Effort Score Employee Engagement Gamification 
Lumoa
FEBRUARY 9, 2023
Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Employee Engagement: Employees are aligned with the goals of the organization.
ProProfs Chat
AUGUST 6, 2021
Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.
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CX Accelerator
MARCH 28, 2018
" Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts and minds of our staff. The "why" behind our efforts will ultimately determine the quality and consistency of work. Do you know the absolute best ways to motivate your employees?
Playvox
FEBRUARY 23, 2022
Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.
Playvox
APRIL 11, 2023
A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time.
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
Playvox
MARCH 27, 2023
As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. And it doesn’t always have to cost money.
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