ Shoes Lynn Hunsaker If we could "be a fly on the wall" observing customers' experiences what a treasure trove of wisdom we'd have! Surveys, user groups and advisory boards are common tools for understanding customers — but what is their scope? Do we have a comprehensive suite of tools for stepping into our customers' shoes?

Customer Experience 48

Customer Experience Consulting Customers Groups 48

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Survey 150

Survey Marketing Company 150

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Employee Engagement Engagement Industry 150

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Survey 150

Survey Marketing Company 150

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Survey 150

Survey Marketing Company 150

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Customers 150

Customers 150

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Customers 150

Customers 150

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Customers 150

Customers 150

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 150

Feedback Data Customers Company 150

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 150

Feedback Data Customers Company 150

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 150

Feedback Data Customers Company 150

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 150

Engagement Company Customer Engagement Feedback 150

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 150

Engagement Company Customer Engagement Feedback 150

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 150

Engagement Company Customer Engagement Feedback 150

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”?, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Tips 150

Tips Data Customers 150

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Tips 150

Tips Data Customers 150

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Tips 150

Tips Data Customers 150

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Analytics 150

Analytics Engagement Employee Engagement Management 150

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Analytics 150

Analytics Engagement Employee Engagement Management 150

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Analytics 150

Analytics Engagement Employee Engagement Management 150

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Employee Engagement 150

Employee Engagement Engagement Customers 150

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Employee Engagement 150

Employee Engagement Engagement Customers 150

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Employee Engagement 150

Employee Engagement Engagement Customers 150