Effort Score Exceptional Customer Service Meeting Self Service 
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
delighted
MARCH 9, 2021
Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. 58% of customers have higher customer service standards due to the COVID-19 crisis.
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Maru/HUB
FEBRUARY 2, 2018
These statistics show that there are some support channels more favoured than others, but it also shows that customers want minimal effort when it comes to interacting with organisations. So, how can you ensure you are giving customers the best experience possible? How much more are they willing to pay?
SurveySensum
APRIL 28, 2023
Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.
delighted
SEPTEMBER 27, 2019
Exceptional customer service turns repeat and new customers into promoters. Needless to say, many brands are taking notice of the financial benefits improving customer service can have for your bottom line. What happens when a business gets customer service wrong?
delighted
DECEMBER 5, 2019
The only way to gauge whether or not your business is delivering on the expected customer experience tenets above is to collect feedback at the customer touchpoints most relevant to each principle. Modern customer experience platforms make it easy to collect this feedback. Identify pain points within the customer experience.
SurveySensum
JULY 4, 2023
An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.
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