My Customer
NOVEMBER 9, 2022
After a longer buildup than ever before, this year’s Black Friday is almost upon us. For some businesses, the comparatively long Black. 9th Nov 2022. By Alex Buckley General Manager EMEA & APAC.
Alida
NOVEMBER 10, 2022
Today’s customers are unlike anything the business world has ever seen. Savvy, self-sufficient, and comfortable demanding the treatment they deserve, these consumers are reshaping the shopping experience just by raising their own expectations. The unfortunate truth is that those expectations change faster than light—so how can your brand keep up?
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IntouchInsight
NOVEMBER 10, 2022
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to suffer from opportunity overload when deciding how to improve your customer experience programs. When presented with a variety of products, services, and partners the only real limitations are time and budget.
Doing CX Right
NOVEMBER 11, 2022
Rick Bonds, a successful corporate business leader, talks about company values & beliefs, why fun needs to be intentional, and tactics you can do that link to better customer experiences. The post Creating Fun In The Workplace For Better Customer Experience appeared first on Doing CX Right.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Seaton CX
NOVEMBER 8, 2022
I got cocky—and I failed. The setback would cost my team months of progress. I’d connected to the Zoom meeting with a colleague to pitch our newest proposal—a premium service that would improve customer success and generate revenue for our company. After a string of successes, I was riding high on my reputation with the executive team. I thought this meeting was a formality—an official rubber-stamp of approval so my team could get back to work.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Steve DiGioia
NOVEMBER 8, 2022
Wrestlers talk about, “knowing their place on the card.” This means that since they’re not the “headliner” or in the main event, they understand that they are a supporting act for the overall benefit of the show. They still have a job to do and must perform well. They must get the audience riled up and engaged in the action. They’ve learned from the veterans.
CSM Magazine
NOVEMBER 10, 2022
Financial services leaders are increasing their focus on digital-first initiatives to optimize the customer experience and increase retention and loyalty – a trend that emerged out of pandemic necessity and became a preference that is here to stay. Verint, The Customer Engagement Company, has conducted independent research into the banking and financial services sector.
Doing CX Right
NOVEMBER 5, 2022
Leslie O' Flahavan, the owner of E-Write and LinkedIn learning instructor, shares actionable ways to enhance written and verbal communication to improve customer service experiences and business results. The post Customer Service Communication Habits To Break appeared first on Doing CX Right.
CX Accelerator
NOVEMBER 11, 2022
Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. Those who succeed in the profession do so because they possess a number of different skills or are part of a team comprised specialists in each skill.
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
InMoment XI
NOVEMBER 10, 2022
If you received an invitation to take a survey, you would probably be more likely to actually participate if the topic of the survey interested you. That’s the heart of voluntary response sampling. Like all other methods of sampling, voluntary surveys have their pros and cons. It’s one of the easiest ways to sample quickly and get responses, but it can also result in voluntary response bias.
Lumoa
NOVEMBER 7, 2022
If you looked back just a few years ago, the phrase “oh, I forgot my mask” wouldn’t mean much to you. “I’ve been self-isolating” would be equally unusual. And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience.
Interactions
NOVEMBER 8, 2022
Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. . It’s a win for business cost efficiencies and worker flexibility. But it opens a can of worms for meeting compliance requirements and it impacts millions of care agents supporting hundreds of thousands of businesses. .
MyCustomer
NOVEMBER 8, 2022
Voice of the Customer Make customer advisory board meetings successful.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
InMoment XI
NOVEMBER 8, 2022
If you are an organization with thousands of customers, surveying your entire customer base can seem like a daunting task. The likelihood of all of your customers (whether they number in the thousands or in the hundreds) answering a survey is slim to none. But, customer feedback is critical to driving Experience Improvement and growing your CX program.
Lumoa
NOVEMBER 7, 2022
Here are the improvements we have brought to Lumoa in the past month. Changes to SSO login. SSO stands for Single Sign on. It allows users for your organization to access Lumoa without you needing to invite them first. Its a generally faster and more secure method of logging in to Lumoa. Now, it just got even better. SSO users can now use normal login page to access Lumoa.
