Effort Score Employee Engagement Gamification Wait Times 
Lumoa
FEBRUARY 9, 2023
Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Employee Engagement: Employees are aligned with the goals of the organization.
Playvox
MARCH 27, 2023
As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. And it doesn’t always have to cost money.
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