December, 2008

article thumbnail

Software-as-a-Service Advantages in 2009

InMoment XI

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the.

Software 150
article thumbnail

Software-as-a-Service Advantages in 2009

InMoment XI

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the.

Software 150
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Software-as-a-Service Advantages in 2009

InMoment XI

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the.

Software 150
article thumbnail

First Impressions Matter (Part 2 in a Series on Email Survey Response Rates)

InMoment XI

Response rates to e-mail surveys can sometimes be low. Here are some tips for improving them.

Survey 150
article thumbnail

How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

article thumbnail

First Impressions Matter (Part 2 in a Series on Email Survey Response Rates)

InMoment XI

Response rates to e-mail surveys can sometimes be low. Here are some tips for improving them.

Survey 150

More Trending

article thumbnail

Holding On to Customers During Tough Times

InMoment XI

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time — engaging customers to the point that they are willing to ride out tough economic

article thumbnail

Holding On to Customers During Tough Times

InMoment XI

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time — engaging customers to the point that they are willing to ride out tough economic

article thumbnail

Holding On to Customers During Tough Times

InMoment XI

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time — engaging customers to the point that they are willing to ride out tough economic

article thumbnail

Survey Abandonment is like Death to a Researcher – Upshot: Put High-Abandonment Questions at the End

InMoment XI

Have you ever noticed that more people start your online surveys than finish them? It’s like they start clicking through the answers and then suddenly they have a heart attack and it’s curtains! What is happening to those hapless survey takers? Life insurance actuaries, the Census Bureau, and the Social Security Administration use a tool.

Survey 150
article thumbnail

Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

article thumbnail

Survey Abandonment is like Death to a Researcher – Upshot: Put High-Abandonment Questions at the End

InMoment XI

Have you ever noticed that more people start your online surveys than finish them? It’s like they start clicking through the answers and then suddenly they have a heart attack and it’s curtains! What is happening to those hapless survey takers? Life insurance actuaries, the Census Bureau, and the Social Security Administration use a tool.

Survey 150
article thumbnail

Survey Abandonment is like Death to a Researcher – Upshot: Put High-Abandonment Questions at the End

InMoment XI

Have you ever noticed that more people start your online surveys than finish them? It’s like they start clicking through the answers and then suddenly they have a heart attack and it’s curtains! What is happening to those hapless survey takers? Life insurance actuaries, the Census Bureau, and the Social Security Administration use a tool.

Survey 150