Experience Investigators by 360Connext
NOVEMBER 8, 2022
What Does Customer Experience Success Mean to Your C-Suite? There’s a scenario that seems to repeat itself. The CEO or another C-suite leader gets excited about customer experience. So they decide to commit to this idea – that creating better customer experiences will lead to happier customers, leading to better results. They sometimes stop there.
dscout People Nerds
NOVEMBER 8, 2022
Competitive analysis benefits many stakeholders. Here’s how to manage a competitive analysis end-to-end—with better results.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
MyCustomer
NOVEMBER 10, 2022
Loyalty Customer trust tumbling amidst economic turmoil.
ChurnZero
NOVEMBER 11, 2022
Customer Success is gaining ground, influence, and budget within organizations. Nearly two-thirds of CS teams added new members this year. However, CS departments remain underfunded, especially when it comes to their tech stack. These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai.
BirdEye
NOVEMBER 11, 2022
By now, you know Google reviews are an important part of your business’s success. They can help potential customers decide if they should do business with you through the trust and credibility built from previous customers. One of the best places to showcase your Google reviews is on your website. When you embed your Google reviews on your website, customers can easily learn more about what others have experienced with your products and services.
Adrian Swinscoe
NOVEMBER 9, 2022
Many publicly listed technology stocks have been having a torrid time of late as investors move away from lofty visions and future promises of growth to […]. The post Is the contact centre going to be the next big tech frontier? first appeared on Adrian Swinscoe.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Gainsight
NOVEMBER 9, 2022
Pulse Europe 2022 is here! The event theme “Together, We’re Unstoppable” came to life at the opening keynote by Nick Mehta, CEO of Gainsight. Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . With the recent economic downturn, the one question top of mind for most Pulse attendees is: How can the Pulse community make sure our businesses are resilient and set up for long-term success?
Feedbackly
NOVEMBER 10, 2022
Emotional Value Index (EVI®) is a CX KPI designed to measure emotional experience. It tries to capture customers’ emotional engagement with the brand as they go through different stages of the customer journey. In this regard, emotional experience is customer experience evaluated using emotions. A study by Harvard shows that 95% of purchase decisions are emotional.
kommunicate
NOVEMBER 9, 2022
Last Updated on November 9, 2022 The revolutionary chatting bots can actually boost your sales and revenue – and we call it Sales Chatbot! Yes, we are sure about it, and so should you. After all, Siri and Alexa were not only to have a chat and resolve your issues; rather, they have many more [.]. The post Sales Chatbots: How to Grow 10x Revenue Using Chatbots appeared first on Kommunicate Blog.
BirdEye
NOVEMBER 9, 2022
If you own a business that relies on appointments, you already know why it’s important to always stay organized. Appointment scheduling services can help your business run more smoothly and handle everything from online bookings to reminder texts. In this blog, we’ll explore some of the ways that appointment scheduling services can make your life easier.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Merkle
NOVEMBER 7, 2022
For most marketers, harnessing the ability to personalize all marketing efforts across every channel is the holy grail that they’re striving for. I recently spoke on this topic at Programmatic I/O , a two-day event bringing together minds from the marketing, tech, and publisher worlds, where I heard from many attendees that addressable media and omni-channel personalization are the focal points for their teams.
Strativity
NOVEMBER 7, 2022
Kamra’s hiring signifies Material’s ongoing commitment to advance its employee experience. Los Angeles, CA – November 7, 2022 – Global customer experience transformation company, Material, announced today that Sharon Kamra has been named as its first Chief People Officer. Kamra assumes responsibility for the company’s overall people experience and operations, including recruiting, compensation, benefits, and learning and development.
AWS Machine Learning
NOVEMBER 7, 2022
In December 2020, AWS announced the general availability of Amazon SageMaker JumpStart , a capability of Amazon SageMaker that helps you quickly and easily get started with machine learning (ML). JumpStart provides one-click fine-tuning and deployment of a wide variety of pre-trained models across popular ML tasks, as well as a selection of end-to-end solutions that solve common business problems.
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