C3Centricity
AUGUST 15, 2023
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.
Doing CX Right
AUGUST 13, 2023
Aiain Hunkins highlights the impact of neuroscience on leadership and its transformative effect on customer experience. The post Doing CX Leadership Right Based on Brain Science appeared first on Doing CX Right.
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SurveySparrow
AUGUST 14, 2023
You know those moments when you walk into a store, and it feels like they’ve been waiting just for you? It’s like they read your mind and know exactly what you need. Those are the experiences we all cherish. But wait, they aren’t random occurrences. They are the result of a well-crafted customer experience framework that transforms regular businesses into customer-centric marvels.
TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Cyara
AUGUST 15, 2023
When businesses had to quickly pivot to remote-working during the pandemic, many became highly aware of the advantages of cloud-based technologies. Facing such disruption head-on and adapting to the changes has led many businesses to move from utilizing on-premise infrastructure to cloud-based platforms. For many organizations, cloud first has now become an organizational directive instead of an option or just a “future initiative”.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
AUGUST 14, 2023
Top Takeaways: Giving employees a sense of meaning and purpose creates excitement and engagement. When employees feel connected to the brand and enjoy the experience they deliver, it translates into a better connection with customers. Training is crucial in aligning employees with the brand’s unique experience. If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers.
Knowmax
AUGUST 13, 2023
Check out the 60+ customer care scripts for call center agents written by industry experts with more than 10 years of CX experience.
IntouchInsight
AUGUST 14, 2023
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to subscription-based models where members get exclusive perks. But across each model, the consistent theme is additional value for customers.
Alida
AUGUST 14, 2023
Video conversations deliver the qualitative insights your organization needs to better understand your customers’ thought process and respond to their needs and wants.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
InMoment XI
AUGUST 17, 2023
Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to success. Happy customers become brand advocates, fueling growth through positive customer feedback. The Net Promoter Score (NPS) metric reveals the essence of customer sentiment and unlocks the path to business success, so it is important that you take the time to uncover net promoter score drivers.
ECXO
AUGUST 15, 2023
You’ve probably heard of digital twins and may be wondering, what is a digital twin and is it applicable to marketing? The concept of digital twins first came about in manufacturing in the early 2000s, where simulations of manufacturing systems, machines, and processes are created for the purposes of predictive maintenance or quality control. As with most breakthrough concepts, the idea of digital twins has made it out of manufacturing and into marketing and customer engagement.
IntouchInsight
AUGUST 16, 2023
Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends in order to consistently exceed customer expectations.
eglobalis
AUGUST 16, 2023
Experience management – why your EX is the stress test for your CX The post Experience management – why your EX is the stress test for your CX appeared first on Eglobalis.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
InMoment XI
AUGUST 15, 2023
More and more companies are realizing that the customer experience is more important than ever before. As a matter of fact, customer-centric companies are 60% more profitable than companies that don’t focus on customers. Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experi
TechSee
AUGUST 17, 2023
8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Here are eight ways a remote video platform can achieve this: Real-time remote assistance: Field service technicians can connect with experts or senior colleagues in real time through the video platform.
IntouchInsight
AUGUST 17, 2023
At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our PDF layouts.
ShepHyken
AUGUST 16, 2023
The short version of the story is this. At about 9:15 p.m., I pulled into one of my favorite fast-food restaurants. There was one customer ahead of me in the drive-through lane. I assumed he was placing an order. After several minutes, I realized something else was going on. I wasn’t sure what, but the amount of time he spent talking to the person on the other end of the intercom took much longer than it should have.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Magellan Solutions
AUGUST 18, 2023
Sales optimization is essential for businesses to flourish in a competitive market. It goes beyond attaining targets. Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. The following can make all the difference in achieving sales targets: Simplifying sales processes Improving customer engagements Making data-driven decisions Artificial intelligence (AI) tools are crucial to modernizing sales processes and strategies.
Feedbackly
AUGUST 17, 2023
Ever since we introduced EVI® to our Feedbackly customers, the response has been overwhelming. It’s a metric that seems to hit all the right notes and help businesses accelerate their growth. As emotions are a decisive factor in consumer purchases, EVI® is able to bring brands vital information related to consumer preferences and expectations. Today, let’s talk about how this game-changing metric helps in improving CX and the customer journey!
Blueshift
AUGUST 16, 2023
In the midst of budget cuts and the rising costs of paid media channels, the pressure to make every marketing dollar count is increasing. This challenge is further compounded by the death of the third-party cookie, making it more difficult to track users and serve highly relevant ads. Luckily for marketers, a practical solution already exists: their first-party data.
Adrian Swinscoe
AUGUST 14, 2023
I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for four years, and […] The post When it comes to customer experience transformation, technology isn’t the problem first appeared on Adrian Swinscoe.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Magellan Solutions
AUGUST 17, 2023
Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers. Video editing app has become increasingly vital in various fields, such as: Marketing Entertainment Education Social media (Youtube channel, Instagram, Facebook, etc.
Doing CX Right
AUGUST 14, 2023
CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond The post Achieving Customer Experience Goals: Blending People, Tech & Metrics appeared first on Doing CX Right.
The DiJulius Group
AUGUST 18, 2023
Think about the last time you made someone’s day. It could have been something so simple, but it was clearly a surprising “wow” moment for the other person, leaving a positive impression on them. Yet, at the end of such a day, who feels the best? The day-maker does. And that is exactly what the. Read Full Article The post Want to Boost Employee Engagement?
Clarivate
AUGUST 16, 2023
Derwent World Patents Index (DWPI ) turns 60 this year. In this blog, Ed White, Senior Director and Principal Analyst, celebrates how DWPI evolved from a newsletter of patent abstracts into an integral part of the global patent system. With 22 years of experience in the intellectual property industry, Ed White is devoted to helping people capture the right insights from the world’s patent data.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
2020 Research
AUGUST 17, 2023
Qualitative market research plays a crucial role in providing actionable insights for businesses. Traditional research methods such as in-person focus groups, product testing , and jury discussion are still widely utilized. But when it comes to in-person market research, one size does not fit all. The needs of a researcher conducting a traditional in-person focus group are much different from one conducting a mock trial or testing a new beauty product.
DemandJump
AUGUST 17, 2023
More than just buzzwords or marketing-speak, the concepts of SEO and content marketing are closely intertwined. When properly implemented, SEO best practices can enhance and amplify content marketing strategies, and vice versa. In fact, the right SEO content tool can deliver exceptional results—like getting your brand on Page 1 of search engine results pages (SERPs).
kommunicate
AUGUST 18, 2023
Last Updated on August 18, 2023 Product adoption, Engagement and Retention are three key ingredients in growing a business, especially one through the Product-Led Growth Model. If you want to succeed, you need to score high in each of these departments. Chatbots can be pivotal in scoring here, and we are going to tell you [.] The post Chatbots Propelling Adoption, Engagement and Retention in Product-Led Growth appeared first on Kommunicate Blog.
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