InMoment XI
MAY 8, 2013
Like mobile in general, mobile surveys have gotten major ink lately. Rightly so. They provide a lot of value. They help us reach target audiences at more contextually relevant times and in more contextually relevant places. They also help us collect feedback about increasingly important mobile interactions. With our partner OnePoint Global, we’re capitalizing on this value alongside many others in the customer experience and loyalty world.
InMoment XI
OCTOBER 1, 2013
Imagine, for a moment, the following scenario: Jane Doe has owned her 2008 Sunbeam Alpine for 5 years and just had it serviced by her dealer. A survey company, acting on behalf of and in the name of Sunbeam Motors, sends her a service satisfaction survey to follow up on the visit. Here’s Jane’s response.
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InMoment XI
AUGUST 1, 2013
When it comes to customer experience, retailers and most restaurants are struggling. We can see this clearly from our CEBenchmarks™ program, which tracks customer experience activity across eleven different industries. While we believe that companies should use the best customer experience metric that predicts business outcomes, many retailers are currently using what’s commonly known as the.
InMoment XI
JUNE 25, 2013
Back in November, 2008 the Corporate Executive Board proclaimed the Customer Effort Score™ or CES to be “the best measure of customer loyalty.” CES is derived from a question asked of customers who have recently contacted a company’s call center or experienced some other specific transaction with that company. “How much effort did you personally.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
InMoment XI
MAY 1, 2013
One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable. If you haven’t seen it, take a look. It uses an.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
DECEMBER 26, 2013
We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use.
InMoment XI
DECEMBER 26, 2013
We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use.
InMoment XI
DECEMBER 23, 2013
If you could ask Santa for ANYTHING to make your job better, easier, help you help your clients, etc… what would it be and why? Our analysts, subject matter experts, research managers, marketing sciences gurus and account managers have quite a hefty list for old Kris Kringle this holiday.
InMoment XI
DECEMBER 23, 2013
If you could ask Santa for ANYTHING to make your job better, easier, help you help your clients, etc… what would it be and why? Our analysts, subject matter experts, research managers, marketing sciences gurus and account managers have quite a hefty list for old Kris Kringle this holiday.
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Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
InMoment XI
DECEMBER 23, 2013
If you could ask Santa for ANYTHING to make your job better, easier, help you help your clients, etc… what would it be and why? Our analysts, subject matter experts, research managers, marketing sciences gurus and account managers have quite a hefty list for old Kris Kringle this holiday.
InMoment XI
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time.
InMoment XI
DECEMBER 19, 2013
I’m not making this up. I actually had requests to re-post this from last year. Enjoy and all of the very best for the holiday season from your friends at Maritz. @christravell.
InMoment XI
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
InMoment XI
DECEMBER 19, 2013
I’m not making this up. I actually had requests to re-post this from last year. Enjoy and all of the very best for the holiday season from your friends at Maritz.
InMoment XI
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time.
InMoment XI
DECEMBER 19, 2013
I’m not making this up. I actually had requests to re-post this from last year. Enjoy and all of the very best for the holiday season from your friends at Maritz.
InMoment XI
DECEMBER 17, 2013
I have learned some valuable things during my first year as CEO of Allegiance and would like to share a few of them with you. Customers. One of my favorite things this past year has been meeting customers. When our customers are successful we are successful as a company. This has become the guiding principle.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
InMoment XI
DECEMBER 17, 2013
I have learned some valuable things during my first year as CEO of Allegiance and would like to share a few of them with you. Customers. One of my favorite things this past year has been meeting customers. When our customers are successful we are successful as a company. This has become the guiding principle.
InMoment XI
DECEMBER 17, 2013
I have learned some valuable things during my first year as CEO of Allegiance and would like to share a few of them with you. Customers. One of my favorite things this past year has been meeting customers. When our customers are successful we are successful as a company. This has become the guiding principle.
InMoment XI
DECEMBER 13, 2013
December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.
InMoment XI
DECEMBER 13, 2013
December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.
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InMoment XI
DECEMBER 13, 2013
December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.
InMoment XI
DECEMBER 12, 2013
If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.
InMoment XI
DECEMBER 12, 2013
If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.
InMoment XI
DECEMBER 12, 2013
If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
InMoment XI
DECEMBER 9, 2013
Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a. View Article.
InMoment XI
DECEMBER 9, 2013
Today’s posting is the last of three which highlights some of the findings from the Customer Journey Study that we presented at our Customer Experience Summit in Las Vegas a few weeks back. This one is probably the most contentious since it challenges existing CE programs to proactively reach out to customers when they’re in. View Article.
InMoment XI
DECEMBER 9, 2013
Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a.
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